The apartment was nice, except that we stayed on the 3rd floor - lots of steps. My biggest complaint is that I left some jewelry in a drawer in the apartment. I called right away and gratefully they found it. They promised they would send it to me. I was thrilled. I thought, how nice. It gave me a very good feeling about their honesty and responsibility. That was six weeks ago. I have repeatedly emailed them and they have given me one excuse after another as to why they have not mailed me my property. I even offered to send a postage paid envelope so they could just drop it in the mail. No response. If I do receive the jewelry, I will be happy to write a glowing review.
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We enjoyed very much the apartment in Florence. I was travelling with my husband and 3 kids, the apartment was spacious, modern, had the facilities we needed. The location was fantastic, and the manager very nice and helpful. I really recommend it.