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All reviews half board very nice hotel breakfast buffet reception desk the bus st moritz croissants spa skiing winter slopes snow champagne alternatives mountains swiss region
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Reviewed 18 August 2018

Booked this holiday though SecretEscapes and got great value! the breakfast buffet was great and my father (Who is Vegan) managed to get by. The local transport pass was an absolute God send! The staff were VERY friendly and the room service was completed immaculately.There is a train that goes past every so often, but is isn't a huge issue - Could've done with a coffee machine.

Room Tip: 4th floor is great
  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank SWref
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaPalaceHotel, Geschäftsführer at Cresta Palace Hotel, responded to this reviewResponded 30 August 2018

Dear SWref

Thank you very much for staying at the Cresta Palace and for taking the time to tell us about your visit. It is always a great pleasure to receive such positive feedback.
We are more than happy that you had a comfortable and enjoyable stay and that our employees have been able to surprise you with an outstanding service.

Once again we thank you for sharing your experience and we look forward to serving you in the very near future.

Best wishes

Kai W. Ulrich
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

The hotel is centrally situated in Celerina, with a skating rink in front of it in winter, which turns into a play park in summer (very popular with teenagers aprés ski). getting to it could not be easier: it is a few hundred metres from the train station and the bus stops are just in front of it. The staff at the Reception desk are extremely welcoming and cheerful. The bedrooms are a good size (some of the rooms overlook the railway tracks and although there is no noise, it does not make for the most romantic of sights). The next day we arrived just in time for breakfast, finding the buffet almost depleted, which was not very impressive, but when we asked for a bread basket with croissants, they were baked especially for us! We have been going to Celerina for many years now, although we usually rent apartments. This was the first time staying in a hotel. If one has to be absolutely honest, the hotel does look (and feel) as though its glory years may be a little behind it, with some evidence of cost cutting. Having said this, on asking, everything is available. I will definitely return to the hotel. I am told that most of their guests are returning ones. We did not use the pool, but it is there and looks lovely.
Celerina is just over 5 minutes away (by car) from St Moritz, where a more glitzy lifestyle is waiting for you. If you are going in winter... well the skiing is superb and the slopes are only a few minutes from the hotel. If you are going in summer...it is my favourite time of year! There are many glorious hikes with breathtaking views!

  • Stayed: July 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Rocachal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaPalaceHotel, Geschäftsführer at Cresta Palace Hotel, responded to this reviewResponded 28 August 2018

Dear Rocachal T

Thank you very much for taking the time to review our hotel here on Tripadvisor. It is wonderful to hear that you enjoyed your overall stay and you appreciated in particular the central location of the hotel and its surroundings. We are of course very pleased that you prefer our hotel to a holiday apartment for your next visit!

Please be kindly informed that during the last couple of years we invested in various (smaller and lager) renewals. Our last major project was the opening of our “staziun da basa” in December 2016 – an unique competence centre for outdoor activities.
Nevertheless, we take your impressions very seriously and are grateful for your honest feedback. We are aware of the fact that an elder building like ours (the hotel was built in 1906) is subject of constant renovation measures. We try to protect the old structures and carefully weigh up our renovation projects. But please be assured that the next projects are already in the planning stage!

We are already looking forward to your next stay with us.

Warm regards from Celerina

Kai W. Ulrich
General Manager

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Reviewed 26 July 2018 via mobile

We have had a wonderful stay in Cresta Palace hotel. Celerina is a charming village close to St-Moritz which is much more pleasant than this busy city.

The hotel does everything to facilitate your vacation. The free pass to all means of transportation in the area is very appreciated. We used it for rides to Piz Nair summit (altitude 3057 meters) and for the bus ride back from St Moritz. (6 minutes).

We have enjoyed the healthy breakfast as well as the spa (indoor swimming pool, steambath,sauna) and a morning 'light warm up' gym session given once a week.

We shall certainly come back and stay longer !! This wonderful area deserves a longer stay to enjoy hiking biking (in the mountains as well as in the valley)

Stayed: July 2018, travelled as a couple
Thank Helene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2018

Lets start with the positive things: The building of the Hotel is nice and in good shape. it is perfectly located to go skiing (skilift just behind the hotel) or biking and hiking.

However, the prices for the rooms are too expensive even for Engadin. I would at least expect friendly staff at that price level but that's clearly not the case. The manager shows a very elitist behavior and the rest of the staff is not making you feel welcome. Maybe it was because we were not above 50 and not italian. it seemed like this group of guests is handled in a much nicer way than all the others. its a shame because the place would be nice. But for this price, I have tons of alternatives in this region. therefore, next time we go to Pontresina or St. Moritz.

  • Stayed: June 2018, travelled with friends
    • Sleep Quality
    • Service
Thank Ventus2cx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaPalaceHotel, Geschäftsführer at Cresta Palace Hotel, responded to this reviewResponded 7 August 2018

Dear Ventus2cx

Thank you for your review. It is nice to hear that you liked our hotel with a long-standing tradition as well as the central location.

We are really sorry that you did not enjoy your stay at the Cresta Palace as you should have done. We make every effort to ensure that our guests have an unforgettable and enjoyable stay.
As you can see, other reviews show a strong interaction with our guests and the feedback confirms that we are friendly towards our guests. We are really sorry if you did not feel this way.

Regarding your price comment: we were surprised as we have a strong feeling that we offer a lot: free entrance to our 1200m2 Spa, mountain bike hire, free minibar, daily cake buffet, public transport and mountain railways, Wifi and much more.
As we mentioned before, we deeply regret that you were not satisfied with your stay. It is always our main aim to make our guests feel comfortable and welcome at the Cresta Palace. Please feel free to contact us directly (k.ulrich@crestapalace.ch) to discuss your annotations.

Kind regards from Celerina

Kai W. Ulrich
General Manager

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Reviewed 11 July 2018

This is our favorite hotel in Switzerland, and we have stayed in hotels all over this magnificent country. As the name implies, this is a Palace, and you are being treated like a king. The rooms are spacious and very nice, the food is fantastic, the staff is extremely friendly, the pool/spa area is top notch, and the area is just beautiful. We plan to go back to the Cresta Palace Hotel on every summer for many years to come.

Room Tip: Rooms with a balcony are particularly nice.
  • Stayed: July 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank THOMASB10881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaPalaceHotel, Geschäftsführer at Cresta Palace Hotel, responded to this reviewResponded 16 July 2018

Such a wonderful review – thank you a lot! It is a pleasure for all of us to read your lovely comment. We look already forward to welcome you soon back home at the Cresta Palace!

With kindest regards

Kai W. Ulrich
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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