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Reviews (1,320)
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All reviewsboutique hotelhotel catsmall pooltrain stationbeautiful courtyardspa facilitiessteam roompastriesclassic roomjunior suitebusy cityminute walkwonderful hotelcentral marketmercato centraleloved this hotelfantastic stay
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Reviewed 6 April 2018

I cannot say enough about Palazzo Castri. It was such a great visit for us. The staff was helpful and friendly. It is a beautiful modern boutique hotel with great decor. The bathroom lighting is great and the blue light in the shower is a nice touch. The location is great. Everything is within walking distance. The breakfast was nice and offered a variety of items. As mentioned, the staff is great. Our flight was leaving very early. The staff arranged a taxi for us and also had a to go box of breakfast for us when we checked out. Very thoughtful and helpful. We both enjoyed our stay and even said we would stay again!

Room Tip: I would advise that you ask for a room facing the courtyard.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank marredia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni con la clientela at Palazzo Castri 1874, responded to this reviewResponded 10 April 2018

Dear Guest,

Our team cannot thank you enough for your marvellous compliments! We were delighted to have you here among our guests and it was a great pleasure to offer you classy hospitality experience.

It would be fantastic to welcome you again!

Warm regards from all of us,
Emma Davtian
Guest Relations Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

We could not fault the facilities or the cleanliness at the Palazzo Castri whilst all the staff made our 7 day stay a pure delight. May we thank you all for making us feel so welcome. We have already recommended your hotel to several of our friends.

Room Tip: Given the overall high quality of the hotel, we think any room will be more than satisfactory.
  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank C9193MWrichardb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni con la clientela at Palazzo Castri 1874, responded to this reviewResponded 6 April 2018

Dear guests,

we are moved by your words: thank you very much indeed for your compliments and trust!

The entire team were delighted to look after you letting you live a real hospitality.

We greet you cordially and cannot wait for your next visit!

Yours sincerely,
Emma Davtian
Guest Relations Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

A night spent with my children but unforgettable. Helpful staff with care and a smile.
I checked in after I had a long train delay and I was met by a nice gentle friendly trainee. I do not know his name unfortunately as we were so tired and all we wanted was to get to the room and sleep.

The minute we stepped in the hotel we felt like in a different planet, the ambiance, the decor, the smell and the friendliness. The same when we stepped into our room, all what you need in a very well utilised way fit for purpose. The interior design is awesome, the housekeeping is well thought, the people obviously work with passion for the people and with a big smile and caring and friendly attitude. Again, the trainee who checked me in gave my family a hotel experience which we will never forget. He helped us with a difficult time and managed a crisis situation for us in a very friendly yet professional manner.

Thank you so much for all your help.

Stayed: April 2018, travelled with family
Thank Sarah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni con la clientela at Palazzo Castri 1874, responded to this reviewResponded 10 April 2018

Dear Sarah,

A heartfelt thank for your precious words, it is so rewarding to read your sincere appreciation regarding yor experience at our elegant boutique hotel!
It is very pleasant to receive yor compliments towards our elegant and comfortable property, but above all we are touched by the compliments about our dedicated personnel especially our new colleague!

It would be a delight to welcome you again in the future.

Warm greetings,
Emma Davtian
Guest Relations Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

We stayed 6 days at this boutique hotel including over Easter. It has a fabulous spa with steam room, sauna, jacuzzi and pool. A bit crowded but then so was Florence. Great recommendations for dinner from hotel staff especially Donatella and Emma. Always helpful.

Stayed: April 2018, travelled as a couple
Thank merrilynos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni con la clientela at Palazzo Castri 1874, responded to this reviewResponded 10 April 2018

Dear Merril,

thank you on behalf of the entire team for your appreciation and compliments regarding our boutique hotel and the personnel. We were delighted to have you here and to offer you such a memorable hospitality experience.

We would be much pleased to welcome you in the future!

Warm regards,
Emma Davtian
Guest Relations Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

our stay in this hotel was very nice and comfortable, the reception and room service staff were very friendly and the room was well organized and well equipped and the location is excellent close to the train station and the touristic attractions.

the breakfast needs more variety and options for Muslim guests, The food in the hotel was OK, but it can be better, also one time I felt that one of the Restaurant staff had an unwelcoming attitude, when I asked about which food in the breakfast is not Pork, my wife sensed that too, but I let it go, to enjoy our stay..

Room Tip: choose a room in an upper floor not to hear the noise from the street
Stayed: March 2018, travelled as a couple
Thank Mohamed Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni con la clientela at Palazzo Castri 1874, responded to this reviewResponded 10 April 2018

Dear Mohamed,

We are very much delighted that you have been our guests and it is such a reward to receive your compliments: thank you very much indeed.
As regards your kind remark, we would like to first express our deep regret about the not welcoming attitude you have sensed from our colleague. It is an anacceptable attitude and has never been the hotel's intention. We are following up and will doubtlessly correct it. Thank you for telling us about it, it is very helpful! Furthermore, we thank you also for your important suggestion for the breakfast, to be taken into consideration.

We would love to welcome you back!

Sincerely,
Emma Davtian
Guest Relations Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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