A German retailer hawks the rooms, so we booked for one night with very low expectations. And we’ve experienced a positive surprise. We were assigned larger balcony rooms in the annex. While these rooms are still tiny, they are well designed, clean and functional. The only items in need of replacement are the safes. They worked, but operation was tricky in both rooms. The keypad would sometimes only accept entry of a code after pressing the E button. Lighter duvets for warm summer nights would also be an asset.
We have enjoyed the friendly service, the excellent four course dinner, the nice spread at breakfast and the huge wellness section; all way above usual standards for a hotel of this class.
A recent poster has complained about a mandatory charge for use of bathrobes. The GM then replied that such charge is stated in the confirmation email so that everything is ok. No, that’s not ok. First of all, the charge only becomes apparent after completion of the reservation. Second, it’s common sense that such fees (like those for baby cots, parking or dogs) are optional: no use, no charge. Sure enough the bathrobe fee was on the invoice at checkout. When I enquired, the receptionist said that everyone booking low third party rates was charged this fee and that we had certainly used the bathrobes? Three family members had used their robes while I had not. Without further resistance, she removed the 10 CHF for my unused robe. While this is still a strange and poorly communicated policy, the new possibility of opting out makes it legal and acceptable. With thanks to the reviewer bringing this up and to the management for taking corrective action.
