We were a few days in the hotel, but the stay was pleasant and confortable. Great location, near to the train station, which is important because all people move by train. Very kindness people in front desk and I want to highlight to service room in the night. The guy who served was very attentive and helpful. Finally We would return to this hotel without thinking.
Hello ALIANZA49,
I warmly thank you for your great review and comments.
We have taken note that you particularly appreciated the location and the friendliness of the team.
We look forward to welcoming you back while travelling to Lausanne.
Happy New Year 2023!
Kind regards
Joris Barbotin
Director
This is the 2nd time we stayed at the BW Mirabeau. A special thanks to Hamid for making our stay memorable. Not only did he helped us with our luggages and recommendation for restaurants, he went all the way out to help make our bed firmer, due to my wife lower back issues. It really helped my wife get better the next day. His personality, dedication and service, make this stay really special to us. He has really raised the bar to what genuine service is all about.
Dear Patrick A,
I warmly thank you for your great review and comments.
I will certainly pass on your congratulations to the person concerned.
We look forward to welcoming you back while travelling to Lausanne.
Kind regards
Joris Barbotin
Director
We stayed in the lakeview suite which offered incredible views of Lake Geneva. There was a separate living room and bedroom, and a large bathroom with a second toilet. Lots of great amenities and the buffet breakfast is a must. A 5 minute walk from the train station and it's situated between the old town and Ouchy so the location couldn't be better.
Hello Krista P,
I warmly thank you for your great review and comments.
We look forward to hosting you back in a near future.
Kind regards
Joris Barbotin
Director
I'm often cone to this place and all the time have one;y nice feeling and compliments to the staff. I like this place for comfort in the room, good food in the breakfast. A view through the window of my room was fantastic.
Dear ukrtramp,
I warmly thank you for your great comments and loyalty.
We toke good note that you particularly like the friendliness of the staff, the quality of the buffet breakfast and the comfort of your room.
We look forward to hosting you back in a near future.
Kind regards
Joris Barbotin
Director
We stayed at a family suite for 1 night in August. When we booked the hotel we had the impression that the breakfast was included in the room rate just like all Best Western hotels in US. Numerous websites (such as google map and guest reviews on TripAdvisor) stated that this hotel provided free breakfast. It turned out not to be true. We had a light breakfast there, when we checked out, we were told that breakfast was not included and were charged CHF25 per person for the breakfast. The breakfast was expensive - it contained mainly cold food and we ate very little. Should we know before hand that it was not included in the room rate we would have eaten somewhere else.
The hotel was also not handicapped friendly. To get to the lobby from the street, one must climb the stairs, there’s no other way around.
On the plus side, the room was nice and spacious.
Overall it was a somewhat disappointing stay due to the unpleasant surprise of extra charges at checking out.
Dear Jessie P,
Thank you for taking the time to post your comment.
I am sincerely sorry that your stay did not go as you expected.
I have been a manager at this hotel for 7 years and I can assure you that breakfast has never been complimentary. I would be grateful if you could tell me on which website you saw this information. It is true that since the beginning of 2021 you have the possibility to book either with or without breakfast.
You have indeed booked a family room for August 23 without breakfast. If this information was not reconfirmed to you at check-in, please accept my apologies.
We hope to see you again on your next visit to Lausanne.
Kind regards
Joris Barbotin
Director
