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Niko1214
California

Incredible resort with amazing customer service!

5.0 of 5 bubblesReviewed 28 Mar 2024via mobile
A truly outstanding resort with spectacular views of the Matterhorn. From the amazing service to the sumptuous food to the cozy comfortable rooms, this place a second to none. Also an unbelievably convenient ski-in hotel at the end of the day. Highly highly recommend!

And to top it off…they have these great pens that I have used at work the past several months that ultimately ran out of ink. When I asked the hotel who made the pens they sent me 10 more pens on their dime. Now THAT is customer service!
Date of stay: April 2023
Room Tip: Recommend storing your skis at the hotel
Trip type: Travelled with family
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CERVO Mountain Resort, Sonstige at CERVO Mountain Resort, responded to this review
Responded 2 Apr 2024
Dear Niko1214,

Thank you so much for taking the time to write such a fantastic review of CERVO Mountain Resort.

We're thrilled beyond thrilled that you had an incredible experience with us, enjoying the breathtaking Matterhorn views to the cozy comfort of your room. Providing exceptional customer service is really our pleasure, and we're so glad our team was able to exceed your expectations, both during your stay and even after. Your description of our ski-in convenience, sumptuous food, and excellent service really mean so much to us. And of course, we absolutely love knowing that our pens became a cherished memento of your visit. We put a lot of thought into those details, knowing that the smallest things can mean so much to some of our guests.

We strive to be a place where guests can celebrate, explore, and truly connect with the magic of the mountains. All in all, we're so happy you found that here, and we can't wait to welcome you back soon - also to acquire a few new perfect pens.

See you soon at CERVO!

Best regards from Zermatt,

Benjamin Dietsche
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 26 January 2024

On my regular photography trips to the Alps, I've experienced many resorts, but this one truly stands out for its inviting blend of luxury and comfort.

The heated pool is amazing, providing a peaceful retreat with breathtaking alpine scenery. It's the perfect spot to relax and rejuvenate after a day's adventure.

Restaurant Bazaar serves a delightful breakfast that's both delicious and unpretentious, which suits Cervo perfectly.

What I especially appreciate about this resort is its harmonious balance of elegance and ease. The staff are genuinely warm and helpful, the rooms offer cozy comfort, and the spa experience is soothing and too over done. Everything feels authentic.

*Though my stay was a collaboration, my fondness for this resort is sincere. I heartily recommend it to anyone looking for a charming and relaxed alpine experience.

Xavier William.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank xavierwilliamd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CERVO Mountain Resort, Sonstige at CERVO Mountain Resort, responded to this reviewResponded 28 January 2024

Dear xavierwilliamd,

Thank you so much for taking the time to share your incredible experience at CERVO Mountain Resort!

We're delighted to hear that you found our blend of luxury and comfort inviting, and we're thrilled that you enjoyed the amazing heated pool with its breathtaking alpine scenery.

Likewise, it's wonderful to know that our delicious breakfast met your expectations.

Furthermore, we really appreciate your kind words about the harmonious balance of elegance and ease that we aim to provide. Your recognition of our warm and helpful staff, cosy rooms, and authentic spa experience means a lot to us.

We're honoured to have been part of your photography trips to the Alps, and we genuinely thank you for your sincere recommendation. We look forward to welcoming you back for more charming and relaxed alpine experiences in the future.

See you soon at CERVO!

Best regards from Zermatt,

Benjamin Dietsche
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2024

I had a “Swiss Pine Wood Experience”-Massage today. I have never felt so comfortable and relaxed after a treatment like this. The Cervo is a place to feel home and not just for a visit. I can recommend to book a treatment if you want to do yourself a favor!

Date of stay: January 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank anjarieder27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CERVO Mountain Resort, Sonstige at CERVO Mountain Resort, responded to this reviewResponded 25 January 2024

Dear Anja Rieder,

Thank you for taking the time to share your experience of our spa here at CERVO Mountain Resort.

It's absolutely wonderful to hear that you found your spa day to be a desirable and supremely comfortable experience, leaving you feeling relaxed and at home. Indeed, the distinct Alpine air along with our array of soothing treatments is designed to leave you feeling entirely at ease, and we're so glad that seems to have been true in your case. Creating a sense of home is at the heart of our hospitality too, and we are thrilled to have achieved this during your visit.

Your recommendation to book a treatment is greatly appreciated, and we look forward to welcoming you back to indulge in more moments of relaxation and rejuvenation. Alternatively, we'd love to have you join us at one of our restaurants or book a stay with us so that you can really feel ensconced and at home at CERVO Mountain Resort. No matter what, we look forward to having you.

See you soon at CERVO!

Best regards from Zermatt,

Benjamin Dietsche
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2024

Terrible service
Unfriendly staff, some can’t speak German.
You order coffee and get a cappuccino or vice versa and if you say sth you get a bad attitude by the staff.
Crowded spa. I recommend everyone to document mistakes and tell them so they learn.

