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“Great Location”

Review of Malenchini Vasari

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2 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 4
Florence, Tuscany

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
Carys91
1 review
“Disappointing”
Reviewed 23 January 2017 for a stay in December 2016

Having stayed with Apartments Florence many times booking with them again wasn't a question. We have always had excellent apartments.

However, this was the worst apartment we have been in. On arrival: lights weren't working; shower was broken and blocked; wooden floor was broken, sticking up, sharp and dangerous; and when trying to cook the hob would fuse the apartment (except not on the fuse boards in the apartment, we had to go down from the 3rd floor to the ground floor to flick it back). This happened 3 times during one meal time.

The whole apartment felt dirty and was a real disappointment, especially to those who had not stayed with you or visited Florence before.

I hope this is resolved immediately, for safety alone, as well as its potential to be a nice apartment.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Feb 2017
Dear Carys thank you for your honest review and I am very sorry that your recent stay with us didn’t matched your expectation.
Thank you for your feedback – we appreciate it as it helps us to address issues and improve our apartments and service. I have passed on your comments to my maintenance manager who will work with the owner to improve the Malenchini Vasari apartment.
We have 3 maintenance guys who try their best to resolve any issue within their capability as quickly as possible. Each and every client is important to us and we were always be available to you during your stay.
In fact, the light, the shower and the wooden floor issues have been already resolved thanks to your suggestions.
As you may know for the Italian standard the electric allowance for each apartment is very low and using just few appliances at the same time will make the electric fuse flick. We are now working with the owner to resolve this issue.
My apologies again and I hope you will contact us again for your next stay in Florence. I assure you that, as you know from your previous experiences, you did not experience Apartments Florence at it's best and I would like to show you our full service for a future visit. Apartments Florence Staff
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Matthew D
San Francisco, California
1 review
“Great Location”
Reviewed 16 September 2015 for a stay in July 2015

We had a great experience. Apartments Florence was very helpful when we needed them to be, and the apartment itself was comfortable -- just what we needed. The only negatives was that the apartment did not offer air conditioning in what was an unusually hot summer in Italy (though we knew that going in, and booked it anyway) and that there is a restaurant on the street below the apartment that was open very late and quite noisy. In the end, we had to close the windows at night in order to sleep. But we accommodated to this with the use of fans, and it worked out just fine. We couldn't have asked for a better location. All in all, our six weeks in Florence and in this apartment were just amazing.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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