This is a beautiful hotel although can get quite busy with groups. Our stay was marred by the man working the front desk who was rude and not at all interested in helping customers with enquiries. (not just me but also the two people in front of me who were asking a simple question and received rude, blunt and unhelpful answers also). Found the hotel to be a bit 'penny pinching'. Internet was expensive (compared to other hotels we'd stayed at on our trip) and they advertise free wiFi in the lobby everywhere but this is only free for one device per room for 15 mins each day! We went for breakfast which was pre-paid, and when we walked into the breakfast room it was busy with no attendants in sight. We started putting food on our plates then this woman shouted at us and came running across the room demanding our room number. She demanded we put our plates down and go with her to ensure we were on her 'list' (basically treating us like we were stealing breakfast). The room was kinda small but clean and newly refurbished. The location was great as is right where the busses stop and short walk to main attractions.
- Official Description (provided by the hotel):
- Beyond the rolling hills and plentiful olive groves of the sweeping Tuscan countryside, Siena's NH Siena (previously NH Excelsior) welcomes visitors with a striking blend of natural elegance and historic charm. ... more less
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- Also Known As:
- Nh Excelsior Siena
- Nh Excelsior Hotel Siena