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“Nice historic hotel ”
Review of Baur au Lac

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Baur au Lac
Ranked #2 of 137 Hotels in Zurich
Certificate of Excellence
Reviewed 20 September 2017 via mobile

Good service and staff are good. Love the mattress and pillows. Good breakfast. Location is perfect, In front of Zurich lake and 5 minutes walking to Banhofstrasse. Would like to have an electric kettle in the room.
My husband and I enjoyed the stay.

Stayed: September 2017, travelled with family
Thank 832ajitam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded 25 September 2017

Dear 832ajitam,

Thank you very much for having taken the time to write about your pleasant experience at the Baur au Lac.

We are always striving to provide a unique experience to every single one of our guests. Therefore it makes us thoroughly happy when our guests leave with so many positive impressions.

We are looking forward to welcoming you back in the near future.

Warm regards,

Wilhelm Luxem
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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28 - 32 of 733 reviews

Reviewed 18 September 2017

this grand old hotel is wonderful, if you are used to the finest, this is it..right in the center of everything, walk to all the shops, the concierge is fab will rec restaurants according to your tastes, and help you tour the surrounding towns
loved it

Stayed: September 2017
Thank Bernice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded 25 September 2017

Dear Bernice S,

Thank you for taking your time to write about your stay and for sharing it with us.

We are delighted to hear that you enjoyed your stay and are very happy to forward your kind words to the entire Baur au Lac team.

We would love to welcome you back in Zurich in the very near future.

Kind regards,

Wilhelm Luxem
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

My dad was from Zurich. And as I child we spent our annual leave skiing in the Swiss Alps. Returning from a trip to Paris for New Year’s with my wife and young children I had a severe bout of nostalgia coupled with extreme guilt: I had not yet taken my kids skiing.
The long and the short is we booked a trip to Switzerland for late February. We stayed six days at the Kulm in St. Moritz (see separate review) and a day on the way back at the Baur au Lac in Zurich.
I’m the first to say that we’re are incredibly fortunate to be able to do these things although we are certainly not price insensitive (see review of Villa d’Este for family bio). We had booked a van to take us from St. Moritz to Zurich and we arrived late morning.
The arrival was smooth: Doors were opened, luggage taken, people paid. No stress. Efficient. Swiss. The lobby oozed class, the staff were extremely professional. Should you wish to see what gives Swiss hospitality its reputation, look no further.
We had booked two adjoining rooms. They were not cavernous but they were certainly on the bigger side. Plenty of room for all of our luggage. The furnishings were beautiful and one could tell that a great deal of thought had gone into the color scheme and overall interior design; think Four Seasons with a dash of expensive European charm.
We weren’t there long enough to fully experience the wonders of the hotel but even from this short stay it was clear why BaL has a prominent position in the pantheon of the world’s exceptional properties.

Stayed: February 2017
Thank WillTell1307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded 25 September 2017

Dear WillTell1307,

Thank you very much for having taken the time to write about your recent stay at the Baur au Lac.

It is a true pleasure to learn that we could meet your expectations during your visit to the Baur au Lac. Especially your kind words regarding our service level brighten the day of the entire Baur au Lac team. Ever since Johannes Baur first opened the hotel in 1844, a first class service has been one of our top priorities.

We would like to thank you again, dear WillTell1307, for staying with us. We sincerely hope to welcome you again in the near future.

Kind regards,

Wilhelm Luxem
General Manager

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Reviewed 11 September 2017

I have stayed at the Baur au Lac for 60 years and it continues to be a wonderful place. Rooms have been updated but retain their old world charm. Service is excellent. Only drawback is the recent construction nearby

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Leading Hotels of the World
Thank Waynegourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded 25 September 2017

Dear Waynegourmet,

Thank you very much for your wonderful and positive review on Tripadvisor and for having taken the time to share it with us.

We are delighted to read how much you enjoyed your time at the Baur au Lac. A returning guest is our most motivating compliment and we feel very grateful for every single one of our loyal customers.

Dear Waynegourmet, we look forward to welcoming you back to the Baur au Lac soon.

Best wishes,

Wilhelm Luxem
General Manager

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Reviewed 6 September 2017

I returned to this property after several years, this time with wife and kids. Our two connecting rooms were quite large and had lots of nice little amenities upon arrival. The rooms were interior but bright. Make sure to turn on the air conditioner for the room to cool off before bedtime. Dinner at their bistro was excellent though pricey (that $200 of Amex credit went real fast here), and breakfast in the pavillion is a beautiful room and we liked the buffet as well as the hot items made to order. The gym here is probably one of the best of the city hotels and has a nice view of the lake. (I was disappointed by the gym at the Park Hyatt.) The bell staff, concierges and valets look after their guests well. Be sure and watch the hotel movie in your room; it is one of the best of its kind. The art all over the hotel and in the rooms is of the highest quality and worth writing about here. We also liked the gardens and the location is actually fine just 5 minutes walk from the Paradaplatz. This is a good hotel if you want old world charm and impeccable Swiss hospitality. It's a little intimidating with kids but we got through it OK.

Stayed: September 2017, travelled with family
Thank 649ic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded 25 September 2017

Dear 649ic,

Thank you very much for having taken the time to write these wonderful lines and for sharing them with the TripAdvisor community and us.

We always feel very flattered whenever we get feedback like yours and we are glad to hear that you enjoyed your stay with us.

Did you know that the Baur au Lac is family owned since 1844 and since then providing a first class service to every single one of our guests has been our highest priority? All the more, we are very happy that you felt welcome and had a fully satisfying stay with us.

It would be an honor to welcoming you and your family back very soon!

Kind regards,

Wilhelm Luxem
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baur au Lac

Address: Talstrasse 1 | 8001 Zürich, Zurich 8001, Switzerland
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Zurich
#2 Luxury Hotel in Zurich
#3 Family Hotel in Zurich
#4 Romantic Hotel in Zurich
Price Range: $709 - $1,360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Baur au Lac 5*
Number of rooms: 119
Official Description (provided by the hotel):
The Baur au Lac has the discerning tastes of its guests to thank for the leading position it has maintained for more than 170 years in the international luxury hotel industry. Set in its own park, the hotel enjoys a unique location overlooking the lake and the Alps - and yet is still but a few minutes' walk from the Paradeplatz financial district and the Bahnhofstrasse, Zurich's celebrated shopping high street. While offering the ultimate in comfort and privacy, the rooms and suites have been equipped with every, yet hardly noticeable technical refinement. The large marble bathrooms with heated floor and daylight match up to the highest demands of comfort, design and equipment. ... more   less 
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Also Known As:
Baur Au Lac zürich

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