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“Always "Rockin'"!”

Hard Rock Cafe Venice
Ranked #243 of 1,595 Restaurants in Venice
Certificate of Excellence
Cuisines: American
More restaurant details
Restaurant details
Good for: Bar Scene, View, Special Occasion Dining
Dining options: Lunch, Dinner, Breakfast, After-hours, Reservations
Neighbourhood: San Marco
Reviewed 2 April 2018

Whenever we travel in a town that has an HRC, we try to get to them for at least one meal! While we thoroughly enjoyed the foods of Venice it was a nice change to have a thick juicy burger and fries! The location is great and if you can get a seat near the front windows you can watch the Gondola traffic out front! You don't see that at any other HRC!

Thank hoosierguy50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PabloCastrogiovanni, General Manager at Hard Rock Cafe Venice, responded to this reviewResponded 3 April 2018

Hi hoosierguy50,

Thank you so much for taking the time to share your review with us.

We are truly glad that we "rocked" your experience and as you rightfully say, it is hard to beat the beauty and uniqueness of our location!

Looking forward to seeing you soon,
Pablo Castrogiovanni
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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124 - 128 of 3,760 reviews

Reviewed 2 April 2018 via mobile

Very disappointed! We were told it was a 1 hour wait. After an hour and a half we were offered a table in the bar area where it was full of people. We politely declined the table and asked if we could sit upstairs in the food area. We did not realise this would reset the time and we had to wait another hour! This happened to many people after us that also did not wish to eat surrounded by people in the bar and again had to wait longer.
Staff at the front door were not friendly nor polite. Luckily the waitress upstairs was lovely and helpful.
Would we visit again, probably not.
Would I recommend this to someone else- probably not.
Maybe this experience was because it was very busy but over a 2 hour wait just for a satisfactory burger does not suffice.

Thank Vikki00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PabloCastrogiovanni, General Manager at Hard Rock Cafe Venice, responded to this reviewResponded 3 April 2018

Hi Vikki00,

Thank you so much for taking the time to share your feedback with us. Please rest assured that we take your comments very seriously and we've began using them to build a better experience for all our future guests.

I've passed along your comments to our front desk staff and management in order to make sure we raise awareness among them and we are able to correct any wrongdoing that may have taken place.

Constructive criticism is always highly appreciated and I would like to extend my sincerest apologies for not being up to our usual high standards.

Kind regards,
Pablo Castrogiovanni
General Manager

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Reviewed 2 April 2018 via mobile

Usual Hard Rock experience also in Venice. Friendly staff, particular atmosphere and excellent food.

The prices are higher than every country I have ever been.

Thank Xlukkajr_1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PabloCastrogiovanni, General Manager at Hard Rock Cafe Venice, responded to this reviewResponded 3 April 2018

Hi Xlukkajr_1971,

Thank you so much for taking the time to share your feedback with the Trip Advisor community.

Friendly staff, a unique atmosphere and excellent food, like we say over here, "This is Hard Rock!".

See you soon for more fantastic experiences,
Pablo Castrogiovanni
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

As always in whatever city Hard Rock Cafe is always fun and value for money.
Would suggest booking as it is always popular here and always a queue.
Maintains the same standard we have come to expect from this chain.
Good food, value for money and great friendly and efficient service.

Thank EILEEN W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PabloCastrogiovanni, General Manager at Hard Rock Cafe Venice, responded to this reviewResponded 3 April 2018

Hi Eileen W,

Thank you so much for taking the time to leave us your thoughts after visiting our premises.

Great friendly service, good food and fantastic value for money, all things that makes us proud!

Maintaining the high standards of our chain is a daily commitment that we are determined to keep, I believe I speak on behalf of the entire HRC Venice team.

Looking forward to seeing you soon,
Pablo Castrogiovanni
General Manager

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Reviewed 2 April 2018 via mobile

It was a well known restaurant where you can get what you can expect...
The prices are typical for that place. We had to wait more than one hour to get our table, so we took the chance to had a ride on a gondola in the meantime. The starting point was directly in front of the entrance.
Overall a typical tourist place...

Thank Erik W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PabloCastrogiovanni, General Manager at Hard Rock Cafe Venice, responded to this reviewResponded 3 April 2018

Hi Erik W,

Thank you so much for taking the time to share your review with us.

We take pride on the product we offer and the service we deliver so we are truly happy that we were up to the task. Consistency is a very important thing for us and our staff works very hard on a daily basis in order to ensure it is delivered to all our guests, like in your specific case.

Looking forward to seeing you soon,
Pablo Castrogiovanni
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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