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Reviewed 6 August 2012

The rooms are large and have heated floors in the bathrooms. Very clean and fully equipped. First class amenities. The shower spills gallons of water on you and there are more towels than you could ever use.
The restaurant is on the same level is tour d'argent in Paris. Very pleased with the location, nearest hotel to the lake.
Did not get a room with a lake view. Not necessary, however, I might try that next time. Black out drapes, in addition, automated plantation blinds that completely block all light.

  • Stayed: August 2012, travelled solo
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1  Thank Chubbyfeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded 13 August 2012

Dear Chubbyfeet

Thank you very much for sharing your „Baur au Lac experience” on tripadvisor. We are delighted to read that you have enjoyed your time with us. It would be a great pleasure to welcome you back in the near future.

Yours sincerely,

The Baur au Lac Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2012

Our family stopped here for one night on our way back to the USA. I have to say everything was fantastic.

We required transportation for six people from Basel to Zurich and then to the Zurich airport the following day. We had the same driver both days and he was phenomenal. He was friendly and assisted us all the way to check in at the airport on our way out of town.

The rooms (two adjoining junior suites) were huge, immaculate, and beautiful. There was ample closet space, sitting space and huge bathrooms. The beds were extremely comfortable.

The concierge made a wonderful restaurant reservation for us and was beyond helpful when it came to sharing directions, maps and the like.

I will definitely return to this hotel and give it my highest recommendation. I have not one complaint.

  • Stayed: July 2012, travelled with family
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3  Thank TravelGirlABC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded 9 August 2012

Dear Heboulos,

Thank you for sharing your positive comments about your stay at the Baur au Lac on tripadvisor. It is a true pleasure for us to read your review! We are delighted that you and your family had such a great time with us. Please be assured that we will share your kind words with the entire Baur au Lac team.

It would be a great pleasure to welcoming you back soon.

Yours sincerely,

The Baur au Lac Management

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Reviewed 12 July 2012

Ok, giving 5 stars for a luxury hotel may be a common place, but I believe every hotel must be reviewed in to dimesions: An absolute dimension (using the Accor group as an example, a Sofitel will be a better experience than a Formule 1) and a relative dimension (again using the Accor group a Mercure may be better value than a Sofitel).
That said, the Baur au Lac excells in both dimensions, you get everything you expect from a hotel on it class and price range, futhermore, you get impeccable services from start to end and top notch facilities in am incredible location.
Firt location: It´s close enough to the main streets and sights so you will not need a car, but a quiet street, just by the lake and eith a private garden (of unbelieveble size for a building downtown) to have a peaceful night.
Second facilities: Spacious rooms, with large bathrooms (with heated marble floors). Comfotable beds, a good work desk and plenty of space for you luggage. The lobby and other common areas also impeccable. Also try the breakfast at the restaurant by the garden, delicious food with a peaceful view to start your day.
Third services: Helpful staff, most speak differents lenguages (besides the obvious english, german and french). The concierge gave great indications of restaurants and shops and sights to go.
Bottom line: One of the best hotel i've ever stayed.

  • Stayed: April 2012, travelled on business
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1  Thank PauloPatricio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded 23 July 2012

Dear PauloPatricio

Thank you very much for sharing your positive comments about your recent stay at the Baur au Lac on tripadvisor. It is a true pleasure to read your review! We are delighted that you had such a great stay with us.

Please rest assured that we will share your review with all our employees. It is through kind and encouraging comments like yours that our team is constantly motivated to offer the best of care to each and every one of our guests.

We look forward to welcoming you back on a future visit to Zurich.

Yours sincerely

The Baur au Lac Management

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Reviewed 27 June 2012

Stayed 2 nights at Baur au Lac, which was fantastic. Facilities & service were impeccable from start to finish. It is not just the quality of the furnishings, the ample size of the room (or bathroom), the bed (which was one of the best I have ever slept in) or the elegance of the dining room and bar area, but the little things - calling us when the room was ready (as we arrived 9:00 am) and having our bags all in the room, the door-man, the advice from the concierge etc.

I have stayed many times in Zurich at a range of hotels - Baur au Lac is the best I have experienced by far.

  • Stayed: June 2012, travelled as a couple
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1  Thank VicAusTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 June 2012

Dear VicAusTraveller

Thank you very much for the wonderful and kind words you have posted about your „Baur au Lac experience“ on tripadvisor.

We are delighted to learn that you have thoroughly enjoyed your stay with us. Please be assured that your review will be shared with the entire Baur au Lac team.

It would be our great pleasure to welcome you back in the near future.

Yours sincerely,

The Baur au Lac Management

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Reviewed 21 June 2012

We stayed here for a week-end, the place is a real oasis in the city: great location, spectacular design and interiors, top-notch service and amenities.
Our room and bathroom were unexpectedly spacious which is hard to find in European Hotels. Fruit, water and complimentary mini-bar were another pleasant surprise.
The terrace adjunct to a lovely park is a place to be for drinks any time of the day, unfortunately they close at midnight which is a true pity, since the party just starts in the summer, and we wanted to stay there longer to enjoy fresh cool breeze from the lake.
Pavillon restaurant is a special place to dine even if you are not staying at the hotel, the service, food and presentation are all simply perfect and won't disappoint you :).

  • Stayed: June 2012, travelled with friends
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1  Thank RIPEPINEAPPLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear RIPEPINEAPPLE

Thank you for sharing your positive comments about your stay at the Baur au Lac on tripadvisor. It is a true pleasure to read your review! We are delighted that you had such a great stay at the hotel and enjoyed our various restaurants. Please be assured that we will pass on your kind comments to our entire team. It would be a great pleasure to welcoming you back in the near future.

Yours sincerely,

The Baur au Lac Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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