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Traveller rating
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Reviewed 3 January 2021

It has been a magnificent stay, not only because of the application that the hotel has, but also because of its friendly staff and because of its perfect facilities for skiing. Not only offer a good service to go to the snow activity, but for their return where they wait with good services where they can relax after a cold and hard day. We have had a very good restaurant understanding by all the waiters and their managers, but especially we have had personalized attention with waiters in our language, specifically a Spanish waiter from the Canary Islands, who served us wonderfully leaving very good memories of Switzerland and from the sunstar wengen hotel.

Date of stay: December 2020
    • Value
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    • Service
Review collected in partnership with this hotel
Thank turismo2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver Kienzler, General Manager at Sunstar Hotel Wengen, responded to this reviewResponded 4 January 2021

Dear guest
Thank you so much for taking the time and write a review.
We are very glad that you had a good stay with us and enjoyed the good services of our staff.
We will forward your comments to our team and they will appreciate it very much.

Best regards from Wengen
Katja & Oliver
and the Sunstar Wengen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2021

We visited the Jangfrau region for the 2nd time and this was the most memorable yet..! The owners and all staff was professional and friendly and was great with my kid..! Would recommend this hotel 100%

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rynardl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver Kienzler, General Manager at Sunstar Hotel Wengen, responded to this reviewResponded 4 January 2021

Dear guest

Thank you so much for your wonderful review. It was lovely to have you and your family around and we are looking forward to your next visit. :-)

Thanks again & warm regards from Wengen

Katja & Oliver
and the Sunstar Wengen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2020

During Christmas we had a wonderfull stay at the hotel. With 3 children we stand in a family room where we had enough space and a beautiful view to the mountains at the back of the hotel. The breakfast and dinner is very good, lots of diversity and high standard dinner. Wine choices are great! The Hotel did well to all of the Covid restrictions and the perfect and friendly staff made us have a very pleasant week.

Date of stay: December 2020
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rmackay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver Kienzler, General Manager at Sunstar Hotel Wengen, responded to this reviewResponded 28 December 2020

Dear guest
Thank you so much for your great review, we are very happy that you have enjoyed your stay with us.
It was a pleasure to have your family around and we would be very happy having you again soon.
Warm regards from snowy Wengen
Katja & Oliver
and the Sunstar Wengen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2020

Friendly staff, fairly good facilities, excellent dining, basic room comfort. The hotel was in a perfect location close to ski pistes, supermarkets, train station. We had a very good time with family.

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank christos80m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver Kienzler, General Manager at Sunstar Hotel Wengen, responded to this reviewResponded 28 December 2020

Dear guest
Thank you so much for your great review. We are very glad that you enjoyed your family skiing holidays with us at the Sunstar Wengen and hope to welcome you back one day.
Snowy regards from Wengen
Katja & Oliver Kienzler
and the Sunstar Wengen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2020

We were actually staying in the Arenas hotel next door, but the bar here was much nicer!! The bar is very atmospheric with great decor and a lovely open fire. Excellent service, and 5 stars to Nick for being so friendly and accommodating (and keeping the fire going!). I can't speak to the rooms, but would choose to stay here in the future versus the alternatives.

Date of stay: December 2020
    • Location
    • Service
Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver Kienzler, General Manager at Sunstar Hotel Wengen, responded to this reviewResponded 25 December 2020

Dear Ashley
Thank you so much for leaving a review on trip advisor, even when only visiting our bar.
We are very pleased that you enjoyed the atmosphere and the service provided by Nick.
We will inform him about your positive review and he will be very happy about it.
Thanks again & best regards
Katja & Oliver Kienzler
and the Sunstar Wengen Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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