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Shaheer F
Cairo

Beautiful weekend stay

Review of Hotel Holiday
5.0 of 5 bubblesReviewed 11 Apr 2024via mobile
very close to the train station , ski bus and the town center and walking distance to all slopes but there s a small uphill walk to the hotel. We were 4 big adults in a family room for 2 nights, the wooden room was very cosy, neat, clean , comfortable beddings, enough space for our clothes, bathroom was of good size, the balcony has a nice mountainous view . The Shuttle bus was 5 CHF /person , same taxi rate. The staff were helpful, plenty of space to leave luggage before and after checking in. The breakfast was good, good selection of charcuteries, cheeses, pastries, fruits , bread and hot drinks. the waitress was particularly nice and smily . Strongly recommended
Date of stay: April 2024
Room Tip: higher floor better views. Shuttle not free as some says
Trip type: Travelled with family
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Olivier Joray, Sonstige at Hotel Holiday, responded to this review
Responded 15 Apr 2024
Dear guest,
Thank you very much for your excellent comment.
Wer are glad to know that you and your family enjoyed your stay in the hotel Holiday and especially that the staff was helpul and friendly during your entire stay.
We look forward to welcoming you again.
Kind regards,
Olivier Joray, hotel manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 March 2024

The staff was very rude and unhelpful (except for the waitress at breakfast she was so kind.)

They constantly seemed bothered by questions, and were often not at the front desk during the day most days we were here. At night, no one staffed the desk, and the hotel leaves keys unattended at the desk with guest names on them for pick up. As a female, this made me uneasy and seems like a safety concern.

My last day there was a snow storm most of the town was shut down. But the staff wasn’t even at the desk to help get water/tea from the bar that is supposed to be open 8-16:00.

They say they have a shuttle for guest but the first day they weren’t will to pick me up just before 14:00 since they stopped at 14:00, and going back my last day they were shuttling guest for the snow. They acted bothered when I asked them to assist me with booking a tax to the train station.

rooms were OK but very small. Wouldn’t recommend staying here largely due to how unhelpful the staff was. You can find similar rates for much better service.

Room tip: Many of the amenties listed don’t actually get offered. Look elsewhere
Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Katelyn H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olivier Joray, Sonstige at Hotel Holiday, responded to this reviewResponded 26 March 2024

Dear guest,

Thank you for your comment.

Do you really stay at the HOTEL HOLIDAY in Zermatt?
Because our bar is open from 8am to 22pm daily and the transfer shuttle from 8am to 6pm daily.
For sure we can serve you a tea during the day or bring you to the station.

Our staff is usually very friendly. It could happen that the reception is not occupied but we always leaves a board with the direct phone line if the staff is taking the lunch break.

We are really sorry that you didn't live the experience you expected.

Kind regards,

Olivier Joray, hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2023 via mobile

Comfortable family hotel with good buffet breakfast. Staff is very friendly. Hotel is made of solid wood, with heated room. On arrival at the train station, we were picked up by a ‘van’ free of charge. Worth booking direct with the hotel instead of via booking.com or other booking platform.

Room tip: A bit of walk up hill from the village. Might not suit someone with walking issue.
Date of stay: December 2023
Trip type: Travelled with family
Thank Jazzynz13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olivier Joray, Sonstige at Hotel Holiday, responded to this reviewResponded 8 February 2024

Dear guest,

Thank you for your positive comment and for having booked directly with us and enjoying the free shuttle.
Kind regards,
We look forward to welcoming you again in the hotel Holiday.
Olivier Joray, hotel mananger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2023

After multiple times yes & no on Zermatt (had single day to spare & were struggling to fit in the itinerary), we decided to finally book our stay here. This was such a lovey find. TA had decent reviews & one of the reasons we booked this was free pick & drop from train station since we had large bags.

Booking was smooth. Property is located in a quiet & lovely location away from train & market buzz. Short & beautiful walk to everywhere. Rooms were adequate, not too small or big. With extra bed it may seem a bit compact but it was fine. Balcony was lovely views. Some rooms have Matterhorn view. Unfortunately (actually fortunately) it rained that day so couldn't view Matterhorn from the balcony. But Zermatt is so so beautiful in rains. Zermatt is magical beautiful even if you can't see Matterhorn. We had such a lovely time walking around the town & loved the idyllic setup of this hotel. River next door & peaceful scenic location.

Lift yes. Fans no. TV yes. Beds & bathroom comfortable. Nice breakfast, lovey spread, nice breakfast room. Think they had meal service had seen posters in lift. Reception was efficient & friendly. It was also slightly lower rates that other properties around. A really nice find.

Highly recommend Zermatt. Hotel holiday for a lovely holiday. .

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank willseedworld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olivier Joray, Sonstige at Hotel Holiday, responded to this reviewResponded 19 August 2023

Dear Sir or Madam,
Thank you very much for your detailed and perfect review.
We are sure it will help other potential clients to get a good
overview how a stay at Hotel Holiday here in Zermatt could
be like. Of course all your positive words are balm for our soules.
In this case we wish you all the best and send you greetings to
beautiful India.
Kindest regards,
Hotel Holiday

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2023 via mobile

We, family of 3 adults from India stayed in this hotel (room #403) for 2 nights.
Our purpose was to visit Matterhorn and Gornergrat.
Room size was ok and clean.
The bathroom was quite large.
The breakfast was a standard breakfast with all necessary food available.
We had dinner at the Hôtel restaurant one night. The portions were good and we took two portions and shared among three of us. The taste was very good and fresh.
The front desk man was very helpful and explained us about the basic tourist spots of Zermatt with connections.

Room tip: The road stretch ( about 600m) from station to hotel is very steep at places. Suggested to take a taxi or ask hotel to send one.
Date of stay: August 2023
Trip type: Travelled with family
Thank Atindra B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olivier Joray, Sonstige at Hotel Holiday, responded to this reviewResponded 19 August 2023

Dear Atindra,
It was a big pleasure to welcome you and your family here at Hotel Holiday in Zermatt.
Thank you very much for your very good feedback: It's a great pleasure for us that you
liked our food and that you found everything is very clean. We always give our best to
give our guests the biggest satisfaction for their stay with us as possible.
It would be a big pleasure to welcome you again.
Kind regards,
Hotel Holiday

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2023

This hotel is absolutely amazing. The staff members were excellent, and the half-board option was incredibly convenient for our week-long skiing trip. Both the reception staff and the manager were exceptionally friendly and helpful whenever we needed assistance. Despite our room being located near the reception area, we didn't experience any issues with noise. We truly enjoyed our stay at this hotel. It was absolutely fantastic.

Room tip: The half-board is really convenient. The dinner is really good.
Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Wilhelm H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olivier Joray, Sonstige at Hotel Holiday, responded to this reviewResponded 14 July 2023

Dear Wilhelm,
Thank you very much for your perfect feedback.
All the nice words concerning our hotel and our staff are really kind of you.
It would be a great pleasure to welcome you again.
Kind regards,
Hotel Holiday

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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