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“Bathrooms need updating!”

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Grand Hotel Continental
Ranked #10 of 40 Hotels in Siena
Certificate of Excellence
Adelaide
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Bathrooms need updating!”
4 of 5 bubbles Reviewed 25 March 2012

We had a suite- room was beautiful but bathroom tired and dated-not good for this standard of hotel. It was very noisy position though on first floor-people talking loudly in street till all hours

Room Tip: Don't choose a room over the street! Very noisy at night and early in the morning
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FitForLifeAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gartolli, General Manager at Grand Hotel Continental, responded to this review, 28 March 2012
Dear Guests

Thank you for your comments to which we always give our best attention and help us to keep up our very high standard of service and try to improve it, when possible.
I am not sure which suite you had on the first floor. Bathrooms are all in Carrara marble and arranged in the best possible way to fit into rooms that, 400 years ago, when the building was built did not have bathrooms.
Some bathrooms are indeed smaller than others and in some cases a few do not have a window.
We do apologize and regret that the bathroom factor did now leave you the best memories of our property.
As for the noise, we do have a very central location, partially free of traffic but some time with the noise of people running the streets. For quieter rooms the top floor would be much better as rooms and terraces are built into the roof of the building and you have beautiful views of the roofs of the city and the country side.
If you wish to give us more details on your identity we shall make sure that your personal file is updated with all relevant information so that, next time you choose to stay with us, you will be allocated the most appropriate room.

Yours Sincerely
G. Artolli
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614 reviews from our community

Traveller rating
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    24
    12
See reviews for
94
357
10
27
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Fort Lauderdale, Florida
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 March 2012

The staff were exceptionally friendly and helpful when we arrived. The room was great, and the service from the concierge was top flight. I've stayed in Siena a few times,and this was the nicest accomodations so far. I will periodically continue to visit Siena in the future, and this will be where I stay.
Of note, this hotel and the one we stayed at in Florence were Royal Deneure properties, and both hotels provided excellant service and facillities.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gartolli, General Manager at Grand Hotel Continental, responded to this review, 27 March 2012
Dear Mr Paul

I do thank you for your comments and compliments. It’s always a great pleasure to know that we have managed to do our job properly and that our Guests have gone back hope with good memories of their stay. We all look forward to welcoming you back in a near future. Warmest Regards
G. Artolli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 20 March 2012

My husband booked a suite at this hotel nine months in advance for our silver wedding anniversary.Driving through Sienna dodging a multitude of pedestrians we eventually found the hotel,only to be told no room at the inn.Apparently the person who was in our suite had been taken ill and couldn't vacate the room for our 2 night stay!(???) They had booked us into another hotel ( a featureless,modern tower block) which we vacated after 20 minutes.Happy ending we moved to a stunning spa hotel 25mins drive from Sienna.
The Hotel Continental did arrange a free anniversary lunch and to be fair the food was delicious,but perhaps this was the least they could do in the circumstances

Stayed September 2011, travelled as a couple
Helpful?
1 Thank Dawn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gartolli, General Manager at Grand Hotel Continental, responded to this review, 27 March 2012
Dear Mrs Dawn

Once again please do accept our deepest apologies for the unfortunate circumstances concerning your stay and reservation with us. As you well stated in your review, the suite you had booked could not be vacated do to an health situation where the guest had to remain at the hotel for two more days.
These are the most upsetting situation that we have to face, from time to time, in our business but we always do our utmost to find the best solution for the guests.
Hoping that we will be able to have back in town, in a near future. I remain, Yours Sincerely
G. Artolli
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atlanta
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 13 March 2012

This is a most wonderful hotel, however I am writing to thank Nabil El Sayed the Head Concierge. After returning home from Italy, my friend and I kept talking about, of all things, some bottled water that we had at a local restaurant. I wrote to the hotel and attached a picture that we had taken of our table at lunch that had a blurry picture of the water. Nabil El Sayed was so wonderful to contact the restaurant on our behalf and was able to get the name of the water. He had a hard time getting in touch with the restaurant at first and after a few weeks I assumed he had forgotten. I was so happy this morning to open my email and find that he had responded and had identified the water! Thank you so much!!!

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonya N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gartolli, General Manager at Grand Hotel Continental, responded to this review, 27 March 2012
Dear Guests

I thank you very much for your comments on the property and on Mr Nabil, who in deed does a great job.
We often receive compliments on him and on the service he offers our guest. We are very happy to know that once again he was able to leave a pleasant and positive memory of someone’s stay I town.
We do hope to have you back in a near future and do not hesitate to call up on Nabil or myself for anything else you may be needing from our town. It will be always a pleasure to help.
Warm regards

G. Artolli
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Brighton, United Kingdom
Level Contributor
153 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed 7 March 2012

We selected this hotel as it is apparently the only 5 star hotel in Siena. A little hard to locate, but once over this hurdle our car was speedily taken and we were led to reception. The staff were very professional and polite, our room was not immediately available and were were offered coffee and biscuits. The hotel has been beautifully restored and it is a strange sight to find extremely modern glass and chrome lifts. We were upgraded to a top floor room with a balcony which was at the rear of the hotel offering stunning views and scenery with no noise whatsoever.
The bathroom was large and offered all the usual commodities.
Hotel is perfectly placed and within walking distance of all sights and many bars and restaurants.
Breakfast offered a good selection of hot and cold even to a bottle of bubbly.
If possible get a member of staff to show you the wine cellar which is magnificent.

Room Tip: Top floor to rear for fabulous views and peace and quiet.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank efembe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gartolli, Direttore generale at Grand Hotel Continental, responded to this review, 9 March 2012
Dear Guest

We thank you for your positive comments and on what you felt was particularly interesting from a point of view of interior designing.
The original building, dating back from the 17th century, was expertly restored and there is a great combination of antique and contemporary throughout the hotel.
I am not sure how you booked the hotel but we try to send every guest precise indications on how to get to the hotel by car, whatever direction you may be coming from.
Being in the hearth of the historical center of Siena is indeed a plus to enjoy the beauty o the city and many attraction however it can be a bit complicated to reach the hotel, but with the information it gets much much easier.
Thank you again for visiting and we hope to have you back in a near future.

Warmest regards

G. Artolli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Continental

Property: Grand Hotel Continental
Address: Localita Banchi di Sopra 85, 53100, Siena, Italy
Phone Number:
Region: Italy > Tuscany > Province of Siena > Siena
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Siena
#8 Family Hotel in Siena
#9 Romantic Hotel in Siena
Price range (per night): $376 - $818
Hotel Class:5 star — Grand Hotel Continental 5*
Number of rooms: 51
Official Description (provided by the hotel):
Grand Hotel Continental, a Sienese palace steeped in history, is part of Starhotels Collezione, Starhotels exceptional luxury hotel group. Grand Hotel Continental, the old town's only 5* hotel, has a privileged position a moment's stroll down cobbled medieval lanes to Siena's most important attractions, including the famous Piazza del Campo and the Romanesque-Gothic cathedral. Every one of our rooms and suites is a masterpiece, honed over centuries, designed for the tastes of the 17th century aristocracy and refined to meet the demands of the discerning modern traveller. From our beautiful classic rooms to the magnificence of our Royal Suite, our accommodation is unashamedly opulent. ... more   less 
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Also Known As:
Grand Hotel Continental Siena

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