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Reviews (441)
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9 - 14 of 442 reviews
Reviewed 27 March 2018 via mobile

What a wonderful hotel. It truly deserves its 5 stars. From morning breakfast to tea, drinks, dinner & night cap the service & hospitality was extraordinary. Added plus it is right next to what we consider the top Ristorante in the world - Enoteca Pinchiorri- 3 Star Michelin.

Stayed: March 2018, travelled as a couple
Thank Joseph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco D, Direttore at Relais Santa Croce, responded to this reviewResponded 3 April 2018

Dear Guest,

I would like to thank you for the beautiful words about our Hotel and Staff.

We are all happy to hear that you enjoyed your stay with us so much and we invite you to come back soon.

Arrivederci, grazie.

Marco Del Lama
Hotel Manager
Relais Santa Croce, Firenze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2018

I couldn't have chosen a better hotel in Florence. Relais Santa Croce spells utmost luxury right from the moment you enter the hotel.

After a very warm welcome with a complimentary glass of Prosecco, I was escorted to my room which was very spacious and features excellent, fine furnishings. There was a personal welcome note from the hotel manager which accompanied a cake and welcome fruit platter and sweets.

The bathroom has sauna in the shower, which was kind of complicated, but nothing a call to the front desk can't fix.

I asked the front desk for the best places to visit and dine in, and was given great recommendations, all within walking distance from the hotel, which is centrally located, with quiet streets surrounding it. Walking around Florence is enjoyable with the nice surprises that await at each turn. Just make sure you have the most comfortable footwear.

Breakfast had top-quality selection, especially their breads. Coffee was excellent too!

I stayed during a cold month so the fireplace at the Music Room, lit in the afternoons, was perfect. There was also live piano music which provided for the most luxurious tea time.

I will stay again in this hotel when I revisit Florence.

  • Stayed: November 2017, travelled solo
    • Location
    • Cleanliness
    • Service
2  Thank Noel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco D, Direttore at Relais Santa Croce, responded to this reviewResponded 7 February 2018

Dear Guest,

I would love to thank you for taking the time to write this beautiful review about our Hotel and your stay with us.

We are all very proud to hear that you enjoyed your stay with us so much and we all hope to see you soon again.

Arrivederci, a presto.

Marco Del Lama
Hotel Manager
Relais Santa Croce, Firenze

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Reviewed 27 December 2017 via mobile

An exclusive and luxurious hotel nearby Santa Croce in Florence. The hotel atmosphere it’s very warm and you truly feel at home while staying. The tea room is just magnificent. What brings the hotel to top level tough, I think it’s the service. All the staff have been remarkably kind and always available to satisfy our needs. This is what 5 stars it’s for and Baglioni carries out this task at the best level. The only thing about the structure to say in order to be honest, is the quality of the rooms that are a bit old, but I know the hotel it’s going to be re furnished soon. I hope to be able to stay again at Relais Santa Croce as soon as possible. Wonderful service and position.

PS: for those who are interested in this type of restaurants, the 3 star awarded Enoteca Pinchiorri is just under the stairs.

RECOMMENDED, high class.

Stayed: December 2017, travelled as a couple
1  Thank renzobossi97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco D, Direttore at Relais Santa Croce, responded to this reviewResponded 28 December 2017

Dear Guest,

I would like to thank you indeed for the beautiful words about our Hotel and Staff.

We are all very proud to hear that you enjoyed your stay so much and we hope to welcome you back soon again.

Arrivederci!

Marco Del Lama
Hotel Manager
Relais Santa Croce, Firenze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

The Relais Santa Croce was in a great location in Florence just a short walk to many of the top places to visit in the city. The staff was extremely helpful and happily recommended things to do, restaurants, and shopping. The hotel was previously a small palace and although our room was modern, they kept some of the history of the hotel in the public spaces. A great combination of new and old. Highly recommended.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank dheronimus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco D, Direttore at Relais Santa Croce, responded to this reviewResponded 5 December 2017

Dear Guest,

I would love to thank you for the beautiful review about our Hotel and Staff and I hope to welcome you back soon to our Relais.

Arrivederci, a presto.

Marco Del Lama
Hotel Manager
Relais Santa Croce, Firenze

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017

The Santa Croce is a beautiful high end hotel located in a quiet street near the centre of Florence. The rooms are large, beautifully decorated and well equipped and the hotel's public rooms are stunning - particularly the music room. The restaurant isn't great but there are plenty of good ones in the vicinity so eat out. Breakfast is excellent. There is secure valet parking but it isn't cheap - €60 per night.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Andy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco D, Direttore at Relais Santa Croce, responded to this reviewResponded 5 December 2017

Dear Guest,

I would like to thank you for the time dedicated to write your review about our Hotel.

I am sorry to hear that our Restaurant were not up to your expectations and I am truly quite surprised, since it is always on top of our guest's choices and comments.

Regarding the Garage, the cost of the service, per night, is € 45 and not 60 (€ 50 for the big cars) and it is in the average of the other 5 stars Hotel in town.

I look forward to welcome you back to our Relais.

Arrivederci, a presto.

Marco Del Lama
Hotel Manager
Relais Santa Croce, Firenze


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