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“Excellent food (but you pay for it)”
Review of Casa Tolone

Casa Tolone
Ranked #35 of 435 Restaurants in Lucerne
Certificate of Excellence
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 9 September 2017 via mobile

We've been here a few times and the food is consistently good. Great atmosphere, service was solid but could have been more attentive (we had to ask for assistance on several occasions). Food was excellent all round but it was expensive (but usual for Swiss standards). We had the t-bone and a few other meat dishes and all were cooked well; on previous visits the pasta ha also been good. Good wine selection although they were out of a few bottles we were interested in. Worth a visit but don't expect a cheap and cheerful Italian meal.

Thank WendyandTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 215 reviews

Reviewed 24 August 2017

We went there with a regular, so the service was personal and fantastic. There was not one bite taht wasn't delicious. i will definitely go again.

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Thank Darril G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

My husband and I had dinner here tonight. In a nutshell,
Atmosphere: B (friendly, bright, but strangers could be seated together - odd)

Food: B - Ample portions, tasty, hearty fare (nothing extraordinary)

Service: C - somewhat inattentive, forgot to bring a glass of wine

Price: C - rather high for what we got

We walked away full like you'd expect from an ordinary Italian restaurant.

Thank Janet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2017 via mobile

We used to go here about once or twice a year. This year, on Easter, the place was almost empty while it's usually packed. Once we received our food, after a VERY long wait, it was obvious why: the pasta was dry, having clearly spent a LONG time under warming lamps. Several of the orders were messed up, and the quality overall was lacking. Servers were clearly overwhelmed even with the place being half empty, and blamed the kitchen, and other waiters for the screwups. Not coming here again.




Thank bmarcoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2017

We had such a bad experience in this restaurant. I never ever felt so bad after a (expensive) dinner with no respect at all for the customer.
We were with 5 adults and 5 children under 16. Reservation was at 20.00h. It took them 45min. to serve the first drinks. At the same time they took up the order of our food. At 21.15h three persons got their food. Never was asked if someone wanted to drink more. The children were hungry and tired. No food for them. We asked time after time for the rest of the order. Nothing came.
At 21.45 the other plates arrived. Three adults had already finished. Again,they did not ask for drinks. All plates were also too salty. Icetea was "fake Icetea". Result: we did not dare to take a dessert, coffee or whatever.
They tried to please us with a free half bottle of wine and grappa. We did not take it, we just wanted to leave.
What a bad experience! Their comment was: your group is too big and you all take different food.
Thanks a lot 'Casa Tolene' Your hospitality and food does not deserve the good Italian name......what a shame!

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Thank okkie502015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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