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ulkaz2017

Lausanne Visit

Review of Lausanne Palace
5.0 of 5 bubblesReviewed 12 Aug 2024
This hotel was wonderful. Our room had an incredible view and was beautiful. The staff was very friendly!
Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this review
Responded 5 weeks ago
Chère ulkaz2017,

Nous vous remercions d'avoir choisi de séjourner chez nous lors de votre visite à Lausanne. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et la belle vue depuis votre chambre. Notre équipe est très fière de fournir un service amical à tous nos clients. Nous espérons vous accueillir à nouveau à l'avenir pour une autre expérience merveilleuse.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,353)
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Traveller rating
1,045
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8 - 13 of 1,354 reviews
Reviewed 10 August 2024

My second stay in this hotel, for a second long weekend trip.
The hotel is super classy, of course, but also good value for money.
The Brasserie food was high quality, with great server Bruno (or was it Fabio).
The front of house staff are great.
The Spa, Sauna, Pool is amazing! And open for long hours from 06:30 to 9pm or so.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dv_beta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 4 weeks ago

Dear Dv_ Beta,

Thank you very much for your kind comment. We are very happy to read that you have enjoyed your second as much as the first one. We are pleased to know that the quality of the food and the service by Fabio has exceeded your expectations. We look forward to welcoming you back soon at the Lausanne Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2024

We had a wonderful stay at Lausanne Palace. The hotel is very elegant and the staff extremely welcoming and helpful. I would love to have the opportunity to stay here again.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Dawn W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 4 August 2024

Dear Dawn,
Thank you for choosing to stay with us at the Lausanne Palace and for taking the time to leave a review. We are delighted to hear that we exceeded your expectations and that our elegant hotel and friendly staff made your stay enjoyable. We look forward to welcoming you again in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2024

Best hotel I have stayed at by far, and that includes a lot of expensive hotels. The staff was perfect, the view sublime, the amenities were above and beyond. Highly recommend.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank David W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 24 July 2024
Google Translation

Cher David W,

Nous vous remercions pour votre incroyable commentaire sur notre hôtel ! Nous sommes ravis d'entendre que notre personnel, la vue et les équipements ont dépassé vos attentes. Nous nous efforçons d'offrir la meilleure expérience possible à tous nos clients. Ce fut un plaisir de vous accueillir et nous apprécions votre recommandation. Nous espérons vous accueillir bientôt pour un autre séjour sublime.

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Reviewed 21 July 2024

We had a wonderful room with a balcony that overlooked Lake Geneva and the French Alps. It was such a beautiful view that we ate dinner on the balcony twice.
The service was amazing. I must thank Matthew, Edward, Wilson and Djamalia for such outstanding service. They were wonderful.
We were there 8 nights and I wish we didn't have to leave.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 22 July 2024
Google Translation

Cher jamesbI5083FF,

Merci d'avoir choisi notre hôtel et d'avoir pris le temps d'écrire un commentaire. Nous sommes ravis d'apprendre que vous avez passé un merveilleux séjour parmi nous et que vous avez apprécié la vue magnifique depuis votre balcon. Nous avons été ravis que Matthew, Edward, Wilson et Djamalia se soient occupés de vos besoins pendant votre séjour de 8 nuits. Nous espérons vous accueillir de nouveau bientôt pour une autre expérience inoubliable.

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Reviewed 15 July 2024

The swimming pool and the spa are so nicely decorated, simple with tranquility, elegrant but not excessive. They know how to use the effect of lighting to help you relax in the swimming pool, and you feel like staying there for a bit longer. The fragrance in the spa is so relaxing also, so warming and inspiring. I just love it.

Room tip: There is a bit of noise from the room next door which used to be a connection room.
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Shirley T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 16 July 2024

Dear Q2792DAshirleyt,
Thank you for choosing to stay with us and for taking the time to leave a review. We are delighted to hear that you had a relaxing and enjoyable experience in our pool and spa. Our team works hard to create an atmosphere of tranquility and elegance, so we're glad to hear it was appreciated. We look forward to welcoming you back soon.
with my best regards,
Ulrike Kuechle Oguey
public relations manager

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