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Reviewed 6 October 2018

Stayed 7 nights in September 2018. A little pricey, but worth every cent. Room was spacious and clean, there's a small kitchenette, breakfast in the room every morning was definitely a highlight, staff were polite, knowledgeable and always helpful, the bar has an awesome selection of gin, location was great, outdoor sauna was fantastic. Would definitely stay here again.

  • Stayed: September 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank SarahS13739
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kalberma, Manager at Hotel Firefly, responded to this reviewResponded 7 October 2018

Dear SarahS13739

Thank you very much for being our guests and for this fantastic review, we are absolutely delighted to read how much you enjoyed your stay in our hotel and how much you appreciate our effort.
It would be a pleasure to welcome you again!

All the best
Your family Kalbermatter & Firefly staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

This family owned hotel pays attention to every detail. The rooms are very comfortable, some with galley kitchen and full supplies. Their " breakfast included" is a total surprise as it is delivered to your room, white table cloth and all.. You select the meal from the menu. There is a bar, game room and smoking room. The staff were incredibly available and helpful. You can walk from there to almost everywhere in Zermatt. Otherwise their porter will take you. Highly recommend this place

  • Stayed: September 2018, travelled with friends
    • Value
    • Location
    • Service
Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kalberma, Inhaber at Hotel Firefly, responded to this reviewResponded 4 October 2018

Dear David E,

Many thanks for your kind review. We are delighted to read, how much you enjoyed to stay with us.
We're looking forward to welcoming you soon again at our hotel Firefly.

Best wishes from Zermatt,
Your family Kalbermatter & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2018 via mobile

This is the best hotel in our 3 weeks trip to Europe. Very spacious room, Apple TV in living room, Bluetooth speaker in bedroom, super comfortable shower head, nice in room breakfast, taxi service to train station, not to mention cute little cat in the lobby. Overall very warm welcoming experience, we will definitely recommend to anyone staying in Zermatt.

Stayed: September 2018, travelled with family
Thank Tracy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FireflyZermatt, Inhaber at Hotel Firefly, responded to this reviewResponded 22 September 2018

Dear Tracy L,

Thank you very much for the time to took to write such a kind review here on TripAdvisor.
It was a pleasure to have you with us and we would be delighted to welcome you back.

Best wishes from beautiful Zermatt,
Your family Kalbermatter and the Firefly Team

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Reviewed 21 September 2018 via mobile

Looking for a nice hotel in Zermatt was challenge with the enormous supply of hotels. But we were glad to have chosen Firefly.

The hotel is not directly in the center but they have an excellent taxi service from the train station. The room is big and clean and supplied with a small kitchen (incl coffee machine and dishwasher).

Breakfast is served in the room at the time that you have pre ordered it. There is also a bar and spa that we did not make use of.

We will definitely return once we go back to Zermatt.

Stayed: September 2018, travelled as a couple
Thank Mr_C_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FireflyZermatt, Leiter Front Office at Hotel Firefly, responded to this reviewResponded 21 September 2018

Dear Mr_C_travel

Thank you very much for sharing your experience on Tripadvisor.
It was a pleasure for us having you with us. We are very grateful to read such a nice review.

We hope to welcome you again.

Your family Kalbermatter and Team

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Reviewed 11 September 2018 via mobile

We booked the Firefly after a two day trek on the Europaweg. It was a much welcomed oasis. The property picked up our bags from the train station to save us from a long walk with our bags. They checked us into the property with style. The room had everything you need including a small kitchenette and their attention to everything needed was done. Beds were very comfortable.

We went to the pool area which was very clean and relaxing. The bar area was divided into three functional spaces. Every question or need we had was fulfilled. Service was great! We felt like the property wanted us to feel like kings. Keep it up, Firefly.

Stayed: September 2018, travelled as a couple
Thank radwommman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FireflyZermatt, Inhaber at Hotel Firefly, responded to this reviewResponded 15 September 2018

Dear radwommman,

Thank you very much for the time you took to write such a kind review about your stay with us.
It's great to hear that you enjoyed everything during your time here in Zermatt, it would be a pleasure to welcome you once again.

Best wishes,
Your family Kalbermatter and the Firefly team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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