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All reviews old town would stay again breakfast room basilica st traditional hotel good size front desk staff rooftop restaurant location is excellent quiet room top floor breakfast was excellent historic center quiet location lovely hotel large bathroom only stayed one night
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Reviewed 15 September 2018 via mobile

Lovely hotel excellent in the centre, but for business not for holiday! So impersonal! Cold!
Nice room but not nice stay. Good breakfast.
Check in very cold, no talking.
Will try a more family friendly hotel next time.

Stayed: September 2018, travelled as a couple
Thank Selmapedretti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesca B, Direttore at Palace Hotel, responded to this reviewResponded 20 September 2018

Kind Guest, I'm very sorry in reading your review. I think that my colleagues at reception are very professional and get in touch with our Guests only if they allow them to do it. I think also that we are guest-friendly in every way beginning from our kindness in illustrating our services and our city and going on making feel all our guests at ease. Lastly I hope you will come back and stay with us because I know you could change your mind about us. Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2018 via mobile

A very nice hotel weather was very hot and the bedrooms had good air conditioner staff very nice breakfast was good I would say Bari is not tourist ready as yet we took a hop on hop off bus they have a lot to learn it was a very poor trip restaurants very poor English and very short of English menus apart from that a lovely town and plenty of shops but the tourist needs to be considered

Stayed: August 2018, travelled as a couple
3  Thank anne139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesca B, Direttore at Palace Hotel, responded to this reviewResponded 27 August 2018

Kind Anne, thank you very much for your description of the PAlace Hotel in Bari. I'm very happy that your days with us were perfect.
I'm very sorry in reading that you didn't feel consider as a tourist in Bari. We have to improve our hospitality but I can guarantee that each citizen in Bari is very proud to know that tourists choose our city to be their travel destination. I hope you'll be back and stay with us. It will be a great pleasure for us. Best regards

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Reviewed 5 August 2018 via mobile

Hotel is ok, good location. (2 night stay). The events that happened led me to write this review. We were 3 adults staying in a triple room. When we arrived we received a double room with an extra bed (my feet were off from the bed) even if we paid triple room with balcony. We were lied at the reception that triple rooms doesn’t have balcony but after some talks we were given the room THAT WE PAID FOR. Why would you lie and do this? The room was pretty big, with balcony, with 3 normal beds, but with an odd smell though. Breakfast is good, but very challenging because food was not replaced, dishes were barely taken from the table. In our last day we order coffee when we arrived, around 10:15 and we waited, told the waiter 2 times to bring our coffee and the third time that we went to him he told us that the cafeteria is closed. Is this professional? No! These 2 events indicate that the hotel service is weak and you can’t do thins kind of things to your clients.

Stayed: August 2018, travelled with family
Thank suciur2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2018

The hotel is barely into the old area,and bordering the more modern portion of the city which by American standards is still pretty old. Friendly and helpful staff, good breakfast, nice and well furnished rooms, and convenient to walk into the old area or the port plaza. Stayed here for 5 days and enjoyed each one. The only complaint was the watery scrambled eggs made from concentrate- like everywhere in Italy, they don't seem to have the vaguest idea of how to prepare eggs.

Room Tip: end rooms with a view of the street and a balcony are preferable.
  • Stayed: July 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2018

Exactly what you would expect for a 4*. Breakfast was good and varied. Price was reasonable considering the hotel is centre to everything such as city centre, train station, ferry etc. Staff were very attentive and always happy to help!

  • Stayed: July 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Chill199225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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