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“Truly five star”

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Hotel Mont Cervin Palace
Ranked #12 of 111 Hotels in Zermatt
Certificate of Excellence
Reviewed 4 weeks ago via mobile

This is a really high quality hotel, with a great location (our room had a view of the Matterhorn - see picture), helpful and knowledgeable staff, and very well-appointed guest rooms. We ate at two of the restaurants attached to the hotel (the Grill and Myoko) and the Grill was excellent; Myoko was ok but not quite to the same high standard. The concierge was very helpful in guiding us through the activities (and reassured us about the forecast when we embarked on an early morning trip to the Matterhorn and all we could see was cloud - when we got to the top, it was stunning). If you do stay, look out for the branded horse and carriage which will take you on the short ride from the station.

Stayed: August 2017, travelled as a couple
Thank Benfar6531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this reviewResponded 4 weeks ago

Dear TripAdvisor Member

Many thanks indeed for your lovely comments and your recommendation following your recent stay at the Mont Cervin Palace.

We are delighted to hear that you enjoyed your experience with us so much including the service you received, the room you stayed in and your experience in our restaurants.

Hoping to welcome you back to Zermatt very soon for another truly memorable stay.

Thank you for choosing to stay with us.

Simone & André Seiler
Management / Hosts

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Reviews (489)
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5 - 9 of 489 reviews

Reviewed 5 weeks ago

We stayed one night with perfect August weather on the day of arrival. Staff was very attentive, helpful and smiling, especially the young men in the reception. Our large and comfortable room had a balcony with view of Matterhorn. Everything functioned well. At arrival to Zermatt our luggage was picked up at the train station and placed in our room, while we continued to the top of Gornergrat. Dinner and breakfast was great. Overall a very nice experience.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ester G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this reviewResponded 4 weeks ago

Dear TripAdvisor Member

Thank you for your charming review on TripAdvisor.

It is always lovely to read about the experiences of our guests, and the pleasure for us of creating such a special experience is invariably undiluted. You are most welcome and We very much hope to welcome you back to the Mont Cervin Palace in the near future.

Your comments shall be passed on to the team

Warm regards
Simone & André Seiler
Hosts / Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017

The Mont Cervin is a Zermatt institution, as can be seen from the old pictures when the hotel looks like the only hotel in town. And like Zermatt today it has grown, and offers high quality at a high price. Everything in Switzerland is pricey due to the strength of the Swiss franc, so this is not unique for the Mont Cervin. Zermatt is a tourist trap, but for a reason. It IS beautiful, and well worth a visit. We were very lucky and were upgraded to a junior suite, which was fantastic. Spacious, modern, lots of well organised storage space, fantastic bath, balcony - just a wonderful place to call home for a few days. We didn't see the Matterhorn from our room, but we saw the iconic mountain from all angles all our days as we went for day trips walking in the mountains around Zermatt. One of the better gyms (not top of the line, but large and quite well equipped) and a large pool. The system where we could eat in a lot of the restaurants around Zermatt and have it billed to our room, was great. You cannot go wrong by staying at the Cervin.

Room Tip: The higher the better, to be sure you look over the rooftops.
  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank J.P.Hernes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, General Manager at Hotel Mont Cervin Palace, responded to this reviewResponded 8 August 2017

Dear TripAdvisor Member

Thank you very much for your kind and positive comments, we are so pleased to hear that you had an enjoyable stay and that you found our accommodation to be of high standards.

Your feedback is of great importance to us, and we are always pleased to hear that our guests were impressed with the service, the food, as well as the quality of the hotel facilities.We are delighted to pass this on to all colleagues, as we all strive to make our guests’ stay as special as yours.

We hope to have the opportunity to welcoming you back on a future occasion.

Yours sincerely,
Simone & André Seiler
Hosts / Management

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Reviewed 25 July 2017 via mobile

This hotel is beautiful as you enter into it. The outside has seating areas for a drink durning the day and after hours, they have a singer and a piano player.

We had booked a suite and it was outstanding and we had a view of the Matterhorn. You will not be disappointed if you book here because it is in the heart of the village.

They picked us up from the station by horse and carriage that was very cute!!!

We needed an iron and an iron board for our room but they refused - they said it was for security reasons which was absolutely absurd !!! I don't understand how they cannot trust their guests with an iron - then we got Billed 15 Swiss francs per item. The ironing was bought 20min late to our room and we were running late to dinner as a result - I must say that having complained about the lateness of the ironing being delivered to our room, they apologized and also took it off the bill. So they were good about it. I would suggest that if anyone from the hotel bothers to read this, they should look at providing an iron for their guests. Don't treat your guests as thought they don't have a sense of responsibility to make sure that they switch the iron off - or it is money making venture for the hotel?

Stayed: July 2017, travelled as a couple
Thank KAZZAAUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2017

I have been here a couple of times and it continues to set the benchmark. It is high end, but unpretentious, classic, and the staff are great.

It is not cheap, but it is excellent, and the concierge service will really help you get the best out of Zermatt.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank PaulBMarlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this reviewResponded 25 July 2017

Dear TripAdvisor Member

Excellent to read your fantastic feedback and comments on your recent experience at the Mont Cervin Palace.

We are all delighted to know that you have returned to our hotel a couple of times and that you found the hotel facilities and the service to your satisfaction.

We very much wish to have the opportunity to welcome you back to the Mont Cervin Palace and to continue to exceed your expectations.

Simone & André Seiler
Management / Hosts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mont Cervin Palace

Address: Bahnhofstrasse 31, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Zermatt
#7 Romantic Hotel in Zermatt
#8 Luxury Hotel in Zermatt
#10 Spa Hotel in Zermatt
#26 Family Hotel in Zermatt
Price Range: $446 - $1,062 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Mont Cervin Palace 5*
Number of rooms: 150
Official Description (provided by the hotel):
International Hotel in six-story traditionally Swiss building located in village center. ... more   less 
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Also Known As:
Mont Cervin Palace Zermatt
Mont Cervin Palace Hotel

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