Oddly, this might have turned out different...I give the hotel and its management a big 5 star recommendation after a trip that started out with a potential problem. I arrived after a grueling business trip and a 5-day conference in Italy, looking for a little relaxation in a city i had never visited. Walking into the hotel I learned the hotel was overbooked--I was told that for the first night of my stay I would be put in a room with a single bed, not the double room I had reserved. I was not happy--a single bed in a cramped room is not a recipe for sound sleep...at least unless you are 10-years old.
BUT...I give credit to the hotel managers for agreeing to my request that I not be charged for that night. And on their own, they upgraded me for the remaining 2 nights to a deluxe room AND, on their own accord, gave me not one bottle but 2 bottles of wine-champagne (one put in the single room and another waiting for me when I moved to the other room). In addition, when I had to recharge my pre-paid mobile, the young woman at the desk helped out by calling Vodaphone and entering the numbers for the re-charge card (btw, thanks Vodaphone for the poor service--you would think they would offer other language options if they are in fact catering to tourists).
Lesson is this: traveling is not a perfect science. Stuff happens. Mistakes occur. The key is customer service--how does your hotel-restaurant-airline address a problem? Mostly, today's customer service is in breathtaking decline and of such poor quality (speaking as a traveler around the world for 4 decades). But, the hotel responded well, addressed the issue and overall the stay was great. I would highly recommend staying here because, if you do, you know that any problem will be handled and resolved well.
- Official Description (provided by the hotel):
- The Florence Hotel Orto de' Medici’s location is ideal because while located in the “historic center” of Florence it is just outside the noisy hustle and bustle…which is only a short walk away. When walking through our hotel in Florence, you really do feel like you are in a classic and upscale historic building. The front desk staff is very helpful and friendly, and from the moment you arrive you are made to feel very welcome. Each room is uniquely and elegantly appointed, a restful oasis for the busy traveler. The bathroom is very spacious and the shower is wonderful after a long day of sightseeing. Breakfast, with plenty to select from, is served in a cozy room that spills out into a welcoming patio and a beautiful little garden. The hotel lobby and reading rooms are a nice place to relax after a full day of sightseeing (plus free internet - either wifi or with brand new Apple computers). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, lastminute.com.au, Wotif.com, Expedia APAC, Odigeo and Hooroo Pty Ltd so you can book your Hotel Orto De Medici reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Orto De Medici Hotel
- Orto De Medici Florence
- Hotel Orto De Medici Florence Italy