No staff in sight apart from check in/out. Our room was unfinished, with a hole in wall, kitchen with no tap, a second toilet as small as an airplane bathroom, and the shower had a toilet inside the shower cubicle- with a moldy toilet brush that got soaked when you turned the shower on- which you bathed in. The power points were out side of the rotten WOODEN shower door which didn't close due to swelling with moisture and the live power points were at ground level with water splashing on them which we had to cover with towels!
We made effort to resolve issues with reception the following morning. We were advised the unit was still being renovated but bathroom is "as is".
We asked why we paid top pricing, and were told there was nothing they were willing to do about this. Reception staff walked away after we advised of our experience.
2 weeks after, we emailed reception about our experience and sent pictures of our room, requesting full or partial refund. 3 months later we are still awaiting response!More
- Free Wifi
- Breakfast included