Having stayed with Apartments Florence many times booking with them again wasn't a question. We have always had excellent apartments.
However, this was the worst apartment we have been in. On arrival: lights weren't working; shower was broken and blocked; wooden floor was broken, sticking up, sharp and dangerous; and when trying to cook the hob would fuse the apartment (except not on the fuse boards in the apartment, we had to go down from the 3rd floor to the ground floor to flick it back). This happened 3 times during one meal time.
The whole apartment felt dirty and was a real disappointment, especially to those who had not stayed with you or visited Florence before.
I hope this is resolved immediately, for safety alone, as well as its potential to be a nice apartment.
We had a great experience. Apartments Florence was very helpful when we needed them to be, and the apartment itself was comfortable -- just what we needed. The only negatives was that the apartment did not offer air conditioning in what was an unusually hot summer in Italy (though we knew that going in, and booked it anyway) and that there is a restaurant on the street below the apartment that was open very late and quite noisy. In the end, we had to close the windows at night in order to sleep. But we accommodated to this with the use of fans, and it worked out just fine. We couldn't have asked for a better location. All in all, our six weeks in Florence and in this apartment were just amazing.
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