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All reviews free shuttle shower over the bath minute walk very nice hotel changed every day main town huge bed room was spacious recommend hotel secure parking the hotel staff verona card star hotel breakfast buffet is air con train station lake garda
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Reviewed 12 October 2017

The hotel is rather modern from the outside, but very cosy inside.
The breakfast buffet is well assorted and the food was fresh and delicious. The room was big and airy, the bed comfortable and the bathroom fine. A little more hot water would have been nice.
The restaurant had a varied menu and service was kind and relatively timely.
The meeting room was well equipped and had good audiovisuel facilities, good acoustics and plenty of water

Room Tip: A little far from city centre - about 25 min walk
  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank docamm24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2017 via mobile

plus side: good breakfast, nice crew, good location, free parking, nice clean rooms.

down side: hard mattress, not enough pillows (just one per person, not enough here), and the shower is weired and dosent have any glass.

I would give three and a half stars.

Stayed: October 2017, travelled as a couple
Thank Alon l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2017 via mobile

My husband, two year old and I stayed here for two nights. On the second night we returned back to our room after a day in the city to find puddles of water on the floor outside our bathroom - with more still coming down from the ceiling.

We immediately called reception and a man came up. He said there's a fault with our air con system. He left a bucket and towels and said that the maintenance person could not come until the next morning (when we were checking out). We asked if we could be moved to another room but he said the hotel was full. He suggested we turn the air con off for the night. It was an extremely hot evening but we turned off the air con and tried to go to sleep, listening to the water dripping into the bucket. Needless to say none of us slept very well. It wasn't particularly safe either when walking to the bathroom in the middle of the night.

My husband spoke to an empathetic lady on reception about it the next morning who ensured the details were recorded on our account and suggested we email the manager re. compensation, which we did. He replied that his personnel had done all they could and it did not justify any compensation.

Incredibly worrying that a hotel manager is only bothered by finances and not about the comfort and experience of his customers. What kind of hotel do not keep any rooms empty, just in case?!

We find it astonishing that the manager felt it was acceptable to pay £90 a night for this experience. We were so much more comfortable on a campsite the following night.

Not one to complain usually (in all my reviews, I'm not sure I ever have before) but this experience and management response was awful.

Stayed: August 2017, travelled with family
1  Thank kate472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

Basic hotel that offers a hard mattress on a firm bed (which did not suit our backs). Thankful that we had only planned for a 1 night stay. Basic buffet breakfast offered. Basic customer service experienced. Overall an average hotel.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank jason8881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

We arrived in Verona for just 1 night. There was secure parking at the back which was ideal for our hire car. Staff were welcoming on arrival and directed us into main town Verona as our room wasn't quite ready. We walked into Verona which took about 25 minutes. Really lovely place, would recommend visiting Juliettes balcony but it was very busy there.
Our room was really spacious with a huge bed. Very clean everywhere and nice shower. We both slept very well! Breakfast was really good. Lots of choice in a spacious and clean restaurant. Can't comment on the spa as didn't have time to experience this unfortunately. Would definitely visit again and would recommend to anyone visiting Verona.

Stayed: September 2017, travelled as a couple
Thank ALBEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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