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All reviews frozen lake amazing hotel i highly recommend this hotel piano player an amazing view spa area is apres ski old world lake and mountains bentley luxury dominic concierge winter moritz st vittorio
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Reviewed 24 May 2018

Impeccable!! Everything! Could not fault this place. The setting and hotel luxury is stunning and topped off with amazingly attentive staff.
Breakfast was a true dining experience with everything you could possibly wish for.
Spa and restaurant are also top notch.
A big congrats. Will definitely visit Carlton hotel again

  • Stayed: December 2017, travelled as a couple
    • Value
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Thank Emma13P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHStMoritz, General Manager at Carlton Hotel St. Moritz, responded to this reviewResponded 18 July 2018

Dear PalmerEJ

Thank you very much for sharing this great and detailed review with us. We are more than happy to read that you enjoyed your time in St. Moritz. We truly enjoyed reading your nice description and feel very happy that you loved the Carlton Hotel and had the most perfect stay. Seeing our guests as happy and satisfied as you is definitely the greatest reward for our daily work. Thank you for your lovely words! Of course we will share your wonderful praise with our entire team. We are already looking forward welcoming you back at home! :)

Kindest Regards from sunny St. Moritz

Philippe Clarinval
and the entire Carlton team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2018

We stayed for 3 nights at this magnificent property. Rumor runs that it was originally built for Russia's last tzar though he never had a chance to visit. Nonetheless, its opulence and elegance are absolutely fit for royalty. The property, though styled in the old world glamour, is incredibly modern and updated. It is an all suites hotel so each room is very spacious and open. All of them have an unbeatable view of the lake and St Moritz village.

The Carlton is elevated on the hill, and removed from the town's hustling. It's generally quiet, and at times, I can even imagine it as my private chateau. It's perfect for a secluded, private getaway / a romantic trip. When we did want to go down to the town, a Bentley awaits to whisk us away! The staff is discrete and professional. And the room is super comfortable - I almost never want to leave! I love the multiple balconies that open up to enjoy the great lake view. The breakfast spread is fantastic, with more than 8-10 types of fruits everyday. Unfortunately, we didn't get a chance to dine in its impressive Italian restaurant but have heard rave reviews from multiple people. Will have to save it for next time ;)

Don't miss the eucalyptus sauna session at 6pm daily. It's quite an experience. The spa and pool are beautiful, and worth a trip themselves!

Stayed: March 2018
Thank Lucy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHStMoritz, General Manager at Carlton Hotel St. Moritz, responded to this reviewResponded 8 May 2018

Dear Lucy C

Thank you so much for staying at Carlton Hotel - St. Moritz and especially for taking the time to write these lovely words for us. What an amazing review! We are very happy to read that you enjoyed your stay at Carlton Hotel and are convinced that your detailed and excellent description of our hotel and its offerings will be a great help for our future guests.

It makes us also very proud and impressed to read your wonderful feedback regarding the quality of our breakfast, our culinary offers and our staff as well. It is our highest priority to make our guests feel welcome from the very first second and to make their stay the most memorable and perfect one.

We will share your words with the entire team and are looking forward to pampering you again next winter season! :)

All the very best from sunny St. Moritz

Philippe Clarinval
and the entire Carlton team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

This was my second stay in Carlton and for obvious reasons I selected this hotel as my first choice. Luxury, yet modern, overlooking frozen lake of St Moritz where our Ice Cricket was happening. Excellent Champagne breakfast.

Room Tip: Its all suite hotel so you will never see too many people around.
  • Stayed: February 2018, travelled on business
    • Value
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Thank AbhayJaipuria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHStMoritz, General Manager at Carlton Hotel St. Moritz, responded to this reviewResponded 8 May 2018

Dear AbhayJaipuria

Thank you very much for staying at Carlton Hotel - St. Moritz and for sharing this great review with us. We are very happy that you enjoyed your vacation to the fullest. We hope to see you again soon and are looking forward to your return!

Kind Regards from St. Moritz

Philippe Clarinval
and the entire Carlton team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Phenomenal experience. Beautiful hotel in a beautiful location. Everyone was extremely helpful, friendly, and efficient. We had a completely stress free vacation and this is the best experience and property we have stayed at, and we have travelled extensively. The establishment and personnel were all impeccable. Everyone took extremely good care of us! The Carlton is more than a place to stay, it is an experience!

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with The Leading Hotels of the World
Thank williamdG4275SP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHStMoritz, General Manager at Carlton Hotel St. Moritz, responded to this reviewResponded 8 May 2018

Dear williamdG4275SP

Thank you very much for staying at Carlton Hotel - St. Moritz and for sharing this great review with us. We are very happy that you enjoyed your vacation to the fullest. We are looking forward to welcoming you again soon!

Kind Regards from sunny St. Moritz

Philippe Clarinval
and the entire Carlton team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

What a glorious setting for a hotel...sitting in the beautiful upstairs lobby looking out over the lake and the Alps, you wonder if this is really the most magical view on earth. Service, accommodations, spa, food and ambiance live up to the price tag. Met several repeat guests who come back year after year. Splurge for Michelin starred Da Vittorio, go for a sleigh right through the snow to lunch, eat pizza in the oldest building in town. Definitely take the train from Zurich through Chur to St. Moritz...a Unesco World Heritage trip!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Leading Hotels of the World
Thank rebeccaandmartinl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHStMoritz, General Manager at Carlton Hotel St. Moritz, responded to this reviewResponded 8 May 2018

Dear rebeccaandmartinl

thank you so much for staying at Carlton Hotel and especially for taking to time to write these lovely words for us. What an amazing review! We are very happy to read that you enjoyed your time in St. Moritz and it makes us very proud and impressed to read your wonderful feedback of our hotel, the Da Vittorio - St. Moritz, our service and your stay. It is our highest priority to make our guests feel welcome from the very first second and to make their stay the most memorable and perfect one. We are more than happy that you enjoyed your stay to the fullest. We will share your words with the entire team and are looking forward to pampering you again soon!
Wishing you all the very best in the meantime.

Kind regards from sunny St. Moritz

Philippe Clarinval
and the entire Carlton team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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