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“Nice place for dinner or drinks”
Review of Pacifico

Pacifico
Ranked #29 of 441 Restaurants in Lucerne
Certificate of Excellence
Price range: USD 19 - USD 24
Cuisines: South American
More restaurant details
Restaurant details
Good for: Bar Scene, Groups
Dining options: Dinner, After-hours, Reservations
Description: Enjoy ever-popular fajitas, juicy steaks, home-smoked spare ribs and Cajun wings in a stunning ambience. The Pacifico's celebrated cocktails and margaritas are highly recommended before and after a meal. In summer our terrace is open too. Bienvenidos!
Reviewed 20 May 2018

We enjoyed delicious Mexican fajitas (yes, really authentic and delicious), with very friendly service. They have outside tables as well as inside tables, and the restaurant is wheelchair accessible via the hotel entrance. Food and drinks were great, but beware that prices are elevated in Switzerland. However, it's a lovely place and we would gladly return.

    • Value
    • Service
    • Food
Thank Edouard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schiller_Gastronomie, Quality Management at Pacifico, responded to this reviewResponded 22 May 2018

Dear Edouard F

Thank you for your visit at Pacifico Mexican Cantina & Bar and a special thank-you for taking the time to share your feedback on TripAdvisor. We are glad to hear that you enjoyed your visit and were satisfied with our service quality.

All the best to you! We are looking forward to welcoming you soon again!

Best regards,

Sheila
Quality Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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17 - 21 of 807 reviews

Reviewed 20 May 2018 via mobile

Came without a reservation towards 6 PM; we were received very friendly nonetheless. They found us a table though it needed to be empty by 7.30. No prob: great Mexican food, very very decent size portions (be careful to not overorder as we did), the place was quickly packed service was super nice, professional and friendly (and according to my puberty boys waitresses were all beautiful). We had a wonderful dinner! We will be back.

Thank SwizerlandRoisindubh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schiller_Gastronomie, Quality Management at Pacifico, responded to this reviewResponded 22 May 2018

Dear SwizerlandRoisindubh

Thank you very much for your visit at Pacifico Mexican Cantina & Bar and your great feedback. We are happy that we could convince you with our service and food quality.

We are looking forward to welcoming you soon again!

Best regards,

Sheila
Quality Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2018 via mobile

Been here probably 15/20 times over the last decade & obviously liked it enough to keep returning. A truly awful evening this time !
Waited 45 minutes from ordering but a nearby table - who ordered 10 minutes after us - had finished both starters & mains before ours arrived. Chased it after 30 minutes & we were basically lied to. Said kitchen was busy when we knew from food coming to other tables that they’d forgotten us. Having had the Mexican club sandwiches here on several occasions previously, we thought at least it would be worth the wait but it has totally changed since last time - with a load of greasy cold over-cooked fried egg in place of the hard boiled eggs usually included.
Add that to the low flying sparrow inside the restaurant and the fact that we had tables 9 inches away one side & just 6 inches the other (housing a complete pillock !) and it all made for a thoroughly miserable evening.

Thank XS-Baggage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schiller_Gastronomie, Quality Management at Pacifico, responded to this reviewResponded 15 May 2018

Dear XS-Baggage

Thank you for taking the time to write a review. Customer’s feedback is very important for us and we are sorry we obviously didn’t meet your expectations.

We put a lot of effort to serve genuine Mexican Food prepared with fresh ingredients. We also constantly train our staff to provide the best possible customer experience for guests. A lot of positive reviews here tell us, that we are mostly able to achieve our goal and satisfy our customers and your 15-20 visits confirm that.

However, it seems that a lot went wrong on this evening. It may always happen that the ordered dish does not meet with your expectations. In this case, our employees are advised to offer a suitable alternative. We kindly ask you to inform the restaurant manager immediately in a comparable incident.

Once again, we offer our sincere apologies and hope you grant us another chance in order to convince you of our good service standard.

Best regards,

Sheila
Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2018 via mobile

Very pleased with the food. Vibe was young and hip so a bit loud for us but I did love the music too.

Thank Dianaleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schiller_Gastronomie, Quality Management at Pacifico, responded to this reviewResponded 26 April 2018

Dear Dianaleigh

Thank you very much for your visit at Pacifico Mexican Cantina & Bar and your great feedback. We are happy that we could convince you with our food quality and are looking forward to welcoming you soon again!

Best regards,

Sheila
Quality Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2018 via mobile

We stopped here for lunch on a Saturday afternoon and had no trouble getting a table. We ordered the Mexican club sandwich and the baked potato with chicken and vegetables.
Both meals were very tasty, huge portions and very reasonably priced. The staff were also lovely and we had no problem asking for an English menu. We would definitely recommend stopping by!

Thank Elieberth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schiller_Gastronomie, Quality Management at Pacifico, responded to this reviewResponded 23 April 2018

Dear Elieberth

Thank you very much for your visit at Pacifico Mexican Cantina & Bar and your great feedback. We are happy that we could convince you with our food quality and service.

We are looking forward to welcoming you soon again!

Best regards,

Sheila
Quality Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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