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Elaine B
Edinburgh, United Kingdom

Freezing cold hotel with no solution

2.0 of 5 bubblesReviewed 13 Jan 2025via mobile
Good location and sized room but absolutely freezing cold! The radiator in the room did nothing and the ac is only used for cold air apparently. Customers should not be paying for a freezing room when it’s a basic requirement for comfort.
We booked a triple room but only given 1 bath towel and 2 hand towels to dry with.
Coffee and tea were not replenished on service.
Staff lovely but would absolutely not book this hotel again
Date of stay: January 2025
Room Tip: Bring a blanket
Trip type: Travelled with friends
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Reviews (2,535)
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4 - 9 of 2,536 reviews
Reviewed 30 December 2024

The staff here are phenomenal and really made our stay wonderful. They were so accommodating and when we arrived, I told them we wouldn’t be needing our breakfast on the final day as our flight was too early. Upon checkout they had made us up a wonderful bag each of breakfast items, snacks and water which they went above and beyond to help us. Everyone was super friendly. Breakfast on the day we had it was amazing, so much choice we could barely move after! Drinks at the bar were fairly priced. Very easy to get to the tram station which got us into Amsterdam within 22 minutes. There are shops nearby including a Lidl which was handy. The pizza vending machine was a huge hit and we ended up having that instead of going out for dinner both nights because it was so good! Honestly cannot recommend this hotel highly enough. Rooms are spacious, bathroom is slightly smaller but no need for any bigger as it’s just a shower in there. The hotel was clean and everything we needed was on hand every time we asked. Fantastic customer service and a comfy stay with lovely beds. Will definitely return when we visit the Netherlands again!

Date of stay: December 2024
Trip type: Travelled as a couple
Thank Emmie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 December 2024

Heating was not working and the room was freezing cold. Luckily I was not too far from home so did not stay the night.

Rooms are basic and the family room was very cramped.

For the price you pay you can get better hotels cheaper than this in the sane area.

Date of stay: December 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sukhdev J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 October 2024 via mobile

Fab little hotel, breakfast good plenty of stuff. Room had a hairdryer and mini fridge. Nice spacious shower. Cleaned every day with fresh towels.really close to the train station , need to turn right not left directly out of the station or otherwise you end up going miles!! Comfy bed and a bonus for me was the air conditioning.

Room tip: Train station easy to navigate quite cheap to get into Amsterdam. Staff at the front desk really helpful and also looked after the luggage
Date of stay: October 2024
Trip type: Travelled as a couple
Thank Jane W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 October 2024

outstanding service and the staff was helpful with a reasonable price
we were able to check in earlier when rooms were available which was fantastic for us after a very long journey and when checking out staff helped us to leave our luggage in the hotel while we were still able to do a few things in the city.

Date of stay: October 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Reynel P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2024

Oh wow. What a horrible experience. It turns out that this hotel regularly overbooks itself by 2-3 rooms each night.
This means that if you check in late (as I had to, after midnight) you are at the most risk of discovering that you no longer have a room available. Nobody gets notified - you just suffer in the moment.
As you can imagine, what with multiple large-scale events happening in and around Amsterdam on the dates I was staying, you are left high and dry. There was almost zero choice. I was left having to book a room at another hotel at a very high rate, which is going to have repercussions in my life as I wait for money to be refunded.
The long-suffering receptionist explained that this was a regular occurrence and there were two more people who might attempt to check in that night that would suffer a similar fate if they try.

Room tip: Don't check in late, whatever you do. Better still, don't book this hotel at all.
Date of stay: September 2024
  • Trip type: Travelled on business
    • Location
Thank paulsimms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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