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Terry G
North Rocks, Australia

Beautiful meal

5.0 of 5 bubblesReviewed 16 Sept 2019via mobile
Friendly greeting and seating. Drink order taken swiftly, nice cold beer, wine and sparkling water. We had the set menu, which was a great choice. Cream of almond soup, salad bar, venison schnitzel, gnocchi, chestnut mousse. All delicious.
Date of stay: September 2019
Trip type: Travelled as a couple
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JaegerhofReception, Leiter Öffentlichkeitsarbeit at Jaegerhof Hotel & Apartements, responded to this review
Responded 17 Sept 2019
Dear Terry,

thank you so much for the great review.
We are really happy to hear that you were so satisfied with our service and the 4-course Menu we served yesterday.
We hope to welcome you again in our hotel.

Sunny regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (943)
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Traveller rating
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All reviews train station matterhorn view family room breakfast was excellent bedroom apartment shuttle service hotel shuttle balcony facing enjoyed our stay minute walk open fire half board nice stay quiet at night great view the hotel staff living area
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Reviewed 16 September 2019

Arriving at the hotel we decided to take the upgrade to a mountain view room and in the morning we were greeted with a wonderfully clear Matterhorn view. The reception staff were bright and helpful, the restaurant staff definitely ‘prickly’. One poor aspect was the toiletries- sachets that were impossible to open with wet hands and fairly miserly if you wanted to wash your hair and self.

Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
Thank sherbert B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JaegerhofReception, Leiter Gästebetreuung at Jaegerhof Hotel & Apartements, responded to this reviewResponded 18 September 2019

Dear Sherbert B,

Thank you for taking time to wright us such an nice review.

We are very proud to know that you were satisfied with all our services and you enjoyed the Matterhorn view from the room.

Regarding the toiletries, we're trying to change that.

We work day after day to meet the expectations of our clients.

We wish you all the best and hope to welcome you again.

Sunny regards from Zermatt.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2019

As soon as we walked in we were met with smiles and made welcome. Each of the staff that we talked to answered our questions and had a good knowledge of all the activities here. The hotel was cosy and engaging with a great bar and breakfast. The room had views of the Matterhorn and was spacious and comfortable. I would stay here again without looking anywhere else.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank Crazyattic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JaegerhofReception, Leiter Gästebetreuung at Jaegerhof Hotel & Apartements, responded to this reviewResponded 1 September 2019

Good Evening,

Thank you for such an amazing review.

We are glad to hear that you enjoyed your stay.

We wish you all the best and hope to welcome you again.

Sunny regards from Zermatt.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2019 via mobile

We really enjoyed our stay in this stylish, modern and very clean apartment.Our room on the top floor had an amazing view of the Matterhorn from the lounge window.The staff at the adjacent hotel were friendly and helpful and provided a useful taxi service to and from the railway station.The location is good , not far to walk to the centre of town but quiet in the evening.We would definitely revisit if returning to Zermatt .

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank Wanderer59-11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JaegerhofReception, Leiter Gästebetreuung at Jaegerhof Hotel & Apartements, responded to this reviewResponded 9 August 2019

Thank you for the amazing review.
We are really happy to hear that you enjoyed your stay with us.
We hope to welcome you again in our hotel.
Sunny regards from Zermatt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2019 via mobile

I loved staying here. We felt at home. This place is cozy and comfy. We reserved an apartment with two bedrooms and they upgraded us to one with three bedrooms. There was a slight issue with the heating and they fixed right away. Also, we had a problem with the driver not picking us from the train station and we waited there before we had to get a taxi to the place. But other than the staff and everyone is friendly and amazing. Will be staying here again with no doubt.

Date of stay: December 2018
Trip type: Travelled with family
Thank 490lul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JaegerhofReception, Leiter Gästebetreuung at Jaegerhof Hotel & Apartements, responded to this reviewResponded 9 August 2019

Thank you very much for such an amazing feedback.

We are very proud to hear that you enjoyed your stay.

We work day after day to always offer our guests a good service, it is amazing when our work is recognized.

We are happy to welcome you again in our hotel.

Sunny regards from Zermatt.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2019 via mobile

The picture says it all. This was our view from the balcony in the suite on the 5th floor. We had a large family suite, with 2 single beds in private areas for our two teenagers, and a nice bed and living room with views of the Matterhorn.
The bathroom is large as well and even has nice views.
The place was very clean, the beds comfortable, the meals excellent, the staff very friendly, and the views breathtaking. We had dinner there one evening and it was perfect.

Food can be pricy in Switzerland, and so the free breakfast buffet was a fantastic bonus. The coffee and specialty coffees were excellent, as well as the eggs, bacon, yogurts, cheeses and meats, cereals, bread selections, as well as juice. I think it would be fair to say that that breakfast alone in a restaurant would cost you at least 35CHF per person. It opened at 7am, so perfect meal before going up and enjoying the mountains.

Thank you to the Jaegerhof!

Date of stay: July 2019
Trip type: Travelled with family
1  Thank photobug2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JaegerhofReception, Leiter Öffentlichkeitsarbeit at Jaegerhof Hotel & Apartements, responded to this reviewResponded 15 July 2019

Dear Photobug2,

Thank you for your review.

We are glad to hear that you enjoyed all of our services, your stay and specially the Room with the view to the wonderful Matterhorn.

We work day after day to provide our guests a wonderful stay and we are very proud that our work is always recognized form our guests.

We wish you a great Sommer and hope to welcome you again.

Sunny regards from Zermatt.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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