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“This hotel is EXCELLENT.”

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Crowne Plaza Maastricht
Ranked #11 of 38 Hotels in Maastricht
Certificate of Excellence
Reviewed 13 April 2012

I travel constantly and have a very hard time with the 3, 4, 5 start ratings in European hotels. I find that 9 times out of 10, a hotel claiming to be 4 star is really a 3 star, etc. etc. I am pleased to inform you that this hotel is actually a 4+ star hotel.

Rooms: Well appointed, modern and luxurious.

Bed: King, four+ star comfort, four star pillows, etc.

Room Service: Excellent

Lobby Service: Prompt, friendly and very helpful service, as any 4 star hotel should have.

Overall hotel design and comfort: 4+ stars, excellent.

Location: Best location in Maastricht, right on the river with easy access to both historic districts.

Breakfast: Surprisingly excellent. Top quality choices, great selection, fantastic riverfront view, good coffee, great way to start the day.

I travel to Maastricht regularly on business and will always book at this hotel. I would recommend it for business travel, romantic travel, or any travel requiring first class service and comfort. Thank you to the staff at the Crowne Plaze Maastricht, I look forward to booking with you again soon.

Room Tip: I have not slept in a riverfront room, but the rooms at the back of the hotel are fine. If I travel...
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  • Stayed: January 2012, travelled on business
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1  Thank MilesUnderground
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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359 - 363 of 732 reviews

Reviewed 13 April 2012

We choose this hotel for its good location and relatively good price for a short citytrip. The services provided by the hotel are truly 4 star, except for the breakfast and the parking which are VERY pricey (26 euros per person for a not so spectacular breakfast, hm..... and 22 euros per night for the car).
The hotel has its own parking area (to the left from the main entrance, accross the small square, but before entering the parking you should check in and ask for an entry ticket), and then there is a dedicated entrance to the hotel right from the parking place. The front desk staff was quick and very friendly and in fact we could occupy the room before 14.00 hrs.
The room was indeed a bit dated, but spacious and well maintained. Maybe the minibar could be stuffed with some more drinks. The bathroom was spacious and provided nice amenities. Also, bathrobe, ironing set, water heater and a dryer were available in the room.
The bed was OK, although some would find it a bit too soft; various pillows were also available.

We had a drink in the bar, service was quick and friendly, prices were also OK. A good thing about this hotel is that it is just about 10-20 mins easy walk from the centre of the town (the main square) right accross the river - a very nice stroll before/after dinner.

The room and especially the public places within the hotel resonate a bit of the Eighties feeling and style, maybe a facelift would help.

In general, I would recommend this hotel as it is on a very good standard, but at the same time it should re-think its policy about breakfast and parking pricing.

  • Stayed: April 2012, travelled as a couple
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1  Thank Utas2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2012

Pro's:
Hotel is in a great, central location, right on the river, walking distance from the train station.
Newer rooms (at least the room we were in was new) are well appointed and comfortable, though certainly not large by any standards (EU or US).
Furnishings were comfortable and clean.

Con's:
Hotel staff is slow with everything.
At check out, we were charged a 5 euro per person per day "tax." We were using points for our stay, so this was a surprise - how do you charge a tax on something with a zero value? We were unable to get this charge turned around, and it left us with a negative impression.
There is no club lounge, for regular travelers who have come to expect this perk.
There aren't any computers you can use without paying - again, maybe regular travelers or IHG Platinum members such as myself have just come to expect these types of bonuses.
Everything in the hotel is pretty expensive, though this is possibly just the standard in Maastricht.

Room Tip: Rumor has it that there are rooms facing the river - but we had one facing a building. This was Ok...
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  • Stayed: March 2012, travelled as a couple
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Thank Traveler104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Maastricht, responded to this reviewResponded 24 May 2012

Dear Traveler104,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,
Jaime W
Case Manager
IHGCare
Reference # 27707037

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2012

Good hotel, good location. Near the river, next to a foot bridge to the old city centre. In walking distance to the station. Modern decoration in a 70's building. Clean, well kept. A pity that they still charge money for wifi access; coffee in the room through an old fashioned water cooker instead of Nespresso. Both also so 70's. Having said that, good hotel for a weekend in Maastricht.

Stayed: March 2012
1  Thank ML-NL-Amf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2012

Agree with most reviewers - location is superb and the staff are friendly and helpful. Nice clean room up to usual Crowne Plaza standards. When I stayed here there was a mixup about the payment but this was dealt with professionally and courteously. I was very impressed with the way it was handled. Lovely coffee place round the corner where there is also a great baker. Would stay again.

  • Stayed: August 2011, travelled solo
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Thank lesheed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Maastricht

Address: De Ruiterij 1, 6221 EW Maastricht, The Netherlands
Phone Number:
Region: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Maastricht
#9 Family Hotel in Maastricht
#9 Business Hotel in Maastricht
Price Range: $153 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Maastricht 4*
Number of rooms: 144
Official Description (provided by the hotel):
Hotel Crowne Plaza Maastricht is the best hotel to stay in the centre of Maastricht, the city of the Maastricht treaty. The hotel is unique and quiet situated on the river Maas, in the city centre. Crowne Plaza Maastricht is easy accessible and has its own underground car park.Crowne Plaza offers luxuriously regular rooms as well as Clubrooms on a 5-star level, all equipped with air conditioning and high-speed internet.You are sure to find excellent wining and dining in the hotel's restaurant 'de Mangerie'. The kitchen team prepares Mediterranean as well as local cuisine with fresh seasonal products.In addition the hotel offers 9 meeting rooms for gatherings up to 400 peoples, dinners up to 700 peoples and parties up to 1500 peoples. Here too, service is of primary importance and the staff goes just that step further when advising their guests.You find the historical city centre, were the bars with the famous terraces, shops and restaurants are situated, within walking distance. In short: Hotel Crowne Plaza Maastricht is the address for a wonderful stay and a successful gathering!Special events during the year in Maastricht: TEFAF:The European Fine Art Fair, Carnival, Preuvenemint, concert of André Rieu, Winterland. Pursuant to the Dutch legislation regarding the ban on smoking the hotel is entirely non-smoking by 1 July 2008. ... more   less 
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Also Known As:
Maastricht Crowne Plaza

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