We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrace Restaurant”
Review of Baur au Lac

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Baur au Lac
Ranked #2 of 137 Hotels in Zurich
Certificate of Excellence
Reviewed 1 May 2012

What a dissapointment for the Spring to arrive and a chance to sit and enjoy lunch on the terrace of the renowned Baur au Lac hotel unfortunatley that as far as it goes , the service as always is excellant but the menu is very boring and does not seem to meet the requests of most of the guest, I thought after last year it would have gone from strength to strength but apparently not .Someone I suppose the chef has sat down and thought what can I do that suits me is quick ,convienient and sounds good well Sir you lost ,boring chicken with a broccoli crust and broccoli puree which part of your imagination did that come from .
You have opportunity to make the terrace and its menu a sensation for the senses and the taste buds and you failed ,i hope some one takes note and can avert a disasterous summer mistake.

  • Stayed: April 2012, travelled with friends
    • Value
    • Location
    • Service
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded 14 May 2012

Dear Robert M

Allow us to express our appreciation for taking the time to share your Rive Gauche terrace experience with us. We are delighted to read that you were satisfied with our service. Your compliment has been passed on to our service team.

The negative yet constructive feedback about our menu was of course also studied, and again we thank you for bringing these matters to our attention. Please be assured that we put in a lot of effort to create the current menu items. The goal was to create bigger variety and high quality dishes. The general response of our guests so far is very positive. We will however make some adjustments to the menu in the near future. Please rest assured that your comments will be taken into consideration during this process.

We hope to welcome you back in the near future.

Yours sincerely,

The Baur au Lac Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (710)
Traveller rating
Traveller type
Time of year
Language
  • More languages

389 - 393 of 710 reviews

Reviewed 14 April 2012

A 3-hour perfect lunch in the Pavillon Restaurant with two business associates on a day visit to Zurich. This is not the place if you want a lively atmosphere - there were only 8 other diners - but you're not rushed, you can hear each other talk and the atmosphere is one of total calmness. Beautiful displays of flowers, too.

The service is as you would expect. I arrived slightly before the others and was made to feel very welcome by a young waiter who engaged me in light-hearted conversation about shopping - oh - and I just loved the little stand that was brought for me to put my handbag on so that I didn't have to leave it on the floor - magic!

Food was beautifully presented - chilled asparagus starter, turbot main course, raspberry tart for desert - light and fresh. We were helped to choose a local red wine wihich had an interesting flavour.

Lunch isn't exactly cheap and I believe that dinner is astronomical - somewhere to eat when on expenses!

  • Stayed: April 2012, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Thank DangerousLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded 19 April 2012

Dear DangerousLady,

Thank you for sharing your positive comments about the meal you enjoyed at our Restaurant Pavillon! We are delighted that you had such a pleasant lunch with us. Our vision is based on offering our guests ‘unique moments’ and giving a high level of service where small touches count. We look forward to welcoming you back at the Baur au Lac in the near future.

Yours sincerely,

The Baur au Lac Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2012

Luxury, tradition, location - you get the best for the price that you pay for the room in this historic hotel. We were particularly impressed by the room design: the colours, the furniture, the marble in the bathroom, everything is very elegant and balanced. All the facilities are extremely well maintained, and the staff is very friendly and professional. I also recommend the Pavillion restaurant, we took the Harmonia menu with matching wines, and really enjoyed their traditional French cuisine, especially the vegetables that they served with the scallops and the beetroot sorbet that was presented as an intermission between the two main courses. Complaints? None. The only thing you should know is that their basic Deluxe rooms (and we took one) are not very spacious, you can't mindlessly move around the bed without taking care not to hit the TV and also have to be careful when you step from the bathroom into the toilet. Also if you want a room with a view, you need to take a superior room, not a basic one overlooking the inner yard.

  • Stayed: March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ilyaa57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded 13 March 2012

Dear ilyaa57,

Thank you very much for taking the time to share your recent “Baur au Lac experience” on tripadvisor. It is a true pleasure to read your review.

We are delighted that you have chosen the Baur au Lac for your stay in Zurich and are thrilled that you thoroughly enjoyed your time with us. In addition, allow us to express our appreciation for recommending our fine dining restaurant Pavillon.

Regarding our deluxe double rooms we have the pleasure to inform you that they all have a size of 30-35 sqm. They either face the city side, inner court yard or canal side. As they all vary in colour and style we would love to show you some different types during your next stay. We are certain to find a deluxe double room which will suit your needs.

