We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hotels.com
Trip.com
eDreams
Travelocity
Orbitz.com
View all 17 deals
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (603)
Filter reviews
603 results
Traveller rating
223
277
71
23
9
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
223
277
71
23
9
Show reviews that mention
All reviews free entry public transportation cinema train toblerone switzerland farmland sauna outskirts
Selected filters
Filter
Updating list...
1 - 6 of 603 reviews
Reviewed 30 December 2019 via mobile

This is a very useful pick for a holiday in Bern. The beautiful Bern city centre is easily connected by the nice trams beside this hotel that are free to all tourists. The hotel is connected to the huge Westside Mall that has everything from cinemas, restaurants and a huge water park with slides that are free for hotel guests to use for 3 hours a day, compared to the expensive admission tickets the public has to pay. The rooms are clean, modern and has great air-conditioning with temperatures set according to instructions pasted on the door. The free wifi is very strong and as the hotel is next to the Toblerone factory, there are free Toblerone chocolates placed in each room with a signed greeting card. All in all, a great experience in this hotel and a definite great pick. The staff are very friendly and helpful too!!

Date of stay: December 2019
Trip type: Travelled with friends
Thank bungee_cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Bern, General Manager at Holiday Inn Bern Westside, responded to this reviewResponded 31 December 2019

Dear bungee_cairns
We are flabbergasted!
Wow! what a great review, you are saying it all! There`s is nothing more to add! THANK YOU!

Marcel Pernet

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2019

This Holiday Inn property is located next to a major train and trolley stop, so public transportation is readily accessible. The staff were friendly and professional. This location is also connected to a large and popular mall that has several places to dine. Full restaurants to fast food; there is a decent variety of choices. My only issues were the poor air conditioning and smell of manure. Similar to most places in Europe, air conditioning is not that cold or readily available. There is farmland next to the hotel, so you will get a wiff of manure at times.

Room tip: You will need two key cards if you want one to maintain your climate control when you are out of the room.
Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MaxSOct-2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Bern, Leiter Front Office at Holiday Inn Bern Westside, responded to this reviewResponded 17 October 2019

Dear MaxSOct-2019

Thank you for taking the time to tell us about your experience at Holiday Inn BERN - WESTSIDE
Great to hear that you`ve enjoyed your stay. We love to hear that!
I am going to share your feedback about the air conditioning to our Maintenance & Security Manager.

Again, thank you for your feedback and your stay in Bern.

Best regards
Stefanie Hubacher

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2019

woker is very friendly and nice
and the environment is pretty
but i dont like the air condition's control
its not simple
and i wish there maybe has more little shop,cause customer might want some food or more shampoo

Date of stay: July 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 18,511,059,893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Bern, General Manager at Holiday Inn Bern Westside, responded to this reviewResponded 9 August 2019

Dear 18511059893
Thank you for your nice feedback.
I see you basically enjoyed your stay.
We would just like to highlight that there would have been assistance for the air condition 24 hours - just give us a call, in addition to the manual "pinned" to the door. As we are part of the Westside Shopping and Leisure Center, with around 50+ shops and more that 14 different food options, I seriously doubt you have ran out of options for food or anything else. ;-)
However, thank you very much for taking the time to write us about your stay! We appreciate you being our guests!
Safe travels!
Marcel Pernet

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2019

After living 9 years in a flat in Bern, I tried the Holiday Inn in Bern.
Good: Room is comfortable, with quite enough space, the bed is very good quality, the bathroom is very clean, with all Equipment needed.
To be improved: The air conditionning system is 1) far too complex to set , 2) the temperature on the display is completely wrong. The TV does not propose any of the main french channels. The channels in french language are just secondary "entertainment" or permanent news .

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Laurent V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Bern, General Manager at Holiday Inn Bern Westside, responded to this reviewResponded 5 August 2019

Dear Laurent V
Thank you for taking the time to tell us about your experience at the Holiday Inn Bern Westside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Amongst the almost hundred TV channels, we "propose" around 8 french channels, including the Suisse Romandie broadcast stations. We are sorry, that we do not have the channels according to your taste.

However, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards
Marcel Pernet & Team
Holiday Inn Bern Westside

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2019

The overall stay was great. The executive room is spacious and well furnished. The price-performance is good. The shopping mall, cinema, thermal spring just next door. The breakfast buffet is great including fresh egg dishes, which can be ordered. Just the 2-course dinner is lousy. Since years always the same menu: Salad as a starter, chicken breast, vegetables and wild-mix rice or as a veggie menu springrolls with fried rice. The chicken breast is pressed-meat, the vegetables are nearly raw and no spices. The sauce and the rice is delicious. I would rather recommend to order a „Schnitzel“. But after all we enjoyed our stay very much.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Nuno1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Bern, General Manager at Holiday Inn Bern Westside, responded to this reviewResponded 31 July 2019

Dear Nuno1313
Thank you very much for taking the time to leave us, all in all, such an excellent feedback.
I am very happy about your feedback regarding the breakfast. However, I need to clarify three things which you have raised:
First of all, it is an aqua park and not an thermal spring. :-)
Secondly, I can assure you that we do not use pressed meat whatsoever. All of our meat comes from a local (Swiss) supplier. I have never ever seen any "pressed-meat", as you describe it, at our property.
Lastly, we change our two course menu on a weekly basis and adapt starters to outside temperatures and season, (salad, cold soup, warm soup, etc.), therefore your point of view as of "since years the same menu" is just not correct.

Needless to say, that your recommendation of a "schnitzel" is surly a great idea.
Again, thank you fro your feedback and your stay here at the Holiday Inn Bern Westside
Best regards
Marcel Pernet

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews