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Reviewed 4 October 2019 via mobile

What fun to stay so centrally in the historic part of Bern! The Goldener Schlüssel is a great choice for this. Although it is in a historic building, my room was compact and up to date. I had a lovely view of the roof tops in historic Bern. Breakfast was tasty and offered a good choice of items and coffee was freshly made, cup by cup.

Date of stay: October 2019
Trip type: Travelled on business
Thank sgec1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Jaussi, Geschäftsführer at Hotel Goldener Schlussel, responded to this reviewResponded 9 June 2020

Dear sgec1105

Thank you very much!

Hope we see us again in Bern!

Best wishes

Mike & Schlüssel-Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2019

It should be the oldest hotel in Bern - and this is perhaps the most special about it.
It is a small hotel - situated in the nice old area of Bern. Reception was fine. I had a single room - very small, not that comfortable bed - and a little bathroom squezed into the room. It was quiet - but I do not know if it always is so: there were put earplugs on my pillow (never experienced this before).

Date of stay: September 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank RoarMaagaard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Jaussi, Geschäftsführer at Hotel Goldener Schlussel, responded to this reviewResponded 9 June 2020

Dear RoarMaagaard

Thank you very much for your feedback. I'm really sorry for the bad experience you had. We work constantly to improve the comfort and we have now brand new bathrooms. We are in the city center, and some people need the earplugs for a good sleep.

Best wishes and joyfull journey's!

Mike Jaussi & Schlüssel-Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2019 via mobile

Hotel is located in the middle of everything. Bern Train Station is a 10 - 15 minutes walk or take the street car, 2 stops. Cab ride is actually longer, because they have to circle the area to get to the hotel. The staff is awesome, friendly and more than willing to provide great advice for the area. Also they give us a transportation pass that allows us to take all the transportation in the area (bus, street cars, tram, train, etc). Real nice. Clock tower is five minutes away, shopping area is all over the place, including several supermarkets. However, do your shopping early, they all closed by 6:30 except on Thursdays by 9:00. All the street cars seems to run around the area, traveling to site seeing locations is a breeze. Restaurants are all over, but they all closed by 10:00 pm, eat early. Rooms are small but comfortable. There is NO air conditioner in the room. I would advise not to stay here when it is hot. If you open the window, you can hear all the conversation from the street, and it is crowded till late at night. A set of ear plugs are provided for you on your pillow. Also a problem is the construction, they started around 6:30 am. And I’m talking about major construction noise. The breakfast is small but nice. Good coffee and friendly staff. Hotel has its problem with noise and no AC, but a nice place. Probably will come back in the future.

Date of stay: September 2019
Trip type: Travelled on business
Thank bensonw988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Jaussi, Geschäftsführer at Hotel Goldener Schlussel, responded to this reviewResponded 9 June 2020

Dear bensonw988

Thank you very much for these words!

The construction (street) is over and we have a very nice new street with stones. Like the rest of the old city.

We are looking foreward to see you soon.

Stay safe and healthy!

Mike Jaussi & Schlüssel-Team

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Reviewed 10 September 2019

Perfect location in the heart of Bern.
We had the top floor room with a balcony. Just perfect.
The staff was really friendly.
The breakfest is included, which doesn't happen that often in switzerland.

There was some construction right in front of the hotel but it didn't botther us that much.

IMPORTANT: yes parking is available but you must pay for it and it is a short walk from the hotel. They will provide you with a paper so you can park in front of the hotel while you get settled.

Room tip: Top floor with balcony is really great
Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
Thank Andrée-Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Jaussi, Geschäftsführer at Hotel Goldener Schlussel, responded to this reviewResponded 9 June 2020

Dear Andée-Ann

Thank you so much for the feedback!

The street construction is over and we love the new look of the street. It is very charming now.

Hope you stay another time in Bern and wish you all the best!

Mike Jaussi & Schlüssel-Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2019

Small room with all neccesities. There was no AC in the room where I stayed and Bern can be quite hot. If you open the windows there are quite a lot of noice from the street and there is a busy night life around until around 1 am (with windows closed there where minimal noise from outside). Nice breakfast with good selection and friendly service. 10 minutes walk from central station and 1 minute from tram and buses.

Room tip: Try to get a room away from the street for minimal noise.
Date of stay: August 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 783ulfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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