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Reviews (549)
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Reviewed 17 August 2017

We stayed one night with perfect August weather on the day of arrival. Staff was very attentive, helpful and smiling, especially the young men in the reception. Our large and comfortable room had a balcony with view of Matterhorn. Everything functioned well. At arrival to Zermatt our luggage was picked up at the train station and placed in our room, while we continued to the top of Gornergrat. Dinner and breakfast was great. Overall a very nice experience.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ester G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this reviewResponded 19 August 2017

Dear TripAdvisor Member

Thank you for your charming review on TripAdvisor.

It is always lovely to read about the experiences of our guests, and the pleasure for us of creating such a special experience is invariably undiluted. You are most welcome and We very much hope to welcome you back to the Mont Cervin Palace in the near future.

Your comments shall be passed on to the team

Warm regards
Simone & André Seiler
Hosts / Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017

The Mont Cervin is a Zermatt institution, as can be seen from the old pictures when the hotel looks like the only hotel in town. And like Zermatt today it has grown, and offers high quality at a high price. Everything in Switzerland is pricey due to the strength of the Swiss franc, so this is not unique for the Mont Cervin. Zermatt is a tourist trap, but for a reason. It IS beautiful, and well worth a visit. We were very lucky and were upgraded to a junior suite, which was fantastic. Spacious, modern, lots of well organised storage space, fantastic bath, balcony - just a wonderful place to call home for a few days. We didn't see the Matterhorn from our room, but we saw the iconic mountain from all angles all our days as we went for day trips walking in the mountains around Zermatt. One of the better gyms (not top of the line, but large and quite well equipped) and a large pool. The system where we could eat in a lot of the restaurants around Zermatt and have it billed to our room, was great. You cannot go wrong by staying at the Cervin.

Room Tip: The higher the better, to be sure you look over the rooftops.
  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank J.P.Hernes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, General Manager at Hotel Mont Cervin Palace, responded to this reviewResponded 8 August 2017

Dear TripAdvisor Member

Thank you very much for your kind and positive comments, we are so pleased to hear that you had an enjoyable stay and that you found our accommodation to be of high standards.

Your feedback is of great importance to us, and we are always pleased to hear that our guests were impressed with the service, the food, as well as the quality of the hotel facilities.We are delighted to pass this on to all colleagues, as we all strive to make our guests’ stay as special as yours.

We hope to have the opportunity to welcoming you back on a future occasion.

Yours sincerely,
Simone & André Seiler
Hosts / Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017 via mobile

This hotel is beautiful as you enter into it. The outside has seating areas for a drink durning the day and after hours, they have a singer and a piano player.

We had booked a suite and it was outstanding and we had a view of the Matterhorn. You will not be disappointed if you book here because it is in the heart of the village.

They picked us up from the station by horse and carriage that was very cute!!!

We needed an iron and an iron board for our room but they refused - they said it was for security reasons which was absolutely absurd !!! I don't understand how they cannot trust their guests with an iron - then we got Billed 15 Swiss francs per item. The ironing was bought 20min late to our room and we were running late to dinner as a result - I must say that having complained about the lateness of the ironing being delivered to our room, they apologized and also took it off the bill. So they were good about it. I would suggest that if anyone from the hotel bothers to read this, they should look at providing an iron for their guests. Don't treat your guests as thought they don't have a sense of responsibility to make sure that they switch the iron off - or it is money making venture for the hotel?

Stayed: July 2017, travelled as a couple
Thank KAZZAAUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2017

I have been here a couple of times and it continues to set the benchmark. It is high end, but unpretentious, classic, and the staff are great.

It is not cheap, but it is excellent, and the concierge service will really help you get the best out of Zermatt.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank PaulBMarlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this reviewResponded 25 July 2017

Dear TripAdvisor Member

Excellent to read your fantastic feedback and comments on your recent experience at the Mont Cervin Palace.

We are all delighted to know that you have returned to our hotel a couple of times and that you found the hotel facilities and the service to your satisfaction.

We very much wish to have the opportunity to welcome you back to the Mont Cervin Palace and to continue to exceed your expectations.

Simone & André Seiler
Management / Hosts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2017 via mobile

We stayed in a suite facing the Matterhorn. The view from our room was breathtaking. The room was spacious. The staff here are great. The Concierge was amazing and all his recommendations we loved. Take your hiking shoes and come prepare to hike and take in the amazing views. The hotel is in the center of town and very convenient to everything.

Stayed: July 2017, travelled with family
Thank Niloufar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this reviewResponded 25 July 2017

Dear TripAdvisor Member

Thank you ever so much for your wonderful review, your very kind words for the team and your recommendations.

We are thrilled to know that you had a very comfortable stay and that you all were well taken care of by the team members.

We look forward to your return

Best regards

Simone & André Seiler
Management / Hosts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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