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HeinBloed
Lindenfels, Germany

Great location - but different to find the building - and later to find the car...

4.0 of 5 bubblesReviewed 15 Nov 2024
It was pretty challenging to get down the right street to the hotel and later to find the hotel from the parking lot. There was no signpost. But for the future, we will follow the burger... and the next day: where is the entrance to the parking? Typical Moxy —missing furniture. The good news is that they have lactose-free milk at breakfast.
Date of stay: September 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moxy Lausanne, Marketing at Moxy Lausanne City, responded to this review
Responded 21 Nov 2024
Dear HeinBloed,

Thank you so much for sharing your feedback with us! We're always looking for ways to improve, and your comments are incredibly valuable.

We're sorry to hear that finding the hotel and parking lot was a bit of a challenge. You're absolutely right, the parking area is public and signage can be tricky! We're looking into options to make it easier for our guests to find their way.

And about the "missing furniture" – we love our Moxy vibe, but we appreciate your honesty! We're all about creating a stylish and social space, and we're always working on striking that perfect balance.

We're so glad you enjoyed the lactose-free milk at breakfast! We try our best to cater to everyone's needs and preferences.

We hope that despite a few initial hiccups, you had a great time with us at Moxy. We truly appreciate your feedback and can't wait to welcome you back for another stay!

Warmly,

Mario
Captain & Crew
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (96)
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Reviewed 24 June 2024

When we first walked in here, we weren't sure what to make of it. Lots of young people wearing flip flops working on their laptops on substantial computer tables.

But the staff assured us all ages stayed here and we're glad we did. The staff was amazingly helpful with all our questions and in making suggestions of what to see. You also get coupons for a free drink per person per day.

Our room was on-par for what we have come to expect of a Marriott. We were using our free Marriott nights, so breakfast was not included. But there are numerous restaurants/bars just outside the door.

We particularly like the location - that I would describe loosely as a giant outdoor mall with bars, restaurant and stores spread around a rather giant plaza. They were all very interesting and the subway was just a 5-minute walk away (a subway transport pass is included in your hotel tax) and the Lausanne train station is only one subway stop away. Old town is right next door. So this hotel is right in the center of what you will probably want to explore!

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ultrarun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moxy Lausanne, Marketing at Moxy Lausanne City, responded to this reviewResponded 25 June 2024

Dear Ultrarun,

Thank you for taking the time to share your experience at Moxy Lausanne City! We are thrilled to hear that you enjoyed your stay, especially the helpfulness of our staff and the prime location. We're proud to offer a vibrant atmosphere that caters to all ages, from the young professional to the seasoned traveler.

We appreciate your kind words about our rooms meeting your expectations as a Marriott guest. We strive to provide a comfortable and relaxing stay for all our guests. And you're absolutely right about the convenience of our location – being in the heart of it all makes it easy to explore everything Lausanne has to offer!

Thanks again for choosing Moxy Lausanne City and for the wonderful review. We hope to welcome you back again soon!

Sincerely,

Mario A.
Crew Leader Ops & Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2024 via mobile

Nice Hotel, very good location, directly next to the town center, restaurants , Metro which is easy to to take from lausanne Gare,
They don’t provide Toiletries, however you can buy what you need from the reception.
The Lobby is casual, you can have your drink and play with board games provided there, card Games and different jeux de société. So it is q nice Hotel, Rooms are clean, no closets, no phone in room
However for a short stay it is a good Hotel

Room tip: Near Metro Station
Date of stay: March 2024
Trip type: Travelled with family
Thank RimaASM_2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moxy Lausanne, Marketing at Moxy Lausanne City, responded to this reviewResponded 2 April 2024

Dear RimaASM_2020,

Thank you immensely for your thoughtful review of your recent stay at Moxy Lausanne City. We're delighted to hear that you found our hotel to be conveniently located near the town center, restaurants, and metro, making it an ideal choice for exploring Lausanne.

We sincerely apologize for any inconvenience caused by the absence of toiletries in the rooms. While we do not provide them directly in the rooms, we do offer a selection for purchase at our reception to ensure that our guests have access to any essentials they may need during their stay.

We're glad to hear that you enjoyed our casual lobby atmosphere, complete with board games and card games for your enjoyment. It's wonderful to know that you found our rooms to be clean and comfortable, although we regret any disappointment regarding the lack of closets and phones. Please know that our team is available 24 hours a day to assist with any additional needs you may have, including providing extra hangers for your clothes.

