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“Buena experiencia”
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Review of Villa Sete

Private pool with sun loungers
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Private pool with sun loungers
Villa Sete
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Very good
33 reviews
Private pool with sun loungers
Villa Sete
Pool and outside dining area
outside pool and dining area
Pool and Villa
Outside lawn and table tennis area
Bedroom 2
Bedroom 1
En suite bathroom in bedroom 1
Forte Sao Joao beach nearby
View from terrace
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Overview
Villa -
5 Bedrooms, 5 Bathrooms, Sleeps 12
Albufeira, Faro District, Algarve

Reviews from our community

Very good - based on 33 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
Dundee, United Kingdom
Reviewed 31 May 2012 for a stay in May 2012
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location & pool
Liked least: Lack of working equipment advertised on their website
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
10 Oct 2012
I appreciate that you have provided your comments with regards to the Villa and the grounds. I am saddened that you did not bring these points to our attention as we could have supplied addtional umbrellas around the pool. There are permanent shaded areas which clients usually use if they wish to not be in direct sun. The life ring is located on the wall beside the BBQ next to the pool, this is quite visable and again could have been pointed out if asked.

We have noted the issues that you have raised and although they had not been raised throughout your stay we will ensure that all aspects are to the standard expected.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Exeter, United Kingdom
Reviewed 2 November 2011 for a stay in October 2011
3
people found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Being moved to another villa
Liked least: Smell of raw sewage and feeling of not being safe.
Travelling group: Family with Young Children
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
3 Jan 2012
Thank you for your comments. As explained by email the public sewage smell was out of our control, and we notified Albufeira council immediately upon receipt of your complaint.

We advise all our clients that although they are on holiday they should remain vigilant and not leave themselves open to opportunists, with the villa to be secure at all times. This is to ensure that our clients have a good holiday without any potential security breaches. You were provided with early check in to the villa and the manager checked you in showing you how to operate all electrical items. All questions or queries were answered before the manager departed.

We were not informed that the cot was dirty either verbally or in writing at any time. The cot is cleaned as part of the maid service and if we were informed this would have been dealt with immediately.

We found there to be no issue with the shower door in the upstairs bathroom which opens and closes correctly.

The grass is maintained on a weekly basis; however it is very hard to grow grass around the pool table due to the continued use. I am sorry if this affected your stay. We are to place artificial grass for 2012 in order to overcome this issue

There was a broken clothes horse outside which was immediately removed and we are sorry for any inconvenience that this caused.

The alarm system is not advertised on the website and is not for the use of clients. The alarm is used when the property is unoccupied.

Upon receipt of the complaint regarding the smell the clients were moved less than 24hrs from arriving to another villa. once moved to the new villa and the drains in one of the bathrooms cleared as we were not expecting clients in this villa we received no further complaints or issues for the remaining 11 days of your stay until you returned from your holiday.

I responded to all your emails upon your return.

I am sorry if you felt that your stay in Villa Sete was not to your satisfaction. Any issues you had were responded to immediately, and you were transferred within 24hrs of your arrival. The reason for the transfer to another villa was down to an issue with a public pipe which was out of our control. We did not wait for the council to rectify the issue but placed you in a different villa immediately to ensure that your stay was enjoyable as possible. We assisted on transferring you from one villa to another and made sure your stay in the upgraded villa was as comfortable as possible. You were not placed in an inferior villa or location but were provided with an upgrade at no additional cost. We have had many clients stay at Villa Sete who have been happy with their stay.

I feel that this review in not a true reflection on the standard of accommodation or service that we provide.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
LuisS5601
1 review
Reviewed 28 May 2017 for a stay in May 2017
Google Translation

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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