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“Very disappointing costumers service”
Review of Vlot Grand Cafe

Vlot Grand Cafe
Ranked #1 of 8 Coffee & Tea in Leiden
Price range: USD 5 - USD 15
Cuisines: Dutch, Scandinavian, Contemporary, International
More restaurant details
Restaurant details
Good for: View
Dining options: Lunch, Breakfast, Reservations
Description: Vlot grand cafe is the place to be when you visit Leiden. From this boot you'll enjoy the canals of Leiden with a stunning view over the old harbour . We serve breakfast, lunch and dinner from 9 am till 21 pm . The bar will close at 22 pm . And of course you're more then welcome for just a drink .
Reviewed 14 October 2018 via mobile

Terrible customer service, all the waitresses were rude, the owner should fired them all and hire professionals that are prepared to treat customers nicely. So disappointing.

Thank Carlos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 229 reviews

Reviewed 14 October 2018 via mobile

Twice I've tried to sit in this place with no success. The waitresses give terrible customer service and they basically give you the most lame excuses of why you can't sit in there (like the chairs cannot be moved around in case you want more people sitting together). Very disappointing.

Thank Irene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2018 via mobile

Have been there twice. Both times i left before ordering anything, seems like they only allow empty headed girls to work there who have no clue at all about customer service and enjoy having a bad attitude and are unwilling to help out possible customers.
I've tried the place twice and there won't be a third time. And i will ofcourse not recommend this place to anybody.

Thank timalexander1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2018 via mobile

Visited twice in August 2018. Excellent cafe by the canal, relaxing, good choice of beer and food. Service was friendly. Great to sit and watch the canal life go by, particularly during sunset.

Thank JG-Blr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2018

A very nice and cozy place for having a coffee and chatting, surrounded by a beautiful view of the old city of Leiden.

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Thank LightPacker445941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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