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“Unique and warm hotel”

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Chalet Hotel Schoenegg
Ranked #10 of 110 Hotels in Zermatt
Certificate of Excellence
Jakarta, Indonesia
Level 5 Contributor
89 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Unique and warm hotel”
Reviewed 26 December 2011

We enjoyed our stay for one night during our Europe trip...we arrived late around 9 pm and the pick up is on time...everything is taken care of smoothly. They have even extended the restaurant so that we could have our dinner and we were so grateful as that was our only decent meal that day after spending long hours on train.

The room is small but comfortable and it has breathtaking view and the picture that I took there is the best from all of my Europe tour...simply magical especially if you wake up very early morning, it was just so so beautiful...

The restaurant has very warm and personal decoration and that was one of the main reason that I chose this hotel and I love the delicious food and it has such a lot of option for breakfast and they are always very helpful on whether you need anything else or not...

I didnot have time to check out the spa but am sure that it is fantastic too...just too bad that I couldnot make it...maybe they can extend the spa opening hour to later at night...just a thought...

I would definitely recommend this to anyone that is visiting Zermatt and would go back there again if I visit Zermatt again...

Room Tip: room with Matterhorn view
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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488 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
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  • French first
  • German first
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English first
Crowborough, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 September 2011

My husband and I stayed for 10 nights in September. We were met at the station and taken right through the tunnel into the hotel. It was only a short walk from the hotel to the town with its apparently free elctric buses. Our room and bathroom were quiet and squeeky clean.Towels were changed twice a day if you wished but the service was discreet. The breakfast buffet was more than we could eat and the dinners were all the entertainment we needed in the evenings. Nouvelle cuisine was a new experience. It was always efficiently served and the waiting staff are the best I have met anywhere, never seeming to be rushed. The hotel manager chatted briefly at each table every evening [in a variety of languages].
As we were half board we did not notice the cost of the dinners, but found that eating lunch out was very expensive. We had read in other reviews that this hotel charged quite a lot for a carafe of tap water, which we drank every evening, so we expected to be charged for this when we checked out. In fact there is no charge at all. The hotel is impossible to fault. If I must find a criticism it would be that the duvets were too warm. But that is a matter of individual taste. Our stay was an excellent experience that I would not hesitate to recommend.

Room Tip: Ask for a Matterhorn view room. The second floor is perfect as you are on the same level as the fitn...
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kodakid45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schonegg, Manager at Chalet Hotel Schoenegg, responded to this review, 6 October 2011
Dear Sir, dear Madam,

Thank you very much for your kind review in TripAdvisor. It is always a pleasure for us to hear, that our guests enjoyed their holidays in the Schönegg.

For our team and for us, it’s a big motivation and we know that we can go on and try to keep our standard or even better –– improve it.

Just a small remark: Please feel free to ask the housekeeping staff for blankets and sheets instead of a duvet.

We are looking forward to welcome you again in Zermatt

Yours sincerely

Marie-José Metry-Julen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 4 Contributor
44 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 4 September 2011

Brill hotel taxi waiting at station for us to take us up to hotel, staff very helpful ,we stayed bed and breakfast and breakfast was very good hubby enjoyed the bacon and eggs,views from the terrace and our balcony was great.all in all excellent would love to go back for 5 days as we were only there for 3 days not enough time for what we wanted 2 do.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank margaret186394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schonegg, Gérant at Chalet Hotel Schoenegg, responded to this review, 6 September 2011
Dear margaret186394

We thank you very much for your nice response! We always try to do our best to make our guests happy! Our collaborators extremely appreciate good comments on TripAdvisor. These comments keep our team motivated and ensure that they will not decrease the quality of service!

Best regards from sunny Zermatt

Marie-José Metry-Julen
Owner Chalet Hotel Schönegg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, England
Level 2 Contributor
2 reviews
Reviewed 2 August 2011

Stayed at the Schonegg from 23rd to 30th July 2011 (second visit). Unlike the last visit we had our grand children with us. Both rooms (in the main building fifth floor) had a fantastic view of the Matterhorn that delighted the kids (13 and 10). Breakfast buffet excellent. Dinner each night was excellent for us (the adults). The kids were less enthusiastic but gave each of the five courses a go or opted for the alternatives to the fixed menu. All the staff were pleasant and helpful and made us feel at home. We will certainly return, as this lovely hotel is a great base to explore the mountains on the numerous forms of transport and the wide range of walking paths. Just one final note, the help from the Ingham's rep was first class and saved us a considerable amount of money purchasing passes etc. If you are taking grand children ask about 'Grandparent Passes' currently costing 30CHF each but allowing the kids to travel for free on every form of transport (including lake steamers, cable cars and mountain railways).

Room Tip: Ask for a Matterhorn view
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
Thank fanof1895
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford
Level 5 Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 July 2011

Stayed here for two nights in the new wing. Junior suite was quite wonderfully designed and luxurious. On opening the curtains in the morning we were greeted with a spectacular vista of the Matterhorn. Pick up from the station was quick and the underground tunnel ride to the hotel elevator was a plus!
Only disappointment was dinner in the hotel which we felt was overpriced and not very interesting. Breakfasts were good though. Second day had dinner in town and found the experience much cheaper and better.

Room Tip: Ask for view of Matterhorn
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank PipsOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chalet Hotel Schoenegg

Property: Chalet Hotel Schoenegg
Address: Riedweg 35, Zermatt 3920, Switzerland (Formerly Grand Hotel Schoenegg)
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Wheelchair access
Hotel Style:
#6 Ski-In / Ski-Out Hotel in Zermatt
#7 Luxury Hotel in Zermatt
#8 Spa Hotel in Zermatt
#9 Romantic Hotel in Zermatt
#19 Family Hotel in Zermatt
Price range (per night): $283 - $594
Hotel Class:4.5 star — Chalet Hotel Schoenegg 4.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Grand Hotel Zermatt

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