We had high expectations for our stay at the Hotel De Tuilerieen, especially given all the great reviews. I have to say that the hotel is located perfectly and that was a big plus for us. We got a suite and the 2 rooms were big enough for my husband and I and our 2 year old twins. Unfortunately, the rooms were not as clean as I would have liked. I found hairs in the toilet room and shower area in the bathroom (they were separate rooms) but I chose not to complain since I know this is not a 5 star hotel. I was however very shocked at the quality of service coming from the reception. When we arrived, our children were tired from traveling and quite hungry. We asked if there were crips (potato chips) in the room and the front desk reception told us that there should be plenty of that in the mini bar in the room. When we got to the room, we found only a few drinks in the mini bar. I called the reception and the woman was completely clueless and said that "things must have changed then if there is no food now." I was so surprised that I asked her if she worked at the hotel? How would she not know this? In addition, we asked the front desk for a recommendation one morning (the morning of my birthday in fact) for a place to have waffles and croissants for breakfast. The woman behind the desk gave us directions to probably one of the nicest places in Brugges for breakfast - which was fine except she saw that we had 2 toddlers with us! We were completely uncomfortable at the restaurant, given it was completely not an appropriate place for young children. And finally, as we were leaving the hotel one morning to go to the train station, my husband went out to try to pick up breakfast since we had no time to sit down and eat. It was a holiday in Brugges so he returned empty handed, as nothing was open within walking distance. We politely asked the front desk receptionist if she could prepare 2 croissants and a bottle of water from the kitchen for our young children. We were expecting to pay, of course. She returned from the restaurant (which was open and very active) and said that the kitchen said it wouldn't be possible. We were shocked and repeated that it was for our hungry toddlers and could she not accommodate this request? She refused and showed no flexiblity and no effort to help us at all. I'm sorry but it is already not easy to travel with young children, but dealing with a hotel with service like this - I will not come back here again.
- Official Description (provided by the hotel):
- Atmospheric hotel housed in elegantly restored 15th-century Flemish mansion, decorated with antiques, art objects & rich fabrics. ... more less
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- Also Known As:
- De Tuilerieen Hotel
- De Tuilerieen Bruges