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All reviews jazz cafe lake geneva lake view outdoor pool beautiful hotel spa facilities montreux jazz nespresso machine across the street five star hotel junior suite beautiful room train station christmas market lac leman concierge switzerland
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Reviewed 13 August 2017

It's a wonderful hotel in a great location. Staff is great. The breakfast is excessively overpriced at CHF 40/pax. Dining at the petit palac was really nice. We had a room with lake view, which was nice. Montreux in august (right after the jazz festival) is completed deserted and most bars/ restaurants are closed. Keep this in mind when booking your stay.

Date of stay: August 2017
Trip type: Travelled as a couple
Review collected in partnership with fairmont.com
Thank Beren7319
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this reviewResponded 14 August 2017

Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and it would be a pleasure to welcoming you back to Montreux.
Best regards
Michael Smithuis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

Enjoyed our stay in the fantastic Freddie mercury studio. Beautiful rooms and excellent service. Good location and enjoyed our buffet breakfast. Central in town and on the lake. Our child enjoyed the pool and willow spa looked enticing.

Date of stay: August 2017
Trip type: Travelled with family
Review collected in partnership with fairmont.com
Thank polgara100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this reviewResponded 10 August 2017

Many thanks for your kind comment following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and we all hope to welcoming you back to Montreux.
Best regards
Michael Smithuis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

Recently stayed at the Fairmont for 5 nights. Had a deluxe lake view room, which had a great view and a balcony. Room was well appointed as was the bathroom. Staff was very professional and helpful. The hotel is very well located, very close to train station which is a big plus. The only negatives I would mention is that, as another reviewer mentioned, the A/C does not really work well, and on warm days the room just does not cool off and can be very uncomfortable. We had to keep the curtains closed to try to keep the room as cool as possible, which then negates the lovely views. The only other negative is that the housekeeping could be better. This is not something I usually would have noticed, but there was a lamp on a long arm over the desk. The entire area on top of the lamp and going up to the arm was filled with cobwebs, as I happened to see when I looked at the lamp in the daylight. This was a very large area that was filled with cobwebs, something that takes many months to happen, so it's not just that it had not been cleaned that day--this was a long standing issue. Other than that, the hotel was great, staff wonderful, and the spa and pool area was really a great addition--took advantage of that during our stay. Would not hesitate to return.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank almesq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this reviewResponded 10 August 2017

Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and I have shared your kind words with all staff members.
I have also taken good note of your comment regarding the housekeeping and I have immediately informed our Executive Housekeeper.
It would be a pleasure to welcoming you back to the Swiss Riviera.
Best regards
Michael Smithuis
General Manager

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Reviewed 8 August 2017

Room 402 was wonderfully large with a very nice sized bath and a terrific balcony overlooking the lake. Worth every penny! Beautiful hotel! The attached restaurants were horribly overpriced tho. Search out less expensive options down the street. Plan ahead for the slow and confusing elevators too.

Room tip: Lakefront rooms are worth it. It was lovely to sit on the balcony and take in the view.
Date of stay: July 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
3  Thank Susan G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this reviewResponded 9 August 2017

Many thanks for your kind words describing your recent stay at Fairmont Le Montreux Palace, I am delighted to read that you enjoyed your time with us and we all hope to welcoming you back to Montreux.
Best regards
Michael Smithuis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017

The Montreux Fairmont Palace is a luxury hotel, with
extraordinary views over Lake Geneva, beautiful public areas
within the hotel, conveniently located just across the
street from the lake. It has several restaurants within the
hotel, several pools, spas, and a beautiful lawn area
overlooking the water.

We decided to splurge, and spend three nights here in mid
July. With the high price comes high expectations, which,
unfortunately, were not met.

First the good: We stayed in a deluxe room with a balcony
view of the lake. The room was big, clean, with fridge and
coffee maker, and a large luxury bathroom with two sinks, separate tub
and shower.

The hotel itself was beautiful, both inside and out. We
enjoyed a late afternoon drink on the terrace overlooking
the lake, and had a tasty (but expensive) meal at a table
with a beautiful lake view. The service was great.

The reception staff was attentive. When I came in from my
early morning exercise walk, sweating, they ran up and gave
me a cold bottle of water.

The hotel is centrally located. It is a short bus ride to
the Chateau de Chillon, an extraordinarily well preserved
castle nearby. If you like history and castles, this castle is a
must visit. There are multiple restaurants near the
hotel. And there is a scenic promenade walkway along
the lake, just a short 1 minute walk away. The boat
dock is an easy 5 minute walk. From here, you can visit
every other town on the lake, including nearby Lausanne.
The train station is an easy 10 minute walk.

On the downside: Our room on the 5th floor was way too hot,
even with the air conditioning at full blast. The A/C is run
on lake water, which limits it's effectiveness. It was warm
outside, 85 degrees Fahrenheit (30 degrees Centigrade), and
we could not sleep comfortably. The bathroom floor is
heated; the heat could not be turned off which compounded the problem.

The balcony on our room was tiny. My wife and I could both
fit on it, but barely.

Finally, we were there just after the Montreux Jazz
Festival. Our beautiful view of the lake was obstructed by
a crane, and the constant noise of workmen taking down the
buildings, stage, etc. Avoid the days after the Montreux Jazz Festival.

We enjoyed our stay in Montreux, but we'd probably choose
another hotel next time.

Room tip: If you can, spring for a deluxe room with a balcony and lakeside view
Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Roderick S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael S, Directeur général at Fairmont Le Montreux Palace, responded to this reviewResponded 7 August 2017

Thank you for taking the time to tell us about your experience at the Fairmont Le Montreux Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Best regards
Michael Smithuis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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