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All reviews outdoor pool overlooking the garden room service river view luxury hotel old world hotel is located wonderful hotel rooms are large concierge city portugal cabs tram
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Reviewed 30 October 2021

I have been staying in many top class hotels in the world, including "real" Palaces but this one really stands out. I write "real" Palaces because this one though name "palace" is only ranked 4 stars but should be granted with 5 if you consider the quality or the hotel, its facilities and the service.

We stayed there for 4 nights with two children in a connecting room. The rooms are large and comfortable. We had a superb view on the River and the beautiful garden. Everything was working to perfection in the rooms, nothing to report, which is rare nowadays. Everything was top, from towels quality to shower, bath, balcony, bed, space, organisation of the room, etc. everything just where it has to be as it has to be in a top class hotel.

The hotel facilities are great with a very good restaurant in house and a nice terrace for the breakfast. If I could only make one suggestion, is to have the breakfast terrace on the inner side of the hotel, overlooking at the garden. Breakfast choice was complete with a large choice of quality and fresh products.

The hotel has an absolutely beautiful peaceful garden with lots of trees, fontains, river, birds and a beautiful swimming pool and poolhouse. We spent a lot of time visiting the city but had we know from the start, maybe we would have spent much more time at the pool. moreover, the pool is situated in a niche, protected by the trees, offering little openings to the wind, so it is a warm place, even in the mid-seasons. In summer, the trees will offer a nice shadow.

We did not use the other facilities of the hotel such as the gym and spa but I trust they are in line with the rest!

Last but not least: the staff is the nicest we have met in Portugal (who are as a standard already very polite and nice people!). They are outstandingly polite and ready to help, increadibly efficient in dealing with your requests and welcome you like your family!

Tow last (but not least again) things that come to my mind as I write it: price is what it is and may be seen as expensive for many people but compared to other hotels in Lisbon, it is definitively a great value for the price if you consider the quality of the hotel. It becomes an unbeatable value for the price if you consider on top of that the location of the hotel: it is not right in the "hot" spots of the city but it is around 10mns walking distance from it. You have beautiful sights on the River AND it is in a quite spot with little trafic. On a Saturday we heard music coming from a discotheque nearby but that was the only noise that sligthly disrupted our sleep. You can not say the same for other hotels who are right in the hot spots. Its location is really interesting because you are very close to many good spots and that is really a value rather than being located in one defined place.

A big big thanks for this wonderful stay.

Room tip: family rooms are large and spacious for children. views from the top floors are great.
Date of stay: October 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank 417dani
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Susana Gerardo, Serviços ao cliente/atendimento at Olissippo Lapa Palace, responded to this reviewResponded 2 November 2021

Dear Guest,

A big big thank you for this wonderful review.

I am so happy to read that you had such a pleasurable time with us and that you have enjoyed the spaciousness room, the view of the River and the beautiful garden, the swimming pool, the quality of our breakfast, the location, as you said everything, top class.
I am also delighted that our staff provided you with “ incredibly efficient in dealing with your requests” and with friendly, polite, and helpful service during your stay. I dare to say that they are our best feature and we are all very proud of that. I will share your comments with the entire team that will continue making all efforts to guarantee that Lapa Palace can be your Home in Lisbon.
Until your next visit, I wish you all the best.
Susana Gerardo
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2021

We loved the Lapa Palace. Second time there. We were upgraded to a large room with a beautiful pool and river view. We enjoyed relaxing on the balcony. The room was beautifully decorated and very clean. Beautiful Palace!

Our breakfast was included, and we ate breakfast every day outside overlooking the pool and it was delicious and every day we arrived back from touring and went straight to the outside bar where we had either drinks or tea and snacks. The staff were all truly terrific. They provided us with great recommendations for sightseeing, shopping and our dinner reservations. One night we asked them to tell us where they ate instead of where all the tourists eat, and the concierge showed us where he eats with his friends. It looked great to us, we took 20-minute taxi ride to it and it truly was terrific and very authentic. We loved it. The location of the hotel was great. Easy walking, taxi, etc. The hotel has a ton of character, which is complimented perfectly by the staff, all of whom were friendly, funny, and warm. Best thing about the Lapa is their staff. Each one of them are terrific. We highly recommend Lapa Palace, and we very much look forward to our return visit. Thank you for all you did to make our trip such a memorable one! You have an amazing place! Donna & George from NYC

Date of stay: September 2021
    • Value
    • Sleep Quality
    • Service
Thank Donna M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Susana Gerardo, Serviços ao cliente/atendimento at Olissippo Lapa Palace, responded to this reviewResponded 19 October 2021

Dear Donna and George,

From the bottom of my heart, thank you for all your kinds words about our staff and the service level you experienced with us at the Lapa Palace. You know that making our guests return home enchanted is our number one objective so, there is no better satisfaction than reading that our teams succeed in this.
I am immensely pleased to hear that you will return. I can assure you that our terrific staff is all looking forward to the opportunity of looking after you on your next visit for another memorable stay in our beautiful Hotel.
until then, I wish you the very best

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Reviewed 10 October 2021

We loved the Lapa Palace. The front desk staff is exceptional. The man on the front desk who looks a bit like Stanley Tucci was spot on every recommendation. He got us situated day one for seeing the sites and how to structure our day. His dinner recommendation of an Italian restaurant near the hotel (once it was clear we didn’t want to dine at the hotel) was one of the best meals I have had.
Breakfast buffet is plentiful. Our room was spectacular — facing the water with a terrace, with a big King sized bed.
The hotel is located outside the main touristy area and it does require a decent walk uphill or a tram back. But it was perfect way to end your day overlooking the garden sipping a mojito. We would return in a flash. We appreciated the pay for 2, stay for 3 night deal as well.

Date of stay: October 2021
    • Location
    • Rooms
    • Service
Thank Luv2TravelNY15
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Susana Gerardo, Serviços ao cliente/atendimento at Olissippo Lapa Palace, responded to this reviewResponded 12 October 2021

Dear Guest,

First of all, I would like to thank you for elect the Lapa Palace for your stay in Lisbon. I am so glad to read that we took good care of you and that you classified the front desk staff as "exceptional"; We will gladly share your praise with our staff members, especially with the one you found that looks a bit like Stanley Tucci. Let me confess, he does!
In addition, I want to thank you for commenting about the plentiful buffet breakfast and the spectacular room you had that gives you the possibility of ending a day overlooking the magnificent garden, the lovely river sipping a mojito, a delicious mojito for sure!
We truly hope you can revisit us very shortly for another great stay, and in your words, at this perfect Lisbon Oasis.
In the meantime, stay safe, and be well.
Susana gerardo
Guest Relations

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Reviewed 25 September 2021 via mobile

We had a lovely 3 night stay in a palace room on the 6th floor. The staff were very welcoming. Room was spacious and clean albeit the balcony was tiny. We had a lovely view of the garden and city. Bed was super comfy. Good breakfast with plenty of choice. Hotel is located about 35 min walk to the centre. The hotel has free car parking which was key for us.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank KathyO369
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Susana Gerardo, Serviços ao cliente/atendimento at Olissippo Lapa Palace, responded to this reviewResponded 1 October 2021

Dear Guest,

You are very kind to mention the points you were very happy with as the spaciousness of the room and the view, the welcoming staff, the good breakfast plenty of choices, and finally the location.
Please know we look very much forward to welcoming you again.
Until then, I wish you the very best.
Susana Gerardo
Guest Relations

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Reviewed 19 September 2021

My family and I (a party of five adults) stayed at the Lapa for 11 nights in August 2021 during two separate stays. We had stayed at The Lapa several times in the past. All covid-19 safety measures are in place and the hotel is operating perfectly. The morning breakfast has been moved to the terrace overlooking the garden from where, thanks to some tactical pruning of a few branches on a majestic tree, one now has a panoramic view of the city toward the São Jorge Castle. Outstanding! The rooms are still excellent, bathrooms are marble (we do wish the all the rooms had stand alone showers in addition to tubs, but many do). If you enjoy staying in classic hotels that have been modernised up to the point that they don't lose their charm, this is the place. The service is genuine and from the heart. Employees take pride in their hotel and their roles in making it work. Special thanks to Filipa and her colleagues at Reception, Paulo and his pals in The Bar/Terrace, and the new general manager who has put the Lapa right where it belongs as Portugal shakes off the pandemic: The #1 Hotel in Portugal. Only one suggestion, as soon as you can please bring back the gentleman who plays the piano in the Bar in the evenings.

Room tip: we like the river view rooms in the garden wing. One of our party has mobility issues so the fourth floor was a better option for her.
Date of stay: August 2021
    • Value
    • Cleanliness
    • Service
Thank 745maxl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Susana Gerardo, Serviços ao cliente/atendimento at Olissippo Lapa Palace, responded to this reviewResponded 29 September 2021

Dear guest,

Thank you for returning to The Lapa Palace Hotel for another great stay! I am delighted that you are so satisfied with all our services and that you and your family spent a nice vacation with us. I am so happy to read that you found the panoramic views outstanding, that you still consider our rooms excellent, and all that is very important for us. but to put it frankly, what is always so special to us is when our guests take the time to underline particular staff members that they have had the pleasure of exchanging with, and you were. Filipa and Paulo will be delighted for the mention, as well as our General manager! I also would like to tell you that we're all looking forward to having the pianist back, he creates an amazing atmosphere for a relaxing time after a long day in this beautiful city.
On behalf of the whole team here at the Lapa Palace, we hope to welcome you back very shortly.
best wishes!
Susana Gerardo
Guest Relations

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