Excellent hotel in a beautiful Swiss town of Montreux, with a stunning view of Lake Geneva. The room was fantastic and staff were extremely nice and helpful. We stayed there for a weekend, and the experience was superb. Highly recommended.
Dear SherBond,
Thank you very much for your positive review. We are delighted to read that you had an excellent stay with us and enjoyed your room and the stunning view of Lake Geneva. We will forward your compliments with pleasure to our staff. We appreciate your recommendation and look forward to welcoming you back on your next visit to Montreux. Best regards,
The Management Team
“Royal Plaza Montreux” is the worst hotel in which I - a journalist with more than 20 years of travel - have had to visit.
For the first time in my life, the hotel demands me to pay the amount of security! Of course, when I booked my number (several months ago) I wasn't warned about it.
Breakfast - coffee and musli. Breakfast was not just poor, but miserable.
The room was cool.
The WIFs were of poor quality.
I don't recommend this hotel to anyone. If you want to ruin your journey then "Royal Plaza Montreux" is the right place.
Dear Madam,
We are very sorry to find such a review online as you already addressed us directly your complaint for which you have received an immediate answer.
Again, we are very sorry to read that you were dissatisfied with our hotel and services, especially with the fact that we asked for a guarantee deposit.
Unfortunately, nowadays, as a lots of other hotels, we must ask for a guarantee deposit as we let our guest use all our services without asking them to pay on spot (restaurant, bar, spa, …).
I understand that it can be annoying but please note that it is now a standard procedure and it was also advised in the initial offer and also just before your arrival by email. As you say that you wasn't warned about it, we confirm that you were informed twice.
Best regards, The Management Team
really a 5-star hotel?
as soon as you enter the hotel, you feel like you are back in the 1980ies - the colour scheme of room and bathroom (beige brown), a stained carpet, and furniture, which was modern many years ago;
I had a room with "city view"(= facing the noisy street) - unfortunately the windows seem also be from the 1980ies, not sound-proof at all (so sleeping quality was quite bad);
the simple breakfast option was croissant, müsli and coffee in the lobby;
good: friendly staff and quick check-in/check-out
Dear 437heides, We thank you for your review. We are sorry to read that our property was not up to your expectations. Indeed, our property is not yet renovated as you can see on the numerous pictures published online. Regarding the breakfast, we offer an American buffet on the 1st floor as well as an "Express" buffet on the 3rd especially for those that only want something very light and simple. With our best regards, The Management Team
I had the type of room where you put on socks before you step on the carpet - I guess this says it all. Everything just looks very used in this hotel and the red full-carpet elevators are depressing;-)
Dear tsg74,
Thank you for taking the time to review our property. Indeed our hotel is not yet renovated. However, our Housekeeping time is working every day to assure that everything is clean and well-maintained. We are planning some renovation work at the beginning of 2023, on the elevator you mentioned. We are glad that you appreciated our location, and hope to welcome in the future. Kind regards, The Management
The hotel is 40 years old and not value for money at all
Melanie the staff at reception was the rudest I have encountered in 30 years of travel
No sense of respect for Customer needs
Zero Empathy,huge ego
Even went to the extent of stating
If you are not happy you are free to check out
This sums up overall high handed attitude
Dear Kaizad,
Thank you very much for bringing this to our attention. We regret that we did not provide the best experience possible at the reception. We will address this issue with Melanie. Best regards, The Management Team
