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“Eden Island Apartments”
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Review of Hernandia 22

A view of the front of the apartment building from the Clubhouse.
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A view of the front of the apartment building from the Clubhouse.
Open plan living area and kitchen.
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Average
3 reviews
A view of the front of the apartment building from the Clubhouse.
Open plan living area and kitchen.
The master bedroom with a  queen size bed overlooking the infinity pool.
Ensuite bathroom with double sinks and a large walk in shower.
An additional shower room.
Relaxing with a BBQ on the large balcony over looking the swimming pool and births.
The Clubhouse and swimming pool area.
View from the Clubhouse.
The beautiful white sandy beaches of Eden Island.
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Overview
Condo/Apartment -
1 Bedroom, 2 Bathrooms, Sleeps 4
Eden Island

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
extra_leg...
Dubai, United Arab Emirates
Level 4 Contributor
42 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Love Eden Island - just not this particular apartment”
Reviewed 5 January 2017 for a stay in December 2016
1
person found this review helpful

This was our fourth stay on Eden Island, which has very much become a home from home. We love the relaxed nature of a stay there, and find it represents very good value for money.

This was a last minute trip over NYE, and due to limited availability we opted for a different unit from the one we stay at on the resort usually. It left us a little underwhelmed. No one significant thing on its own, but in aggregate it left us feeling a bit disappointed with our stay.

- Check in was slow. We arrived at 14.30 and did not get the keys until 16.00 as the housekeeper was still getting the unit ready. Quite frustrating after a long flight.
- Laundry was still being done when we arrived in unit and the sheets and towells stayed in the washer for our entire stay (housekeeper never returned to finish this).
- The overall feel of the unit was quite dirty. Furniture is very old and dated and in need of repair. Not in keeping with other units on Eden Island.
- We had to make the bed ourselves upon arrival. A Single duvet cover was on the double bed!
- The bed (and couch) were incredibly uncomfortable. We had to put many sheets and pillows on the mattress so that we could sleep.
- Bed sheets were very old. Pillows were yellow with sweat etc from previous guests. We all got bites from bed bugs (not mosquitos) whilst there.
- No gas in BBQ, so we couldn't use it.
- DSTV did not work.
- No wifi. Whilst we were informed of this beforehand, there is a router in the property with an active wifi, so no idea why this isn't made accessible for guests?! Highly unusual in 2017 not to have it.
- Hair drier could not be used as plug socket is not compatabile with plug socket (or our universal travel adapter we brought ourselves).
- No spare towels. Only 2 bath towels, and 2 beach towels.

We love Eden Island, and will certainly return, however in the current state we would probably not consider returning back to this particular unit. Please don't let this particular review put you off considering Eden Island as a holiday destination, as the resort itself is truly wonderful.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Jul 2018
I would like to thank you for taking the time to advise on your stay with us at Eden Island. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with sincerity. I certainly empathise regarding the points you mentioned in your review especially the standard of cleanliness and the poor service you received as a result. This level of service is certainly not acceptable and has been addressed with the concerned party.
Again, please accept my apology, and I hope this has not put you off a return stay with us again and your next review will be as positive and equal to all our other guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
pstanfiel...
Lake District, England
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Eden Island Apartments”
Reviewed 19 December 2016 for a stay in December 2016
1
person found this review helpful

The apartment is located on the exclusive Eden Island with access to and from controlled via security. This apartment is located near to the infinity pool and gym and has a golf buggy available to travel around Eden Island.
The accommodation is spacious, modern and very comfortable with an excellent balcony with views over the marina.
It is fully furnished, albeit there was no TV or internet access.
Would recommend for a quiet relaxing and/or romantic get-a-way.

Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Jul 2018
Thank you for your positive feedback highlighting that the apartment is modern and very comfortable with an excellent balcony with views overlooking the marina. Also, that you recommend it for a quiet relaxing and/or romantic get-away.
Again, thank you for reviewing the apartment and we look forward to you returning soon. Please do not hesitate to check for availability.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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