hotel was beautiful and clean, staff where fantastic very polite and super friendly only down side is floors where creaky, and breakfast buffet could have a vegan option too apart from that fantastic stay
86
29
10
6
6
Scott A
Fantastic Hotel
Review of Casual Belle Epoque Lisboa
Reviewed 26 Dec 2022
What a great place to stay! The staff was incredible helpful. When we got into the room, there were local pastries and a free bottle of water waiting for us. Our room had a small balcony to stand and look at the streets too. The hotel room and bathroom itself is designed beautifully, and I’d easily stay here again. Note it’s about 5 minutes from the main area, so slightly off center - but that gives it a special charm (although you do have to wake up a hill to get there!)
Date of stay: December 2022Trip type: Travelled with friends
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Nuno Moura, Owner at Casual Belle Epoque Lisboa, responded to this review
Responded 27 Dec 2022
Dear Guests,
Thanks ever so much for the review, everybody on the Belle Époque Team is super thrilled that you had really enjoyed your Lisbon experience with us. It's always nice to be able to make a difference for our lovely guests.
Obviously Lisbon is synonymous with hills and elevations, but not to worry: local sytem of public lifts nearby will come to the rescue!
Best regards and see you soon,
General Manager
Thanks ever so much for the review, everybody on the Belle Époque Team is super thrilled that you had really enjoyed your Lisbon experience with us. It's always nice to be able to make a difference for our lovely guests.
Obviously Lisbon is synonymous with hills and elevations, but not to worry: local sytem of public lifts nearby will come to the rescue!
Best regards and see you soon,
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (136)
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86
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All reviews a great place to stay rooms are comfortable walking distance central lisbon would stay here again breakfast buffet perfect location rita carpet obrigado elevator linens portugal
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18 - 23 of 137 reviews
Thahmina Q
1
Date of stay: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Moura, Owner at Casual Belle Epoque Lisboa, responded to this reviewResponded 13 December 2022
Dear Guests,
Thanks ever so much for your feedback, it's great to hear from you! The entire Belle Époque Team is delighted that you had a lovely stay with us in Lisbon. We actually do have a few vegan options for breakfast on demand, maybe next time you can check it out. We'd love to positively surprise you in that area.
My best regards,
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memagazi
Tirana, Albania
1
via mobile
It is one of the best hotels I have ever visited. Excellent staff and features!
I would highly reccommand to everyone who visits Lisbon. If I will travel again in Portugal, I know already where to go.
Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Moura, Owner at Casual Belle Epoque Lisboa, responded to this reviewResponded 15 November 2022
Dear Guests,
Every member of the Belle Époque Team is so thrilled with you feedback! Thanks ever so much for leaving us a comment, it's very much appreciated. We'll do our absolute best to keep up the good work.
Sincere regards and see you soon in magical Lisboa,
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kevin C
63
In 2019 my travel agent accidentally book this hotel while it was under construction. Nuno the hotel owner, stayed with me until I was able to find another hotel. I came onto trip advisor to look at pictures of the hotel. I just wanted everyone to know Nuno is the most caring person in the world. I hope his hotel does well.
Date of stay: December 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Moura, Proprietário at Casual Belle Epoque Lisboa, responded to this reviewResponded 13 November 2022
Dear Kevin,
We can't thank you enough for your kind words! All the best to you, of course, and thanks for stopping by to leave us a comment. Everyone on the Belle Époque Team would be very happy to welcome you at our hotel.
Warmest Regards,
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tattooyaad
5
via mobile
we did not like the hotel at all. we do not recomand it in any way.
the hotel is located in the middle of a very stip hill and coming up is hard. especially with luggage. after we got there we were told there is an elivator near by some place.
the room itself was in a bad condision . wall paper coming off and cealling seemed like some woden part of it was about to fall.
when people walk on the flor above it makes loud noises in the room.
it sure wasnt worth the price.
breakfast was ok , but nothing to write home about.
we will not be going back , thats for sure.
Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Portugal, General Manager at Casual Belle Epoque Lisboa, responded to this reviewResponded 26 October 2022
Dear Guest,
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WillowsBeach
31
The Casual Belle Epoque Lisboa location could not be any better with the ability to walk around Alfama district and have access to other areas of Lisbon using transit.
First impression, as we walked through the door, wasn't "wow" as we found it to be gloomy with a very small reception desk.
Using the stairs to our assigned room on the second floor, the carpeted stairs, in places, needs to be cleaned. This theme continued into our room where the floor is completely carpeted and once again, stain evident. The bathroom is very small, which is understandable however, the recent chalking in the shower must have been done by a child.
The bed was comfortable and linens clean.
We enjoyed the breakfast which is offered on floor -1....yes, one level below the main floor but explained as "-1". A full selection of breakfast fare is provided.
The hotel rating is a mystery but I don't believe it warrants four stars.
Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Portugal, General Manager at Casual Belle Epoque Lisboa, responded to this reviewResponded 26 October 2022
Dear Guest,
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC