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Reviewed 22 September 2017

This is an unusually charming hotel with exceptionally friendly and attentive staff. Compared with other excellent oldstyle Swiss hotels, Victoria Jungfrau must be rated at the top for tastefulness. The Jungfrau view is incomparable and be sure to take the train to the Jungfrau glacier. The Terrasse restaurant is excellent.

Room tip: Jungfrau view ? More expensive. Enjoy from the terrace or restaurant.
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Service
Thank Thordur H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VJ_Grand_Hotel_Spa, Manager at Victoria Jungfrau Grand Hotel & Spa, responded to this reviewResponded 20 October 2017

Dear Thordur H

Thank you for the excellent assessment that you gave following your stay at the VICTORIA-JUNGFRAU Grand Hotel & Spa. We are really pleased to hear that the quality of our service and facilities met your expectations. We will ensure that your positive feedback will be forwarded onto our team.
We look forward to welcoming you once more at the VICTORIA-JUNGFRAU Grand Hotel & Spa in the very near future.

best regards

Yasmin and Urs Grimm Cachemaille
General Managers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

It's very very very nice hotel! In very beautiful area ! Great spa and different restaurants! You can choose which kitchen you prefer and enjoy ! Don't worry the food will be amazing good stuff and rooms! Everything is very high level! Also view is very nice- Swiss Alps! Like this hotel a lot!

Date of stay: February 2017
Trip type: Travelled as a couple
Thank 934ival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2017

When you are paying over 900 CHF a night, you might expect some luxury from a five star luxury hotel. Not so. The deluxe junior suite with view of the Jungfrau was a nice big room, but the bathroom was smallish, tired, needed updating and was far from luxurious. The towels were as thin as one would expect in a two star hotel or hostel. The housekeeping was also patchy and inconsistent. Not up to the standard of other five star luxury hotels in Switzerland; or those of Italy, which charge half the price. The view of the Jungfrau was lovely and the room (called a deluxe junior suite) had nice balconies. The expensive La Terrace restaurant was excellent provided you like very small serves from an a la carte menu; however, the Italian restaurant Quaranta Uno was a let-down – service was poor, the food quite good but not worth the price-tag. Overall, this historical hotel should have been a lot better. We were disappointed.

Room tip: Room or suite with view of the Jungfrau
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank FunTimes030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017

The Victoria Jungfrau Grand Hotel & Spa is a great classic hotel located in central Interlaken. The staff were attentive and generally friendly. From the outside, the hotel has classical 19th-century architecture. This carries through into the lobby and public areas, which tend toward the formal side a bit too much for my taste.

My room had a great view of the central public green park in Interlaken where you can watch paragliders landing. [I went paragliding, and highly recommend it. Such fun and amazing views of the Alps and Interlaken. The concierge happily made the arrangements for this memorable experience.] Large windows that let in lots of daylight plus views of the Jungfrau in the distance. The bed was relatively comfortable, although the mattress was likely getting toward the end of its life. Lots of closet space and everything was clean. The bathroom was decorated in an Italian style and was large by European standards.

We had dinner at the hotel one evening on an outdoor terrace. The menu was primary Italian, and the food was delicious. The service was friendly.

Our rate included the breakfast buffet. The food at breakfast was good, although the hostess was rude both mornings.

The hotel has a great, modern gym and spa.

It's easy to walk just about anywhere in Interlaken from the central location of this hotel.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank stevef535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2017 via mobile

It's located in city center , most of stores are around and a lot of activities are available also near to. Everything is wonderful , particularly luxury room in front of JUNGFRAU mountain. Italian restaurant is very good and nice atmosphere . SPA area makes you feel in heaven .

Date of stay: September 2017
Trip type: Travelled as a couple
Thank gustavon844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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