Please rest assured that your comments will be distributed to our team. It will definitely brighten their day!
It would be a great pleasure to welcoming you back in the near future.

Yours sincerely,

The Baur au Lac Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2012

I had a great stay here when in Zurich on business. This hotel really seems to do everything right -- the rooms are very elegant and comfortable, the staff is very attentive, and the location is great. Expensive but I would not hesitate to stay here again.

  • Stayed: March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cdelucia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded 21 February 2012

Dear cdelucia,

Thank you for choosing the Baur au Lac for your stay in Zurich. We are very happy to hear that you enjoyed your time with us. We appreciate your nice comments and are looking forward to welcoming you back soon.

Your sincerely,

The Baur au Lac Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2012

I was looking for someplace special to stay for this holiday to be a romantic getaway as well as a city break, a hotel with old-fashioned European grand hotel charm, and Baur au Lac turned out to be perfect! The decor, the look and feel of the hotel, the service and attitude of staff were all exceptional! Very good quality breakfast buffet with eggs/french toast/pancakes cooked to order and (again!) exceptional service in a beautiful dining room with views of garden and lake Zurich. Double room is good size with a very large bed, desk and coffee table with 2 chairs, lovely spacious bathroom: large bathtub, double sink, heated floor. We had a canal view room so with a balcony from the room and a window in the bathroom - lots of natural light!
Location is great - right on the lake Zurich, at the end of Bahnoffstrasse, within easy reach of train station (15-20 mins walking) and old town. Perfect access to shopping and sightseeing in and outside of Zurich!
Overall, an amazing stay with no complaints at all! Would definitely stay here again and recommend it! Of course, it will cost you a good deal of money to stay here but you get what you pay for so I consider this good value for money spent!

Room Tip: Canal view rooms are the best of the standard double room range! Get a Leading Hotels of the World m...
See more room tips
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank elinda_si
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded 21 February 2012

Dear elinda_si

Thank you for sharing your positive “Baur au Lac experience” with us. Please allow us to express our appreciation for taking the time to share your stay at the Baur au Lac on tripadvisor in such detail. It is a true pleasure to read your review. We are convinced that other users will benefit from your insightful comments and recommendation. Rest assured that we will share your remarks with our entire team.

We look forward to welcoming you back on a future visit to Zurich.

Yours sincerely

The Baur au Lac Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Zurich hotels
Old Town
Storchen Zurich
Storchen Zurich
#3 of 137 in Zurich
817 reviews
The Dolder Grand
#7 of 137 in Zurich
1,067 reviews
Park Hyatt Zurich
#8 of 137 in Zurich
934 reviews
Show Prices
Show Prices
Show Prices
Old Town
Widder Hotel
Widder Hotel
#4 of 137 in Zurich
500 reviews
Atlantis by Giardino
#1 of 137 in Zurich
239 reviews
Enge
B2 Boutique Hotel + Spa
B2 Boutique Hotel + Spa
#5 of 137 in Zurich
835 reviews
Show Prices
Show Prices
Show Prices

Been to Baur au Lac? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Baur au Lac

Address: Talstrasse 1 | 8001 Zürich, Zurich 8001, Switzerland
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Zurich
#2 Luxury Hotel in Zurich
#4 Romantic Hotel in Zurich
#5 Family Hotel in Zurich
Price Range: $809 - $1,376 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Baur au Lac 5*
Number of rooms: 119
Official Description (provided by the hotel):
The Baur au Lac has the discerning tastes of its guests to thank for the leading position it has maintained for more than 170 years in the international luxury hotel industry. Set in its own park, the hotel enjoys a unique location overlooking the lake and the Alps - and yet is still but a few minutes' walk from the Paradeplatz financial district and the Bahnhofstrasse, Zurich's celebrated shopping high street. While offering the ultimate in comfort and privacy, the rooms and suites have been equipped with every, yet hardly noticeable technical refinement. The large marble bathrooms with heated floor and daylight match up to the highest demands of comfort, design and equipment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hooroo Pty Ltd, Agoda, Wotif.com, Expedia APAC, Ctrip TA, Hotels.com, lastminute.com.au, TripOnline SA, HotelQuickly, getaroom.com and Cancelon so you can book your Baur au Lac reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Baur Au Lac zürich

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing