vermeiden Sie das Restaurant - stay away from the hotel restaurant!
Food quality, food presentation is a desaster, sorry to say. No matter if the price is cheap, reasonable or expensive (I leave this up to you) but you definitely risk your health!
Sehr geehrter Herr Egli,
Es tut mir leid, Ihren Kommentar auf Tripadvisor zu lesen, nachdem Sie auf booking.com, per E-Mail und in dem nach dem Aufenthalt versandten Fragebogen zur Zufriedenheit kommentiert haben. Wir haben Ihre Unzufriedenheit zur Kenntnis genommen und es war nicht nötig, überall zu kommentieren, da Ihre Kommentare bereits beim ersten Mal berücksichtigt wurden!
Wir sind etwas überrascht über Ihren Kommentar, da wir immer ein gutes Feedback über das Restaurant erhalten.
Wir haben mit dem Restaurantleiter, der heute Abend anwesend war, nachgefragt, was passiert ist. Leider hat er uns mitgeteilt, dass Sie nicht mit ihm gesprochen haben, als Sie im Restaurant waren, um ihm Ihre Unzufriedenheit mitzuteilen. Das ist schade, denn man hätte Ihnen anbieten können, ein anderes Gericht zu wählen, wenn Ihnen das von Ihnen gewählte nicht zusagte.
Wir garantieren, dass der Küchenchef und sein Team alle HACCP-Regeln einhalten und führen regelmäßige Kontrollen durch, um dies sicherzustellen.
Mit freundlichen Grüßen,
Manon
The only thing that can be said about this Hotel is that it is spotlessly clean and great if you want to be first to arrive at the Aquarium.I take cleanliness in Switzerland at any room room rate for granted and I wasn’t out to see the octopuses.I arrived at 9.38 pm for a business meeting the next day I asked where I could have a meal only to be told adding insult to injury that “ in Switzerland Kitchens close at 9.30” but she would call the chef.No hot food not even a hamburger but maybe I could have a salad.I asked about room service none but I could try UberEats.More was to come when I tried to get to my room the key wouldn’t start the lift.I was told that unfortunately the computer key link wasn’t working but she would start it for me .So far so bad when I finally got to the room no coffee no tea maker no biscuits zilch.I’m an exhausted business traveller get me out of here.Never ever again!
Dear Mr Boateng,
We have well taking note of your feedback regarding your stay in our hotel.
We are sorry to read you did not enjoy your stay.
The restaurant is opened from 7pm to 9:30pm. After this time, the kitchen is closed but we are currently working on an offer for late arrivals.
Our XL and SkyXL rooms are equipped with coffee and tea machines.
Best regards,
Manon
Booking the hotel/aquarium combo is more expensive than booking first the aquarium „stand-alone“, and then the hotel separately. Reason being that you receive a 30% discount voucher for the hotel when you purchase the aquarium tickets.
Of course, this is not transparent on the hotel‘s/aquarium‘s website, and when you find out, it‘s too late.
Needless to say I raised the matter with the hotel. And needless to say this was not successful. Instead of looking forward to the stay, I felt ripped-off even before I arrived.
I do not support this kind of business behaviour and will surely do no further booking with this hotel.
Dear Stephan,
Thank you for taking the time to give us your feedback.
We understand your dissatisfaction and we are very sorry for it. The 30% discount you received from Aquatis Aquarium is a temporary promotional code on certain dates for a future stay. It is not active all the year.
Yours sincerely,
Manon Le Cann
We stayed at this hotel on our recent trip to Lausanne and it was an average experience. The hotel is modern with lots of airy spaces all around due to the size of the place. It shares the building with a few offices, aquatic park and some event/catering facilities. The rating of each area of our stay is as below.
1. Room: Very modern and spacious with all the facilities including a small safe. The bathroom was clean and nice the way we preferred. The downside was the ventilation in the room. The AC was blowing warm air despite it being a warm day and stopped working completely in the middle of the night which meant we had to open windows and listen to traffic noises on the motorway on the side.
2. Staff: The best part of the hotel. The lady who checked us in was extremely helpful and pleasant and greeted us with a smile every time we went to the reception. Explained things about the city and facilities and went through a proper check in.
3. Breakfast: Needs improvement especially if you're charging CHF22 per head for a full breakfast. The coffee was bland and my wife who's a vegan with gluten allergies didn't have options for breakfast apart from the fruit salads. Some fresh tomatoes and veg (not fried) with salad would have been better to make it inclusive.
4. Location: Fairly on outskirts of the city but we didn't mind as we drove in. Parking was CHF18 per night and you can park at the basement and access the hotel using the lifts.
Overall an average rating and the pricing was reasonable for the room.
Dear Sanka1,
We thank you so much for your feedback!
We are delighted that our staff has lived up to your expectations and met your needs.
Indeed, our hotel is equipped with a mineral system, which allows cooling and warming the room gently. This system is mandatory for all new hotels in Switzerland. However, do not hesitate to ask for a fan at the reception.
We take note of your suggestions concerning the breakfast. Gluten-free bread is available on request in the restaurant.
Kind regards,
Manon Le Cann
We booked this hotel because the room sizes were very large, location was close to people we were visiting, and the price was good. It is a solid three-star hotel, but nothing more. No hot pot, no refrigerator, insufficient hangers. Breakfast was adequate, but nothing special. All in all, a "three" is what this hotel deserves.
