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“Absolutely lousy service”

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Radisson Blu Hotel, Lisbon
Ranked #142 of 255 Hotels in Lisbon
Reviewed 12 May 2016

Stayed in Hotel in May 2016. Had lots of service issues commencing from being left at the airport for an hour by the shuttle service through to a broken TV unable to be repaired all day after 3 requests. Many other minor issues. Send details of major issues to Radisson and their resonse - Nil! Find somewhere else to stay - Lisbon is a big city.

  • Stayed: May 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Mick_Julie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virgilio C, General Manager at Radisson Blu Hotel, Lisbon, responded to this reviewResponded 13 May 2016

Dear Guest,
Thank you for taking the time and trouble for posting your review on Tripadvisor regarding your recent stay at Radisson Blu Lisbon.
I am terrible sorry to learn of your disappointment and very much regret that you don´t let us know during your stay as we would have made every effort to re-accommodating you in other room or upgrading for one of our suites.
On behalf of our entire staff here at Radisson Blu Lisbon we would like to thank you for your business and we hope to see you again here when your travels in business or leisure bring you back to Lisbon.
Yours Sincerely
Virgilio Cordeiro/General Manager

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Reviewed 12 May 2016

  • Stayed: May 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Amoma.com
Thank adamlL5927IH
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Virgilio C, General Manager at Radisson Blu Hotel, Lisbon, responded to this reviewResponded 13 May 2016

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Reviewed 11 May 2016

The superior room we got was very spacious, clean and comfortable. The bathroom was fully equipped.
The hotel is just 6 minutes drive away from the airport and located near Campo Grande metro station. 10 minutes and you are in the heart of Lisbon.

I would like to say that the service I received from the staff at the reception was extraordinary,

Thank you guys!

  • Stayed: May 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank DanR31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virgilio C, General Manager at Radisson Blu Hotel, Lisbon, responded to this reviewResponded 13 May 2016

Dear Guest,
Thank you for taking the time for the very nice review you posting on Tripadvisor regarding your recent stay at Radisson Blu Lisbon.
On behalf of our entire staff here at Radisson Blu Lisbon we would like to thank you for your business and we hope to see you again here when your travels in business or leisure bring you back to our nice city.
Sincerely
Virgilio Cordeiro / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2016 via mobile

Nice friendly atmosphere with fabulous staff. We had 2 very comfortable rooms on the 8th and 9th floor with a nice view. The room itself was pleasant with good facilities and relatively quiet. The Bed was comfortable and bathroom provided everything that was necessary. The reception staff could not have been more welcoming and helpful l would like to say a special thanks to Joanna Who was absolutely brilliant. The breakfast & dinner was excellent. Luciano from the breakfast, Paulo from dinner service, Fernando from the Bar and Marco from the shuttle car service did an amazing job great and helpful they always had a big smile on their faces’ also accommodation staff were very attentive.
Perfect location and walking distance to the metro so it’s an easy way to the city centre. Free Wi-Fi.
We will definitely return and will highly recommend! Great time! Wioleta & Marek

Stayed: April 2016, travelled with family
Thank Wioleta L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virgilio C, General Manager at Radisson Blu Hotel, Lisbon, responded to this reviewResponded 13 May 2016

Dear Guest,
Thank you for taking the time for the very nice review you posting on Tripadvisor regarding your recent stay at Radisson Blu Lisbon.
On behalf of our entire staff here at Radisson Blu Lisbon we would like to thank you for your business and we hope to see you again here when your travels in business or leisure bring you back to our nice city.
Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2016

We stayed here the night before an early flight out of Lisbon airport. It was very busy upon check-in but the staff was quite efficient and friendly. When we went to our room, we found we had been given two beds so we asked if it could be changed to a king. They nicely obliged but I have to say, I wish they hadn't. The double room was huge and the king, not so much. Our own fault but if you get a choice, take a look at the double. The hotel was busy but not noisy and the room was clean and and comfortable. We had dinner in the restaurant and the Valentine's special dinner with wine was quite good altho they could have been a bit less stingy with the wine. The shuttle was right on time altho like some other hotels near the airport, the shuttles don't run until later so if you have an early flight, you need to get a cab. Not a bad place for when you need to stay close to the airport.

Room Tip: The one double room we saw was considerably larger than the king room we booked.
See more room tips
  • Stayed: February 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank nytwind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virgilio C, General Manager at Radisson Blu Hotel, Lisbon, responded to this reviewResponded 9 May 2016

Dear Guest,
Thank you very much for posting your review on Tripadvisor regarding your stay at Radisson Blu Lisbon.
On behalf of our entire staff here at the Radisson Blu we apologize for the concerns you have about your experience at this hotel.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
Sincerely,
Virgilio Cordeiro /General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel, Lisbon

Address: Av Marechal Craveiro Lopes 390, Lisbon 1749-009, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#56 Business Hotel in Lisbon
#83 Romantic Hotel in Lisbon
#105 Luxury Hotel in Lisbon
Price Range: $110 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Hotel, Lisbon 4*
Number of rooms: 221
Reservation Options:
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Also Known As:
Radisson Blu Hotel, Lisbon Hotel Lisbon
Radisson Lisbon
Lisbon Radisson

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