Once again, thank you for choosing Moxy Lausanne City for your accommodation needs. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Warm regards,

Philippe
Captain & crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2024 via mobile

Nice hotel, clean, tidy and friendly staff. Good location for convenience as well, so it meets all expectations. You will be better off buying snacks and water from a local supermarket as the prices in the hotel lobby are quite expensive, but this is standard with every hotel so not a surprise

Date of stay: March 2023
Trip type: Travelled as a couple
Thank Panay L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moxy Lausanne, Marketing at Moxy Lausanne City, responded to this reviewResponded 17 February 2024

Dear Panay L,

Thank you for taking the time to share your feedback following your stay at Moxy Lausanne City. We're delighted to hear that you found our hotel to be nice, clean, and tidy, and that our staff were friendly and accommodating. It's wonderful to know that we met your expectations and that you found our location convenient for your needs.

We appreciate your tip regarding purchasing snacks and water from a local supermarket. While we aim to provide convenience for our guests, we understand that some items may be more affordable elsewhere.

Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Moxy Lausanne City in the future.

Best regards,

Philippe
Captain & Crew

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Reviewed 24 October 2023

We.stayed three nights at the Moxy Lausanne! It is a very comfortable, unpretentious, fun, hotel in the Flon district of Lausanne. The rooms are very small, but the prices are comparatively reasonable. The common spaces are great, and their breakfast buffet well priced and of very high quality. The staff were accommodating, friendly, generally interested in us as people and their guests. They did a super job of making us feel welcomed and valued! Hospitality at its best!

The bar serves also as the front desk, and is centrally placed in the commons area. Super efficient and friendly check-in. Welcome drink even! We also tried some of their cocktails, and they were all excellent.

Flon is a former industrial zone of Lausanne that has been converted to an entertainment district with a large variety of restaurants, clubs, cafes, sidewalk cafes and much more. The nightlife is excellent!

Room tip: If you like to sleep with an open window, request a room that does not face the plaza in front of the hotel. Revellers! :-)
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Service
Thank carlborch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moxy Lausanne, Marketing at Moxy Lausanne City, responded to this reviewResponded 24 October 2023

Dear carlborch,

Thank you for taking the time to share your wonderful feedback about your three-night stay at Moxy Lausanne City. We are delighted to hear about your experience and greatly appreciate your detailed comments.

We're thrilled to know that you found our hotel to be comfortable, unpretentious, and fun. We take pride in providing a relaxed and enjoyable atmosphere for our guests. While our rooms are indeed cozy, we're pleased that you found our pricing reasonable and that you enjoyed the common spaces.

Your kind words about our breakfast buffet and the quality of our food offerings are truly appreciated. Providing value for your money is one of our top priorities. We're glad to hear that our staff made you feel welcomed and valued, and your comments regarding their friendliness and genuine interest in our guests are heartwarming.

The mention of our bar serving as the front desk is a proof to our unique and efficient approach to guest services. It's wonderful that you had a smooth check-in experience and even received a welcome drink. We're also delighted that you enjoyed our cocktail offerings.

Your description of the Flon district and its transformation into an entertainment hub is spot on. It's an exciting and vibrant area, and we're thrilled that you enjoyed the nightlife and the variety of dining options available.

Once again, thank you for your kind words and for choosing Moxy Lausanne City. We look forward to the possibility of hosting you again and providing you with another exceptional stay.

Warm regards,

Philippe
Captain & Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2023 via mobile

Although this hotel but quite new. It’s one of Marriott International hotels brand. Location is convenient, near by the mall, restaurants and bars. Staff are very friendly and helpful. Me and friends stay for 2 nights, we like this place. By the way parking is really limited.

Room tip: As it is mid-range hotel, so please bring your own amenities and slipper.
Date of stay: October 2023
Trip type: Travelled with friends
Thank Nok_Chanokporn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moxy Lausanne, Marketing at Moxy Lausanne City, responded to this reviewResponded 23 October 2023

Dear Nok_Chanokporn,


Thank you for choosing Moxy Lausanne City for your recent stay and for sharing your feedback. We're glad to hear that you and your friends enjoyed your two-night stay and found our location convenient, with nearby shopping, restaurants, and bars. Your kind words about our friendly and helpful crew are much appreciated.

Regarding your comment about limited parking, we'd like to inform you that there is a parking facility called "Centre Flon" in close proximity to the hotel, which offers around 900 parking spaces. This could be a suitable option for future visits.

We truly value your feedback, and we hope to have the pleasure of hosting you again in the future. If there are any other aspects of your stay you'd like to discuss or if you have any further suggestions, please don't hesitate to reach out.

Warm regards,

Philippe
Captain & Crew

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