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“I found this hotel to be magical!” 5 of 5 bubbles
Review of The Westin Europa & Regina, Venice

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The Westin Europa & Regina, Venice
Ranked #96 of 385 Hotels in Venice
Certificate of Excellence
GreenLeadersSilver level
Anghiari, Italy
Level Contributor
217 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“I found this hotel to be magical!”
5 of 5 bubbles Reviewed 23 May 2012

Venice is an awesome place to visit. I found this hotel to be a 5 star luxury experience. The location is very beautiful.

Stayed June 2011, travelled as a couple
Helpful?
Thank Ut_Amen_Et-Foveam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,275 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Chicago, Illinois
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 23 May 2012 via mobile

My mom and I stayed at the Westin last week and had a great stay. You can't beat the location in San Marco and the hotel itself is very beautiful. We got upgraded to a nice suite although there was no view (room 314). Breakfast at the hotel was also excellent and it was complimentary with platinum Starwood status. I would definitely stay here again - great hotel, wonderful service and you can't beat the location!

Stayed May 2012, travelled with family
Helpful?
Thank jrptravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 22 May 2012

High points: Very good location, beautiful (yet dated) property and rooms.
Low points: Customer service was very poor. Front desk staff was very unwelcoming and seemed to be bothered with the task of checking us in and forget doing anything above and beyond that. Even the concierge desk was unhelpful. We had questions about locations of things in Venice and basic questions about the train stations. They had to be asked specifically to help with any research at all and this was extremely annoying being that we couldn't use our own phone in Europe and they didn't even provide complimentary internet in the common or lobby areas.
I would NOT reccoment this hotel if your looking for friendly welcoming staff. May be ok if you plan to keep to yourself and know your way around Venice.

  • Stayed May 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank 7WonderSeeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
europaregina, Manager at The Westin Europa & Regina, Venice, responded to this review, 28 May 2012
Dear guest,
Thank you for your review. We are happy your found our location good and on the other hand we sincerely apologize for your negative experience at our hotel. We assure you that we usually strive to adhere to our guests every need above and beyond their expectations, and it is clear that we failed to achieve this aim on this occasion.
We appreciate you bringing this matter to our attention, and we sincerely hope this apology has gone someway to restoring your faith in The Westin Europa & Regina, and we will be able to welcome you back to The Westin Europa & Regina in the near future. With best regards
executive office
the westin europa & regina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 May 2012 via mobile

Stayed 7 nights, 2 rooms, hence had a good feel for the hotel and locality. Beautiful decor, huge rooms. Services are excellent but there is always the weakest link, but then it takes two to tango. Best location on the grand canal, getting to see the cruise ships coming and going from the rooms or restaurant Pricy but the value is there. Most impressed by the general mgr, mr di martino, doing the rounds on the coal face. This is an Aussie review.

Stayed May 2012, travelled with family
Helpful?
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 21 May 2012

A very good experiance. Very classy decor and ambiance in all public areas of the hotel.

High spec fixtures and fittings in good sized room using good quality materials and finished to a high standard.

Superb location in the shopping district and very close to St Marks.

recommended.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank weydin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Europa & Regina, Venice

Property: The Westin Europa & Regina, Venice
Address: San Marco 2159, 30124 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Venice
#44 Business Hotel in Venice
#59 Luxury Hotel in Venice
#69 Family Hotel in Venice
#89 Romantic Hotel in Venice
Price range (per night): $353 - $890
Hotel Class:5 star — The Westin Europa & Regina, Venice 5*
Number of rooms: 185
Official Description (provided by the hotel):
Superbly positioned on the Grand Canal with sweeping views of the city's most iconic landmarks, The Westin Europa and Regina places guests right in the heart of the city's artistic and theatre districts, in a discreet setting just off the fashionable Calle XXII Marzo and steps from Piazza San Marco. Our unmatched selection of rooftop terrace suites, Grand Canal rooms, restyled accommodations, and Grand Canal-side venues with nutrition-rich proposals are settings of relaxed indulgence where guests can be at their best. ... more   less 
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Also Known As:
The Westin Hotel Europa And Regina, Venice
Westin Venice
Westin Hotel Europa Regina Venice
Venice Westin

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