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JonB_SA
Johannesburg, South Africa
242143
Great views - but disappointing
Review of Hotel Caprice
3.0 of 5 bubblesReviewed 13 Aug 2017
Good location a couple of minutes walk from the station, although the direct route is up steep steps, a pleasant outside sitting area and with lovely views. Spacious public areas and facilities somehow don't make for the rather unengaging service. I found my room dated without being charming. Only one power point, hard to find, and the wifi access, supposed to be via sms code, did not work - although to be fair I did not ask the management to help as it was already late and reception was closed.
Date of stay: July 2017Trip type: Travelled solo
3.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 May 2017 via mobile

This hotel is amazing, the view from the breakfast room is astonishing. The hotel is very clean and warm, the rooms are very comfortable pleasant. The view from my room was to the backyard which was incredible as well. Switzerland has the most beautiful view from the Alps. The breakfast was included and the hospitality couldn't be better. They also helped me with the internet because they use a system where you give your number and you receive back an SMS with the code, but my number wasn't working in Switzerland.
I sure recommend this hotel!!

Date of stay: March 2017
Trip type: Travelled as a couple
1  Thank 681RobertoM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel-Caprice, Geschäftsführer at Hotel Caprice, responded to this reviewResponded 13 May 2017

Dear Roberto M

Thank you very much for your kind & positive review.
It was a great pleasure for us to host you here at our cosy Hotel Caprice in Grindelwald.
We always try to make our guests feel like at home but far away from home.

If you ever plan to come back to Switzerland and Grindelwald, it would be an honor for us
it we could welcome you again with us.

Best wishes
Hotel Caprice Grindelwald
Alexander Glarner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2017 via mobile

The hotel is to expensive for what you get there. The quality of breakfast is low. Not even a fresh croissont from the backery for breakfast. (Only from freezer) The owner react sometimes not so nice and is kind of unfriendly. I would not go again to this hotel. There are many nice hotels in Grindelwald with more attention to the detail.

Date of stay: March 2017
Trip type: Travelled with friends
4  Thank 364oliverk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexander G, Inhaber at Hotel Caprice, responded to this reviewResponded 27 March 2017
Google Translation

English answer below...

---------------------------------

Sehr geehrter Oliver K.

Herzlichen Dank für Ihre konstruktive Kritik, die wir (ich) sehr gerne annehmen.
Schade, hat es Ihnen bei uns nicht gefallen.
Ich gebe Ihnen vollkommen recht, dass ich mich Ihnen gegenüber nicht immer korrekt benommen habe. Hierfür möchte ich mich entschuldigen.
Was mich allerdings erstaunt, ist Ihre Aussage, dass wir teuer wären, obschon Sie und Ihre Vereinsmitglieder einen Spezialpreis erhalten haben und Sie und Ihr Zimmergenosse obendrein von einem Upgrade in ein Superiorzimmer profitieren konnten, zusätzlich zu allen anderen Vorteilen, die wir Ihnen und Ihren Teamkollegen ermöglicht haben.

Falls Sie uns noch mehr Anregungen zur Verbesserung des Frühstücksbuffet mitteilen möchten, oder persönlich mit mir über Ihre Bedenken sprechen möchten. Stehe ich Ihnen sehr gerne für ein persönliches Telefongespräch zur Verfügung.
Geben sie mir doch kurz Ihren Wunschtermin & Ihre Telefonnummer bekannt, dann werde ich Sie zur gewünschten Zeit kontaktieren und ich bin sicher, dass Sie unter anderem mein Argument gegen "frische" Gipfeli vom Beck verstehen werden.

In diesem Sinne freue ich mich schon bald von Ihnen zu hören.

Freundliche Grüsse
Hotel Caprice Grindelwald
Alexander Glarner

--------------------------------------------------

Dear Oliver K.

Thank you very much for your constructive criticism, which we (I) very gladly accept.
Too bad you did not like it with us.
I fully agree with you that I have not always behaved correctly against you. I apologize for this.
What amazes me, however, is your statement that we would be expensive, although you and your members of the hockey team have received a special prize and you and your room mate could benefit from an upgrade to a superior room.

If you would like to give us some suggestions for improving the breakfast buffet, or personally talk with me about your concerns. I would be happy to answer you for a personal telephone call.
Please let me know your desired date and your phone number, then I will contact you at the desired time and I am sure you will understand my argument against "fresh" croisants (for example).

In this sense, I am looking forward hearing from you soon.

Best wishes
Hotel Caprice Grindelwald
Alexander Glarner
Host & Owner of Hotel Caprice

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2016

Considering a personal or family get away? You have found it here. Owner/family/staff treat you like family. Helpful with directions ... patient and kind in caring for your needs/wishes ... always on the ready ... views - awesome in every direction ... food delicious/authentic ... I could write a book.
Many, many years age I traveled to Grindelwald and always wanted to return. I am glad I did. Christmas was a little light on snow yet this place and the town are a 'Snow Globe' setting. This trip too me back to childhood and young adulthood where all my senses were alive again ... sights/sounds/smells ... all of it touched my heart.
Thank You ... from my family to yours. DRM USA

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank moeman5050
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel-Caprice, Geschäftsführer at Hotel Caprice, responded to this reviewResponded 2 January 2017

Dear Moeman5050

Thank you very much for your kind review!
It was a great pleasure for us to host you and your family here at our cozy Caprice!
We are very much looking forward to welcome you soon again here in Grindelwald.

Happy New Year and best wishes!
Hotel Caprice Grindelwald
Alexander Glarner
Owner & host of Hotel Caprice Grindelwald

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2016

This time I had a pleasant room on the ground floor with instant access to the garden with its easy chairs and tremendous views of the Eiger mountain. There was the usual welcome complimentary bottle of water on arrival.
I feel I know the family quite well now with their friendly service and great hospitality. I was even invited by the proprietor with some of the other guests on an evening trip to the Waldspitz Gasthaus a few miles away. We had a wonderful drive at sunset through the forests and a lovely meal.
The breakfast facilities were excellent as before and it is always nice to read the printed daily news and information sheet provided at each table. I finally discovered another route to the station via the back door that is only a few minutes away. There are some steps so perhaps people with luggage are better off using the route via the road.
I paid five Swiss francs for three days connection to Swisscom this time rather than use the terminal provided on the landing.

Date of stay: September 2016
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
Thank Terry C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2016

We had 11 hikers in Switzerland for our 6th annual trip. Grindelwald is speculation and Alex and his wife are wonderful hotel keepers. The location is near the train and the views are great. The rooms are clean and classy. The breakfast is varied with great service. Alex got us rail passes and we paid at checkout. They had umbrellas when it rained. Two in our group had an emergency and had to leave early and Alex helped with train reservations. Would stay here without question on our next trip through Grindelwald.

Room tip: Ask for a room overlooking Eiger's North Face.
Date of stay: September 2016
Trip type: Travelled with friends
Review collected in partnership with this hotel
1  Thank 957kenc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
reglex, Geschäftsführer at Hotel Caprice, responded to this reviewResponded 14 September 2016

Dear Ken C.

Thank you very much for your kind review.
It was a great pleasure and honor for us to host you here at our cozy Caprice.
If you ever plan to come back to Grindelwald please consider to book directely on our website, where you will find the best rates.

Best wishes
Hotel Caprice Grindelwald
Alexander Glarner

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