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Hotel Mont Cervin Palace
Ranked #18 of 110 Hotels in Zermatt
Certificate of Excellence
Reviewed 9 April 2017

Grand luxury. Swiss precision and cleanliness in everything. The ski room is amazing as is the service. The pool and spa areas are perfect. The pool is half inside and half outside despite the location of the hotel which is smack in the centre of town. The restaurant and grill are in line with the high standards of the hotel . The cellar is of top quality with a great choice of excellent wines and includes also some top of the line bottles. Expensive but worth every penny. Ask to be picked up by the stage coach at the station.

Room Tip: With a view of the Matterhorn
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  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank giorgioc63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this reviewResponded 11 April 2017

Dear TripAdvisor Member

Thank you for taking the time to share your recent stay with us at the Mont Cervin Palace.

We are very pleased to see that you had a fantastic stay; in particular we are thrilled to read your comments about our location, room, pool, ski room and the choice of our wines.

We will be sure to share your brilliant feedback with all the team, it was a pleasure to have you here with us and we look forward to your return

Simone & André Seiler
Management / Hosts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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25 - 29 of 494 reviews

Reviewed 5 April 2017 via mobile

Excellent hotel in the heart of Zermatt! Arrived late on Saturday and picked up by free hotel transfer service! Staff very friendly and helpful on arrival. Booked two adjoining Alpine Classic Suites for a family of 5, lots of room, with separate living and sleeping areas. Beds and pillows wonderful. Received fresh fruit and chocolate on arriving with two bottles of water. Breakfast is ample and staff serving you very friendly. Breakfast served from 07h30 to 10h30. Concierge service must be used as they go out of their way and have many wonderful tips! They will make all your dinner reservations if you ask! Basically will arrange anything you ask. We were surprised by being in Zermatt in the opening week of Zermatt Unplugged, now in its 10th year and recommend anyone to attend the "Village" even if just for the atmosphere! Back to the hotel! Although a five star establishment they are more than prepared for a skiing holiday. The ski room is well thought out and works like a charm, right next to a ski shop where you can hire EVERYTHING you require. The lockers have dryers built in and makes preparing for your day out on the slopes a charm. The hotel has an excellent pool and spa area! Do not neglect to use! Play area with table tennis, pool table and foozball is situated right next to the indoor pool. I will recommend Mont Cervin Palace to anyone and everyone! A really unforgettable stay! I have another 3 nights here and will be sad to leave!

Stayed: April 2017, travelled with family
Thank Satravellar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this reviewResponded 11 April 2017

Dear TripAdvisor Member

Thank you for posting a fabulous five star review of your stay at the Mont Cervin Palace.

We are delighted that you enjoy staying with us and love our beautifully appointed spacious rooms, the concierge services and our unique ski room. There is nowhere more relaxing than a day in our spa. The Zermatt Unplugged Festival offers a week of special events and concerts in addition.

We very much appreciate your lovely comments and feedback, and hope that we will have the pleasure of offering you a warm welcome as a returning guest to stay with us again at the hotel very soon.

Thank you for choosing to stay with us.

Simone & André Seiler
Management / Hosts

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Reviewed 26 March 2017 via mobile

Our stay at Mont Cervin Palace was lovely. The sight of the hotel's horse drawn carriage dashing through the streets is reminiscent of something from the past. It is generally available before 5pm for guests arriving from the train station with luggage and from 11pm for checkouts. They also have shuttles to bring guests to and from the station. We look forward to bringing the kids on our next visit, as the Palace has an impressive childrens room and swimming pool for kids.

Stayed: March 2017, travelled as a couple
Thank MauriceRogers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this reviewResponded 31 March 2017

Dear TripAdvisor Member

Thank you for your glowing review of the Mont Cervin Palace.

We are thrilled to read of what a marvellous stay you had and hope the fond memories you took away with you shall bring you back on a future visit with your children.

With kind regards,

Simone & André Seiler
Management / Hosts

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Reviewed 19 March 2017 via mobile

Zermatt really is a beautiful place, especially with a fresh fall of snow that we experienced whilst staying there. The hotel is in a perfect location, within walking distance of the centre and train station. It has an inter connected ski hire shop plus boot room, that even has its own coffee and afternoon tea refreshments. The spa here is outstanding with a stunning in and outdoor pool.
The room ( suite ) we had looked out over the Matterhorn, just the most stunning view. The staff were outstanding at this hotel, it has a quaint Swiss feel but delivers at every level. You will not be disappointed staying here.

Stayed: March 2017, travelled on business
Thank Tim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this reviewResponded 21 March 2017

Dear TripAdvisor Member

Thank you so very much for taking the time to review the Mont Cervin Palace on TripAdvisor.

We are absolutely thrilled to read of what an enjoyable and memorable stay you had with us. It was a great pleasure to have you staying here and we hope this won’t be your last visit.

It is of enormous value to us to receive these reviews, and always lovely to read of how people feel when they stay here.

Thank you for choosing to stay with us. We very much look forward to welcoming you back on a future occasion

Warm regards

Simone & André Seiler
Management / Hosts

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Reviewed 15 March 2017

Fantastic bedrooms, excellent service, first class boot room and ski service, wonderful staff, great breakfast, good evening bar ambience, but, there is something missing in the whole package. Maybe it is a lack of general atmosphere, maybe just the impact of being an exceptionally well run 5 star hotel, but we felt a little "flat" whilst staying here

Room Tip: Suites are fantastic - but not cheap!
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  • Stayed: March 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this reviewResponded 16 March 2017

Dear TripAdvisor Member

It was a pleasure to welcome you to the Mont Cervin Palace in Zermatt, and we can't thank you enough for your kind review.

It makes us happy to learn that you were impressed with many aspects of our property and by the level of service our team provided but we are very sorry to learn that your stay lacked something.

We hope you’ll allow us another chance to impress you during a future stay.

Warm regards

Simone & André Seiler
Management / Hosts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mont Cervin Palace

Address: Bahnhofstrasse 31, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Zermatt
#7 Romantic Hotel in Zermatt
#13 Luxury Hotel in Zermatt
#16 Spa Hotel in Zermatt
#26 Family Hotel in Zermatt
Price Range: $579 - $1,821 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Mont Cervin Palace 5*
Number of rooms: 150
Official Description (provided by the hotel):
International Hotel in six-story traditionally Swiss building located in village center. ... more   less 
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Also Known As:
Mont Cervin Palace Zermatt
Mont Cervin Palace Hotel

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