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All reviews big swimming pool enormous room the ground floor beautiful view balcony lake wellness
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72 - 77 of 482 reviews
Reviewed 29 January 2017 via mobile

My husband took me here for my 40th and we spent 2 wonderful nights in this beautiful hotel. Stunning stunning views of the lake from our room. Staff very helpful and friendly. Room clean and tidy. Bathroom was clean with a twin sink. Old style shower attached to taps which was ok but would have preferred something a bit more powerful. All in all I would totally recommend this hotel and hope to revisit again one day. Montreux is simply stunning.

Date of stay: January 2017
Trip type: Travelled as a couple
2  Thank Sarah G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this reviewResponded 30 January 2017

Dear Sarah G,


What a rewarding review!
Thank you very much for supporting our hotel through this lovely comment!

It is a real pleasure to read that our hotel made your stay with us very enjoyable!

Rest assured that our team was more than delighted to provide you with all these services and constantly did its best to make sure you were spending an as comfortable and memorable stay as possible among us.

We really hope to welcome the two of you again in a near future and remain at your entire disposal.


Best regards,

Estelle Bonet
Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2017

I stayed for one night, it was such a lovely hotel, felt like we had gone back in time but in a good way.

What was fab?
• Old world charm
• Spacious rooms with balcony overlooking lake
• Amazing front desk staff who made us feel very welcomed
• Tasty, hot and quick room service breakfast (was snowing outside, sat in oversized arm chair and was so comfy)

What was drab?
• Hotel is warn in places and may need renovations
• Need more of a bar atmosphere, service was a bit slow due to limited staff

What can't easily be changed?
• Nothing to note

Would I stay here again?
• Definitely, it can be expensive, Switzerland is in general. So would only stay again if I got a good deal.

Room tip: Higher floor, top floor is 5
Date of stay: January 2017
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Phil H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this reviewResponded 27 January 2017

Dear Philby_79Sydney,

What a rewarding review!
Thank you very much for supporting our hotel through this lovely comment very constructive !

It is a real pleasure to read that our hotel made your stay with us very enjoyable!
We are glad to read that the charm of the hotel, the rooms, but also the front desk staff as well as the room service breakfast fully satisfied you.

We have also taken good note about your comments regarding the bar atmosphere and renovations. Please be assured that your comments have been taken very seriously on board and discussed with the concerned Division Head.

Rest assured that our team was more than delighted to provide you with all these services and constantly did its best to make sure you were spending an as comfortable and memorable stay as possible among us.

We really hope to welcome you again in a near future and remain at your entire disposal.


Best regards,

Estelle Bonet
Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2017

In it's heyday 70 odd years ago this must have been a very grand and luxurious hotel.
I can appreciate the old building/ architecture which must have been built in the late 1800's, as well as the antiques etc etc. Our room was pretty shabby, and not something you would expect from a 4 star hotel. The sanitaryware was from the 60's,the furniture in the room showed signs of wear and tear and some of it probably belonged to Grandma and came from the 1930's. The new flat screen TV was wall mounted but all the cables were surface mounted and done very unprofessionally. Either the owners don't have the finances to bring the hotel into the 21st century or there is enough business to keep the doors open and they don't give a stuff.

Staff are friendly and helpful, breakfast and dinner is good, but you also share the hotel with a frail care centre with nurses running in between hotel guests. Not cool ! Looks like something from a Roald Dahl novel.

Would I recommend this hotel ? Yes only if there is nothing else available in Montreux

Room tip: Ask for a room that has been redone.
Date of stay: January 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank corneb686
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 January 2017

Nicely located.
Fantastic pool and wellness area.
Awesome view of the Lake.
Great walks along the manicured coast line.
Enormous room, very pretty. Kids weren't comfy on the sofa-bed, the noisy springs woke them - and me during the night.
Breakfast was served at a table with a view of the sun rising over the lake.
Pity we weren't staying longer, but we will be back.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank littleirishjay
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this reviewResponded 19 January 2017

Dear littleirishjay,

We are obviously very sorry to hear that the quality of the sofa bed was not up to your expectations. We have also taken good note about the noisy springs from the room. Please be assured that your comments have been taken very seriously on board and discussed with the concerned Division Head.

As a company, we continually strive to exceed our customers’ expectations and very much appreciate feedback such as yours, which plays an essential part in helping us monitor day-to-day operations and improve where necessary.

Hopefully you will not judge definitely our hotel and its services by this unsatisfactory experience.

We are glad, however, to read that you enjoyed your room, the hotel location, but also the swimming pool as well as the wellness area.

Looking forward to having the opportunity to welcoming you back in our hotel,

Best regards,

Estelle Bonet
Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2017

We arrived around 3:30 PM at the Hotel du Grand Lac Excelsior to find that our booked "junior suite" for my family of four wasn't ready due to a minor error on the part of the hotel. After waiting around 30 minutes and chatting with the staff about options, we were upgraded to a fantastic two-bedroom suite on the fifth floor. This suite was very nice and we greatly enjoyed our night at the hotel. The staff was polite and attentive, and the upgrade to the suite more than made up for the short delay. Other than that, the hotel is a nice old building right on the lake and a short walk from Montreux's city center. Parking was extremely convenient right outside the hotel. I would recommend this hotel for those looking for a good place to stay in Montreux.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank op_malawi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this reviewResponded 19 January 2017

Dear op_malawi,

Thank you very much for supporting our hotel through this lovely comment!

It is a real pleasure to read that our hotel made your stay with us very enjoyable!
We are glad to read that the hotel location, the room, but also the parking as well as the staff satisfied you.

Moreover, we are obviously very sorry about the mistake caused concerning your room reservation. Rest assured that our team was more than delighted to provide you with all these services and constantly did its best to make sure you were spending an as comfortable and memorable stay as possible among us.

We really hope to welcome you again in a near future and remain at your entire disposal.


Best regards,

Estelle Bonet
Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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