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sonniekonnie
Melbourne, Australia

Pleasant hotel in a fabulous location

4.0 of 5 bubblesReviewed 10 May 2024via mobile
The staff were so welcoming and friendly at the hotel. The location is fantastic, very accessible to all the sites we were visiting. Breakfast was lovely.
Building itself it’s a little old and bathrooms had a bit of a damp smell so needed to have the windows open for fresh air.
Date of stay: May 2024
Trip type: Travelled with friends
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Nuno Moura, Dueño at Casual Belle Epoque Lisboa, responded to this review
Responded 10 May 2024
Dear Guests,

Thanks ever so much for your feedback, it's absolutely invaluable to us! We hope you had a great stay in Lisbon and we hope to see you again very soon.

Kind regards,

General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (133)
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All reviews a great place to stay rooms are comfortable walking distance central lisbon would stay here again breakfast buffet perfect location rita carpet obrigado elevator linens portugal
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3 - 8 of 133 reviews
Reviewed 31 March 2024

The hotel was almost perfect .
Lovely clean and spacious rooms, very friendly staff and perfect location.
The only thing that let it down was the atrocious breakfast we were offered every morning .
It’s a small enough dining area so it should be easy enough to refill juice jugs and put out pastries .
The pastries came out of plastic containers and were not freshly baked despite the fact that are bakeries on every corner.

There were congealed eggs to greet us every morning and some other content that I wouldn’t feed to my dog.
I never understand why a hotel would have such high standards and allow the breakfast options to drag it all down.

Room tip: Don’t book the breakfast
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank carlcasso
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Moura, Dueño at Casual Belle Epoque Lisboa, responded to this reviewResponded 7 April 2024

Dear Clients,

We would like to thank you for your feedback, it's very important to us. We sincerely hope that you had a great stay at the hotel Casual Belle Époque and that next time you'll be more pleased with our breakfast, improvements to service are obviously being made. On a sidenote, we do bake pastries in house and none come from plastic containers.

My best regards,

General Manager

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Reviewed 2 February 2024

Location is perfect. Very near good restaurants, cafes and bars. Staff were very helpful. Whenever we would inquire on something, they would always recommend the best options.

The room is very clean and the pillows are nice. Towels were good too.

Date of stay: January 2024
Trip type: Travelled with family
Thank Michael A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Moura, Owner at Casual Belle Epoque Lisboa, responded to this reviewResponded 4 February 2024

Dear Clients,

We wish to thank you ever so much for finding the time to write a review of your experience with us! Our entire Team is always at your full disposal to guarantee that everything is perfect and that all you need to worry about is discovering Lisbon's charm.

My warmest regards,

General Manager

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Reviewed 28 January 2024 via mobile

What a fantastic hotel, lovely, friendly helpful staff. The bedrooms are immaculate and well equipped with everything you need.
Reception staff were very helpful and gave us lots of information on where to go and what to see. Definitely worth a visit.

Room tip: Good idea to buy 24hr pass for, trains, teas and lofts. Sintra definitely worth a visit. Beautiful castles to visit too.
Date of stay: January 2024
Trip type: Travelled as a couple
Thank jackygriffiths70
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Moura, Owner at Casual Belle Epoque Lisboa, responded to this reviewResponded 30 January 2024

Dear Jacky,

Thanks ever so much for your review of the Casual Belle Époque hotel - a happy guest is the best reward for our Team of dedicated professionals. Indeed, we are always eager to share local Lisbon knowledge and passion for the city with you.

My best regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2023

Excellent! Perfect location - walking distance to the most interesting places, cosy room, cleanliness, beautiful interior, extremely friendly staff. The breakfast was surprisingly rich. What else you need for a long weekend in Lisboa? ;)

Date of stay: November 2023
Trip type: Travelled as a couple
Thank Recutibi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Moura, Owner at Casual Belle Epoque Lisboa, responded to this reviewResponded 9 December 2023

Dear Guests,

Many thanks for your review of the Casual Belle Époque! Every member of our Team is delighted to hear that you had such a nice stay at our hotel in Lisboa. We'll keep up the good work and we all hope to see you soon again in the heart of the Portuguese capital.

My warmest regards,

General Manager

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Reviewed 17 September 2023

Warmest Staff; best ever bed and pillows, in a room with a view! Complementary bottled water! Beautiful bathroom and products. Very central hotel and excellent Breakfast! Would stay again, for longer! Marie, Dianne

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Marieelizabeth61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Moura, Owner at Casual Belle Epoque Lisboa, responded to this reviewResponded 19 September 2023

Dear Guests,

We wish to thank you very much indeed for this review of the Casual Belle Époque, Lisbon, hotel. Our breakfast is prepared in homemade style every morning to charge you with positive energy. Amenities by Rituals will hopefully help our guests to relax and unwind following a long day of discovering Lisbon's charm.

My best and warmest regards,

General Manager

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