Date of stay: February 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Khaled R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CERVO Mountain Resort, Sonstige at CERVO Mountain Resort, responded to this reviewResponded 19 January 2024

Dear Khaled Rezaie

Firstly, we would like to thank you for taking the time to leave us your feedback.

We sincerely apologize for the experience you had during your visit last summer and we appreciate you bringing these concerns to our attention.

We're sorry to hear about the issues with our staff's language. Being based in Switzerland our staff will speak a variety of languages, most of them multiple, including German, French, Italian and Swiss German. If one of our team was unable to help, we are sure someone else would have been able to.

Likewise, we are sorry about the mix-up with your coffee order. Mistakes do happen, and we hope everything was rectified quickly.

Lastly, we understand the importance of a peaceful spa experience, and we are sorry you did not experience this. We usually receive great feedback about our guests' spa experience, as we limit the number of guests.

We regret that your experience with us did not meet your expectations, and we understand how important it is to address your concerns promptly. To ensure we fully understand the specifics of your experience and to find the best solution, we kindly request that you get in touch with us directly. Our email address is rooms@cervo.swiss.

We do hope that you were able to enjoy the rest of your stay and that these issues did not completely detract from your experience. We hope to welcome you again one day.

See you soon at CERVO!

Best regards from Zermatt,

Benjamin Dietsche
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2024

This truly is one of the best and most amazing hotels I have ever stayed in. Wonderfull location, beautiful views to the Matterhorn, all 3 restaurants of the hotel are great (couldn't decide in which one to eat every day). But most of all, the staff was so friendly and helpful, every day some personal attention and just very attentive overall (for example, at breakfast they know and remember what kind of coffee you like just after 1 day already). I will certainly be going again !

Date of stay: December 2023
  • Trip type: Travelled with family
    • Location
    • Service
Thank Stijn B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CERVO Mountain Resort, Sonstige at CERVO Mountain Resort, responded to this reviewResponded 9 January 2024

Dear Stijn B,

We are overjoyed to receive your heartfelt feedback about your recent stay at CERVO Mountain Resort. Your glowing review has brought our team so much joy and encouragement, are grateful for your kind words.

It's an enormous compliment that you consider CERVO one of the best and most amazing hotels you've ever experienced. Our commitment to a local, authentic, and cosmopolitan way of life, coupled with mindful being, is at the core of our values. We are delighted that you appreciated the holistic design, loving details, and casual luxury that make CERVO a unique haven.

Your recognition of our staff's friendliness, helpfulness, and personalized service, such as remembering your coffee preference, is immensely rewarding. We believe in creating a warm and welcoming atmosphere, and we strive to create an environment where guests can celebrate, enjoy, and forge unforgettable memories with friends.

Thank you for your feedback. We eagerly await the opportunity to host you again and be part of your continued adventures in the mighty mountains of Zermatt. Whenever you decide to embark on your next journey, we'll be here to ensure it's as exceptional as the first.

See you soon at CERVO!

Best regards from Zermatt,

Benjamin Dietsche
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2023

Cervo is THE BEST hotel in Zermatt. My family and I booked a weekend get-away- , to get a change of atmostphere and kick of the Holiday season. The Cervo team from check in to check out made us feel totally comfortable, pampered, and so welcomed. The vibe at Cervo made our heart dance with joy and we felt a sense of rest + renewal with the Spa. Benjamin, the hotel manager is the most amazing HOST - who goes out of his way to make you feel special and pampered. Mike at the spa is so gracious with his knowledge and warmth. And Helen will make sure any dining experience feels like your eating with your bestie. Cervo is truly an unforgettable experience. Thank you everyone!

Room tip: The hotel staff and service were incredible.
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Sylvia K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CERVO Mountain Resort, Sonstige at CERVO Mountain Resort, responded to this reviewResponded 24 November 2023

Dear Sylvia K,

Thank you so much for your heartwarming review, and for choosing to stay with us at CERVO Mountain Resort.

We're thrilled to learn that your weekend getaway with us was a delightful experience for you and your family. Creating a welcoming and pampering atmosphere is our top priority, and it's immensely rewarding to hear that our team, from check-in to check-out, contributed to making your stay special.

It's wonderful to hear such positive remarks about our dedicated team members. We'll be sure to pass along your kind words to them. They will be thrilled to know that their efforts have left a lasting impression on you.

Likewise, we're delighted that you enjoyed such a sense of rest and renewal in our magical spa.

Lastly, we appreciate your recognition as the best hotel in Zermatt in your opinion, and we are grateful for the opportunity to have been part of your holiday season.

Thank you for choosing us, and we look forward to welcoming you and your family back for more unforgettable experiences.

See you soon at CERVO!

Best regards from Zermatt,

Benjamin Dietsche
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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