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All reviews grote markt great location quiet street old town the main square hot and cold food separate toilet nice breakfast central location spent nights beautiful hotel room was large minute walk first floor mini bar yogurt comfortable bed
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Reviewed 17 September 2018 via mobile

Beautiful newly renovated hotel. Spacious modern decorated rooms. Good breakfast. And most important super professional and friendly staff. Very close to all big major tourist attractions like the beautiful cathedral. Already booked the hotel for my next city trip to Antwerp

Stayed: August 2018, travelled as a couple
Thank Mrclrf75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Hotel Rubens - Grote Markt, responded to this reviewResponded 24 September 2018

Dear Guest, Thank you for posting such positive feedback about your stay at our hotel in Antwerp.
We welcome your kind words for our team members, and we're so pleased you enjoyed our hot and cold breakfast products.

Thank you for your high rating!
We look forward to seeing you, again. My best wishes,
Didier Boehlen, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018

We booked this hotel purely based on location and tripadvisor. Our room was large and lovely, with an excellent view over a beautiful building to the cathedral.
The hotel is quiet. Breakfast was fine. Good storage for bikes.
The reception staff were very helpful, especially the day time staff.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank charlesandlaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, General Manager at Hotel Rubens - Grote Markt, responded to this reviewResponded 18 September 2018

Dear Charles and Laura,

Thank you for commenting so positively on your time at our hotel in Antwerp.

We're delighted you'd received such excellent service from our team members. Indeed, we are privileged to have such breathtaking views.

Thank you for your high rating!

We hope to see you both, again. Warmest regards,

Didier Boehlen, General Manager

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Reviewed 6 September 2018 via mobile

We were pleasantly surprised to find how well situated this hotel is to the main squares and river. It is in a quiet street behind the Grote Markt.
Our room was large with a big comfy bed and lovely walk in shower and separate toilet. It seemed minimally staffed but always someone around if required. The lady who cleaned the rooms was lovely and friendly.
It has a self service bar for alcohol and coffees should you need it and mini bar/fridge/ tea and coffee in the room.
Plenty of choice at breakfast so certainly won’t go hungry. Would definitely stay there again.

Stayed: September 2018, travelled as a couple
Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Hotel Rubens - Grote Markt, responded to this reviewResponded 11 September 2018

Dear Karen,

Thank you for commenting so positively on your stay at our hotel.

It's wonderful to see your satisfaction with everything, and we're glad you enjoyed our extensive range of hot and cold foods at breakfast.

Thank you for your high rating!

I look forward to seeing you, again.

Many thanks once again,

Didier Boehlen, General Manager

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Reviewed 25 August 2018 via mobile

A three nights stay back in August. Yes, location is excellent and staff upon check in was friendly. Room good and the terrace a nice add on. Shower needs to be looked at - for the management I think it was room 7 !? It’s a kind of a boutique hotel but there is a little way to go to make it luxury. It wasn’t cheap, which is fine .... but then I would expect a little more service. Main points for me that there was no breakfast service as such - staff only refilled the buffet but never cleared any table. No coffee service either. While breakfast offering was good, there was no single interaction with staff. Housekeeping okay but didn’t follow my small request to change the sheets after being prompted twice. I would stay here again but would hope to get the little extra for what you pay. Good stay overall - can make it perfect with a bit more attention to detail

Stayed: August 2018, travelled solo
Thank GER_EE_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, General Manager at Hotel Rubens - Grote Markt, responded to this reviewResponded 27 August 2018

Dear Christian,

Thank you for sharing your valuable review.

We are happy that to hear that your stay with us was a pleasant one, however, we are sorry as it was not completely satisfying. Thank you for appreciating our location, room comfort and the rest of the facilities.

Regarding the staff, We apologize for any inconvenience caused. As per the rule the plates are cleared upon request or once the guest is done with the breakfast. However, we have passed on your remark to the relevant department.

Once again thank you for your feedback.

We look forward to welcoming you again.

Best wishes,

Didier Boehlen, General Manager

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Reviewed 21 August 2018

The hotel is very clean, the staff is good, the rooms are very clean and the breakfast is excellent with several choices.The location of hotel is excellent, i close to the main sights in the city. It has great choices of bars and restaurants a few meters away. It is a 20-minute walk from Antwerpen Centrum. I recommend.

  • Stayed: August 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank JLLFreitas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, General Manager at Hotel Rubens - Grote Markt, responded to this reviewResponded 27 August 2018

Dear Guest,

Thank you for sharing such positive opinions on your time at our hotel in Antwerp.

We are so pleased that everything was satisfactory with your room, and we are glad you managed to take advantage of our local amenities, also!

Thank you for your high rating, as well as for your recommendations!

We hope to see you, again. Kindest regards,

Didier Boehlen, General Manager

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